An introduction to support on Envato Market

  • Envato staff look over every item before it can be sold on Envato Market.
  • Technical items contain help files to introduce you to the item and its components.
  • Authors can choose to support their items but this is optional and may vary.

Author support for this item

The author of this item, skygothemes, will respond to buyers’ questions and provide limited support through their own support system.

Additional information from skygothemes:

We Support you from Monday to Friday, from 9 a.m. to 5 p.m (UTC+01:00 Time Zone)

Support for out items includes:
  • Responding to questions or problems regarding the item and its features
  • Fixing bugs and reported issues
  • Providing updates to ensure compatibility with new software versions
  • Tiny customization’s
You can also contact us with mail: skygothemes[at]gmail.com. For your reference, please don’t forget about follow positions:
  • Purchase code if you contact us for support our item
  • If you have issues with displaying elements or layout, please attach printscreens
  • Please send us URL of your web with our theme
We also offer you for additional fee:
  • Customization and installation services
  • Support for third party software and plug-ins
  • Customization of graphic elements and layout
  • Customization and adding new futures and functions
Go to item support

Common WordPress Installation Issues

Missing style sheet error when installing the theme

A common issue that can occur with users new to installing WordPress themes is a “Broken theme and/or stylesheets missing” error message being displayed when trying to upload or activate the theme. This error message does not mean that the theme you have purchased is broken, it simply means it has been uploaded incorrectly. Luckily, there is a very easy fix.

Frequently Asked Questions

Where is help documentation and what files i have download!?

When you download files of out theme for example KoyoRest WP, you will see a follow folders:
  • help koyorest (it’s a help documentation, please open index.htm inside folder, and you’ll can find here how to install theme, create home page, menu, how to work with shortcodes, etc.)
  • sample data (here the files you can import to your WP, you can choose one page or multi page sample data, after importing one of file you will have the same structure and content like in one of our live preview demo)
  • and also in your files you can find theme for WP and Licensing

When to contact Envato Support

Authors are experts on their own items, but if you're having trouble using Envato Market you should come straight to Envato Support.

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