An introduction to support on the Marketplaces
- Envato staff look over every item before it can be sold on the Marketplaces.
- Technical items contain help files to introduce you to the item and its components.
- Authors can choose to support their items but this is optional and may vary.
Hands-on support for this item is provided by AivahThemes
Common WordPress Installation Issues
Missing style sheet error when installing the theme
A common issue that can occur with users new to installing WordPress themes is a “Broken theme and/or stylesheets missing” error message being displayed when trying to upload or activate the theme. This error message does not mean that the theme you have purchased is broken, it simply means it has been uploaded incorrectly. Luckily, there is a very easy fix.
Frequently Asked Questions
1) Why does text in top Navigation appears twice?
You need to use an exclude or include function, once u make the pages enter the ID of contact us page in Theme options navigation section. If you are using include function then do not use contact page ID in top menu pages section. If you are using exclude then enter contact page Id in top menu pages section as well enter in the below contact page ID section. For more information on how to do so see koncept theme options in admin area.Please read the documentation carefully provided with the package.
2) Images do not appear in Homepage Slider?
Make sure you implemented the correct slider image full path. After checking everything if it still doesn’t appear then it seems that your server do not support timthumb image resizing option. No need to worry still we have a solution, go to koncept theme options page and in general you will see timthumb enable/disable option where you need to set it to disable to make the the image resizing option works.
When to contact Envato Support
Authors are experts on their own items, but if you're having trouble using the Marketplaces you should come straight to Envato Support.