This author's response time can be up to 5 business days.
Hello, I was wondering if you could help with an image distortion issue in portfolio items. It looks like my portfolio slides appear slightly enlarged, therefore making the image look a little blurry. Can you help?
Please post back from the account that purchased the item.
Thanks, Mel – guuthemes Support
just downloaded this theme and it’s not complete. dropped into theme folder in WP and items are missing etc… can you please advise.
Which version did you download? If you purchased the HTML version then this will not work with WordPress, as you would need the WordPress version.
Will the html have the demo layout as shown in the preview of the template? Does the html come with the PSD?
yes the HTML comes with the exact layout, just without the images as they are licensed specifically for our demo usage. No PSD files however.
All the best,
Mel – guuthemes support
meaning….just as how the wordpress comes up with the exact layout and we can just switch out the info…will the html be the same?
yes the HTML comes with the exact layout, just without the images as they are licensed specifically for our demo usage.
Hi, bought the html version how do I change the black on the header and on the contact us page to another colour?
Please post back with the account that purchased the item.
Mel – guuthemes Support
where am I to find this info? and am I to publicly display it here?...kinda need a response a tad faster. i’m on a crunch for time. so sorry.
ACCOUNT – Kraasdesigns
Hi, I’m afraid I work in the support in daily shifts, so while you can expect an answer within 24 hours from Mon – Sat, you will need to wait for my next shift to get a reply if you post back after my shift stops
This account you are posting from (kraasdesigns) does not display a “purchased” badge, wich means this account did not purchase the Kula HTML5 template. Please find out which account purchased the theme so we can verify you
Cheers, Mel – guuthemes support
I have the receipt in my email but no it doesn’t show in my download pages…i don’t know why and how do I fix it to get some support
You will need to find the account you used to purchase the item.
it is from this account I purchased it through. its the only account I have here. I really don’t want to spend days going back and forth, can I email the receipt I have or something to verify. I really just need to change the black to another colour.
kraasdesigns. firstname.lastname@example.org is the email address linked to my account. If your next comment is not about some solution please do not respond as your only upsetting me and i’m regretting having bought this. IF I had the capabilities to steal the theme I would not be asking for assistance in simply changing a colour.
please contact support.envato.com about that problem – if the theme is not in your Downloads section that’s not our fault, either you are mistaking accounts or there has been an error on their site.
I would recommend not talking to them like you talk to me tho, remain a bit of respect.
Thank you so much and all the best,
Mel – guuthemes Support
Hello. I bought this layout and it didn’t come with the PSD file. Can u provide me with it?
Hi, you will find all the psd files we are able to include in the /psd folder of the Main Files package.
Cheers, Mel for guuthemes
How do I resize the portfolio images?
This is Mel, the support staff for guuthemes, and I would like to invite you over to our brand new dedicated support forum, where it’s not only much more organized and easier for us to keep track of your request, but it will also allow you to post your login details privately and securely in case we need to check out the issue you’re having in your backend.
So if I may lead you towards our new home of the support: http://guuthemes.com
I hope to see you there
Cheers, Mel – guuthemes support
Thank you. I’m on my way.
Awesome Thanks! – Mel
Hi, really like the template and have been testing with a view to buying, but have noticed a small bug.
If I buy your theme I am planning on making use of secondary pages (blog-single.html and single-project-gallery.html). On desktop machine everything is perfect, but when viewing on iphone 5 with ios 7 using safari (also chrome or opera apps), clicking through to a secondary page stops the main navigation working. Wondered if you might have any ideas on a fix?
Otherwise template is really very good.
I have personally tested on the iPhone 5 with iOS7 and cannot seem to replicate this issue, with either the HTML or WP versions of Kula?
Hi, thanks for fast response. I have now checked on several iphone 4s, 5 & 5s’s, sony xperia, 1st & 3rd gen ipad, asus and htc touch tablets and all give same behaviour for me. Unfortunately this will stop me buying, such a shame.
Hi again. I still love everything else about your theme, and I really want to purchase it. Will you help me try to find a fix so I can?
The nav only stops working on the secondary pages, and only on mobile devices. If the nav code is identical on both main and secondary pages I’m thinking it is down to the way the mobile operating systems deal with the touch navigation (eg default ios7 touch nav sliding in from below). A base ref would rule out any indiscrepencies in filepath caused by the device. If a base ref weren’t a solution do you think -webkit-appearance:none; (and cross browser equivalents) on the nav
Only other option I can think of is to create a duplicate header for secondary pages which does not include the main nav, and simply have a return button to index instead. Would be a reasonable amount of work and a shame to sacrifice mobile usability though.
Nice creative work!
All the best, Mel
Gotta ask. On all the single html pages the top background image partially shows. That is the bottom of the image. Was this one of those artistic expressions or should I be seeing a full image.
I would like to invite you over to our dedicated support forum, where it’s not only much more organized and easier for us to keep track of your request, but it will also allow you to post your login details privately and securely in case we need to check out the issue you’re having in your backend.
Please also attach your URL to the forum thread you’ll be opening!
I hope to see you there Mel
Please let me know how I can change the words Bringing design and nirvana stay doing the three words one below the other. I also need to add the icon instagram social, is it possible?
too bad there is no slider in home page
;-( .... other than that I like the theme
Sorry about that
Where in the index i put the background image on the 3rd level and 4th level ? he repeats from the second
Use, by you or one client, in a single end product which end users are not charged for. The total price includes the item price and a buyer fee.
Use, by you or one client, in a single end product which end users can be charged for. The total price includes the item price and a buyer fee.
View license details
Get it now and save up to $5.50