An introduction to support on Envato Market

  • Envato staff look over every item before it can be sold on Envato Market.
  • Technical items contain help files to introduce you to the item and its components.
  • Authors can choose to support their items but this is optional and may vary.

Hands-on support for this item is provided by hogash

They will respond to buyers' questions via their own support system.

Go to item support

Additional information from hogash:

Support for my items includes:
  • Responding to questions or problems regarding the item and its features
  • Fixing bugs and reported issues
  • Providing updates to ensure compatibility with new software versions
Item support does not include:
  • Customization and installation services
  • Support for third party software and plug-ins

Frequently Asked Questions

How to install the template?

To install the template just follow this simple steps:

- create a fresh database

- unzip the contents of pack_krios_with_joomla_included.zip in the location you want

- access the location of the folder in which you unzipped – follow the quick install steps

Basicly the pack you will find in the downloaded zip from Themeforest is actually a clone of my demo preview.

Why like this and not regular install file via administrator panel? Because you will have a full working clone of my demo preview in just a matter of 5-10 min. This pack has included in it Joomla, the template, modules/components/plugins etc. Installing them one by one and configure/populate them takes hours. I strongly recommend using this method. If you want the standalone version please mail me and i will reply back with it.

When to contact Envato Support

Authors are experts on their own items, but if you're having trouble using Envato Market you should come straight to Envato Support.

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