ThemeCanon

ThemeCanon supports this item

Supported

This author's response time can be up to 1 business day.

Popular questions for this item

Missing style sheet error when installing the theme

A common issue that can occur with users new to installing WordPress themes is a "Broken theme and/or stylesheets missing” error message being displayed when trying to upload or activate the theme. This error message does not mean that the theme you have purchased is broken, it simply means it has been uploaded incorrectly. Luckily, there is a very easy fix.

Can I Get A Refund?

We follow the Envato Refund Policy:

A refund can be given for the following reasons:

  • Item is “not as described”.
  • Item doesn’t work the way it should.
  • Item has a security vulnerability.
  • Item support is promised but not provided.
  • Item support extension not used.
  • Items that have not been downloaded.

The following are NOT valid reasons for a refund:

  • You don’t want it after you’ve downloaded it.
  • The item did not meet your expectations.
  • You simply change your mind.
  • You bought an item by mistake.
  • You do not have sufficient expertise to use the item.
  • You ask for goodwill.
  • You can no longer access the item because it has been removed (Envato advises you to download items as soon as you have purchased them to avoid this situation).

For more information on refunds and the Envato Refund Policy please visit these links.

Can I Get A Refund?
Envato Market Refund Rules

Contact the author

This author will respond to buyers' questions and provides limited support through their own support system.

Item support includes:

  • Availability of the author to answer questions
  • Answering technical questions about item’s features
  • Assistance with reported bugs and issues
  • Help with included 3rd party assets

However, item support does not include:

  • Customization services
  • Installation services

View the item support policy

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