An introduction to support on the Marketplaces
- Envato staff look over every item before it can be sold on the Marketplaces.
- Technical items contain help files to introduce you to the item and its components.
- Authors can choose to support their items but this is optional and may vary.
Common WordPress Installation Issues
Missing style sheet error when installing the theme
A common issue that can occur with users new to installing WordPress themes is a “Broken theme and/or stylesheets missing” error message being displayed when trying to upload or activate the theme. This error message does not mean that the theme you have purchased is broken, it simply means it has been uploaded incorrectly. Luckily, there is a very easy fix.
Frequently Asked Questions
I would like to use different sidebars for each page is this possible?
There are many plugins out there for adding multi-sidebar support. A lot of developers just copy the plugins code into their themes to add the feature, we think it’s best you use the plugin so that you receive update notifications and you always have the latest version
Here is one example:http://wordpress.org/extend/plugins/sidebar-generator/
Where can I download the plugins you used for Kraken?
Jetpack by WordPress.com – This contains the newsletter plugin contained on the homepage it also contains the twitter widget.
Contact Form 7 – for the contact page form.
Comprehensive Google Map Plugin – for the google map widget located on the homepage.
Does this theme support Internet Explorer 8?
On the 21st of January 2012 Update 1.01 Added Basic Support for Internet Explorer 8.
How do I setup the homepage slider?
It’s quite easy checkout this video:http://www.screenr.com/3rws
What Are Icon Classes For the Menu?
When to contact Envato Support
Authors are experts on their own items, but if you're having trouble using the Marketplaces you should come straight to Envato Support.