An introduction to support on the Marketplaces
- Envato staff look over every item before it can be sold on the Marketplaces.
- Technical items contain help files to introduce you to the item and its components.
- Authors can choose to support their items but this is optional and may vary.
Hands-on support for this item is provided by skygothemes
Common WordPress Installation Issues
Missing style sheet error when installing the theme
A common issue that can occur with users new to installing WordPress themes is a “Broken theme and/or stylesheets missing” error message being displayed when trying to upload or activate the theme. This error message does not mean that the theme you have purchased is broken, it simply means it has been uploaded incorrectly. Luckily, there is a very easy fix.
Frequently Asked Questions
Where is help documentation and what files i have download!?
- help koyorest (it’s a help documentation, please open index.htm inside folder, and you’ll can find here how to install theme, create home page, menu, how to work with shortcodes, etc.)
- sample data (here the files you can import to your WP, you can choose one page or multi page sample data, after importing one of file you will have the same structure and content like in one of our live preview demo)
- and also in your files you can find theme for WP and Licensing
When to contact Envato Support
Authors are experts on their own items, but if you're having trouble using the Marketplaces you should come straight to Envato Support.