An introduction to support on the Marketplaces

  • Envato staff look over every item before it can be sold on the Marketplaces.
  • Technical items contain help files to introduce you to the item and its components.
  • Authors can choose to support their items but this is optional and may vary.

Hands-on support for this item is provided by VicTheme

They will respond to buyers' questions via email at

Additional information from VicTheme:

Support for my items includes:
  • Responding to questions or problems regarding the item and its features
  • Fixing bugs and reported issues
  • Providing updates to ensure compatibility with new software versions
Item support does not include:
  • Customization and installation services (extra cost)
  • Support for third party software and plug-ins

Common WordPress Installation Issues

Missing style sheet error when installing the theme

A common issue that can occur with users new to installing WordPress themes is a “Broken theme and/or stylesheets missing” error message being displayed when trying to upload or activate the theme. This error message does not mean that the theme you have purchased is broken, it simply means it has been uploaded incorrectly. Luckily, there is a very easy fix.

Frequently Asked Questions

How can I get a Support?

There are few ways to get to our Supports :

Email us at
Just Click here to visit our site and get a Live chat
Check our FAQ page
Contact us from our Support page

Our working hours is on weekdays from 9am-7pm (GMT+8 local time) However, we sometimes also work on weekend, so be sure you reach us at one of our contact then we’ll try to get back to you as soon as we could :)

Do I need to become a Member to access support?

You don’t need to become a premium member for our theme club for getting support.

We will support the product via themeforest support system or via our support email at

Can I submit a ticket on VicTheme site?

Submitting tickets on the site was only available for Premium members, which means that if you’re a registered member of VicTheme theme club. And for the item being bought here at themeforest, you can contact us via themeforest support system or via our support email at There is no difference in supporting between our products, so be sure you’re taken care of!

How to rate our products?

You can click here to know how to do so and we appreciate your time for rating our products.

Is there any documentations that we can read to know more about the theme?  

Yes, you can check our steps by steps installation here and Click here for our ZetaOne framework Documentations.

Do you have a preview for the back end of ZetaOne framework and how it works?

You can check our ZetaOne Demo here

When to contact Envato Support

Authors are experts on their own items, but if you're having trouble using the Marketplaces you should come straight to Envato Support.