30 comments found

  • Turkey
  • Has been a member for 0-1 years
  • Bought between 10 and 49 items

i have some problems about using theme and building a site, not a user-friendly theme, no demo site or not enough guidelines or video; not support; sending 2 mails for support; readed but i’m waiting for answer to my e-mail since 3 days… this is my mistake to choose this theme.

VicTheme

Hi, Actually we did reply you 2days back and just noticed it failed to deliver due the large file we attached for the clear instruction. Sorry for the inconvenience caused and we have uploaded files and sent you the links. kindly check your email and let us know if there’s still anything.

Cheers!

dogantas

thanks for the updates. instalation the demo site is now available and very useful for using the theme. how can i add more social links like vimeo and instagram?

VicTheme

Hi, You’re welcome and glad you like it. as for adding social links, which element you’d like to add? also you might want to revise your rate of the item based on the current experience :)

Cheers!

dogantas

vimeo and instagram please. Thanks.

VicTheme

Have provided feedback by email, thanks

  • Bought between 100 and 499 items
  • Has been a member for 3-4 years
  • United Kingdom

Avoid like the plague. Very tricky to use even if you’re experience with several themes. Defeats the point of using wordpress if you need special server settings and knowledge of a new framework which has very sketchy user guide.

VicTheme

Thanks for the input, we’ll make improvement to be more easier and simple to use in the future.

Cheers!

  • Bought between 10 and 49 items
  • Has been a member for 1-2 years
sadorno Purchased

Hi I just purchased the theme and I cant install it. Yes, I have installed over 100 themes as we are web developers.

it says I need: Koplax The parent theme is missing. Please install the “zetaone” parent theme.

WHAT THE HELL IS THAT?

I am cancelling my order if I dont hear from you within 2 hours. The feedback for your theme has been atrocious.

thanks.

VicTheme

Hi,

Have you uploaded ZetaOne as its base theme? both koplax folder and ZetaOne folder needs to be place in WordPress directory. You can check our FAQ in support tabs for your reference. hope it helps.

Cheers!

  • Bought between 10 and 49 items
  • Brazil
  • Has been a member for 1-2 years

The instructions are very simple, could you pass me something more complete?

Very complex setup for me.

I sent an email and am awaiting!

VicTheme

Hi, thanks for the purchase:)

Got your email and sending our reply shortly.

Cheers!

VicTheme

Problem solved :) Please give us good rating to theme forest for our service.

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years
  • Spain
rettos Purchased

Hi guys !

IN my installation we enconuntered 2 problems. We don´t find the “Layout Manager” anywhere and…the main blog list page don´t show the latest post by default

Can you please provide some help ? :)

VicTheme

Hi,

Thanks for the purchase :)

Layout manager was inside theme options under Appearance on WordPress dashboard, if you didn’t see theme at first glance, click on system manager when you’ll see the list of ‘managers” there. As for the blog list page, do you mean it doesn’t show the latest post on the front page? please send us an email to support@victheme.com and let us know your url then we’ll look into it.

Cheers!

Default-user
rettos Purchased

Sent ! Thanks for your quick response

  • Bought between 50 and 99 items
  • Has been a member for 2-3 years

Hi – does this wordpress version come with the video version too? similar to what you have for html template?

VicTheme

Hi, We don’t have the video feature available at the moment. thanks.

  • Bought between 100 and 499 items
  • Exclusive Author
  • Has been a member for 4-5 years
  • United Kingdom

There is something wrong with the Google map… it will not load properly. Even on your demo it doesn’t load properly. Do you have a fix?

VicTheme

Hi, apparently there are still some bugs there, we’re working on the fix and will do the update asap. meanwhile, let us know your contact by emailing us to support@victheme.com so then we can inform you once the update was release just to make sure you’re being inform :)

Regards,

VicTheme

  • Bought between 10 and 49 items
  • Has been a member for 3-4 years

Hi – it was a mistake to select such complicated theme with some useless frmework. Now when i already purchased it, please help me set it up the way i want. I need to put widgets in sidebar, but it don’t actually have any widget section, where i can add the widgets from different plugins?

I need drob-down, sub-menu but it doesn’t support drop down, Please fix it for me.

Thanks

VicTheme

Hi Shaf,

I believe you’ve also contact our supports regarding the same issue which we already replied you with our feedback. please check your email.

Cheers!

  • Bought between 10 and 49 items
  • Has been a member for 1-2 years

Hi,

I downloaded the Koplax WordPress theme and experienced an error upon activation. The error said the theme was dependant on the zetaOne parent theme which wasn’t in the download zip. After contacting support, I was directed to comment on the issue here.

Has this issue been resolved? By rights, a required parent theme should be bundled with the theme download file.

Thank you,

Ronan

VicTheme

Hi, the parent theme is indeed bundled within the main zip file, please download the one with the file name koplax3x and not the koplax.zip (this is only the child theme) if it’s still incomplete, please report to us and we’ll do the update.

Cheers!

  • Bought between 10 and 49 items
  • Has been a member for 2-3 years

HI I would like to buy this theme just one question.

Can I take out all writing from the home page on the demo and just have the an image only in the background so no menu just the image on the background?

Thanks Tom

VicTheme

The top menu and footer cannot be removed without creating special template with PHP, the rest of the content in the front page is done by widget so you can remove / replace / add more widget into it.

Regards

VicTheme

Hi Eboy,

I’ve mistaken your question for another theme, sorry about that :( As for koplax, yes you can use only image on the frontpage without the menu. hope it helps and you may contact us at sales@victheme.com for presale question and support@victheme.com for supports of the purchased theme.

Thanks, VicTheme

by
by
by
by
by
by