203 comments found

Hi,

Great theme by the way! Can’t wait to get started. Please could you advise on the best size for the image that appears in the header background? Main image on home? I have tried 1800px width and 1400px and filling the space very well.

Is there also a way that the depth of the image can be made bigger as appearing like a letterbox at the moment and want to be a bit more rectangular, hence a bit more depth? Ideally want the image to appear with a little more height.

Thanks very much,

Ginge

Default-user

Thanks for your help. Please could you look at a support ticket I have submitted asap? In the name of Ian Dance as very urgent and need these questions answered asap. I forgot to give purchase code in the first submission by supplied in the second. Really having issues with headline font on two of my pages (sections) and really need to get them sorted asap.

Any help would be greatly appreciated, I know you are very busy but with your knowledge I think you could give answers quickly and hopefully rectify the problem in a speedy fashion.

Thanks again.

Default-user

Thanks I think I’ve found the answer! I literally replaced the index.php and all works and displays fine. Thank you and sorry to waste time!

guuthemes

Hi Ginge,

Glad you got things rocking! Enjoy the theme!

many thanks

Is this theme WPML compatible? I need to have the site in french and english…and maybe other languages.

guuthemes

Hi idmatic,

I have not personally tested with WPML, but I see no reason why it would not be compatible.

Many thanks

xoey73 Purchased

Hello. I am having trouble locating the documentation/instructions for this. Can you please advise?

guuthemes

Hi xoey73,

You do have an XML file supplied with the theme, which imports portfolio items, posts, menus as seen on the Kula preview. You also have placeholder images in the /assets/img folder which you can use.

For the Theme Options panel you will need to enter that text manually.

Many thanks

Default-user
xoey73 Purchased

guuthemes do you by any chance offer an additional service of customizing this theme for a buyer? If so can you share your rate. If visible, please send that information to my email associated with my login.

guuthemes

Hi xoey73,

I don’t currently offer customisation services. You could ask on the TF forums though.

Many thanks

dkndkn Purchased

very bad support, didn’t received any answer over the ticket system, posted now 3 times my Problem….

Default-user
dkndkn Purchased

ticket number 54495

guuthemes

Hi dkndkn,

I have been replying to your tickets. You have opened about 3 all asking similar questions. And in the last one I asked for your login details so I could investigate further, but you have not replied to it??

thanks

Default-user
dkndkn Purchased

send it again, Ticket #54495

dkndkn Purchased

54495

dkndkn Purchased

ticket number 54495

Great work. Nice design.

Q: is there a possibility to work with video on the one pager?

guuthemes

Hi there,

Thanks for the kind words.

You can add video to the portfolio projects, when you click through from the homepage. But not directly on the homepage without customising.

Many thanks

Hey its a great theme we love it – v simple to use!

Just a quick one – our contact form isnt working? www.can.is?

M

guuthemes

Hi M,

What exactly is happening with the contact form?

Many thanks

Default-user

we dont recieve any emails

guuthemes

Hi,

This could be due to permissions issues with your hosting. Please have a quick chat with them explaining the issue, and see what they come back with?

Let me know how you get on?

many thanks

Hello, before I purchase this theme I want to check if I can change the blue to pink? Is there an options change colour style?

guuthemes

Hi riaz401,

You can indeed. You can easily change the color to anything you choose via a Colorpicker in the Theme Options panel.

Many thanks

Hi,

I’d on the verge of buying Kula but I’m mostly about publishing articles, so lots of text, and I was wondering if this theme would support such text-heavy usage.

I know this is a creative theme but I’m trying to add great design to what is otherwise serious writing in some sense.

Let me know soon!

Philippe

guuthemes

Hi phil1984,

Thank you for your interest in Kula.

I think the theme would be perfectly fine for your usage. You can add extra pages to Kula if you so wish, so plenty of room to expand for a text-heavy site overall. The blog articles also have their own single pages they link through to.

many thanks

ENG-GROUP Purchased

Hello!

I have a problem with the header image, it does not visualize and it keeps telling me error in the administration panel. Any idea of how I can solve it?

You can look here: http://francescostrazzari.eu/wordpress/

Thank you

guuthemes

Have replied to your latest comment.

thanks

andreahu Purchased

Hi, I submitted 2 tickets on your support site as requested here. They’re from the 2nd and the 5th of May, when do you think I can have a reply to them? Thanks. Andrea

guuthemes

Hi andreahu,

This is the first time i have heard of font files missing in the theme. And has never been mentioned before. You will need to give me your FTP details so I can take a look for you. Can you add them to the ticket please.

In regards to the Mailchimp intergration, this is not something that is covered with support, as stated on the support forum.

But I do have an article on Mailchimp WordPress plugins etc.. that you may find helpful -

http://blog.mailchimp.com/wordpress-plugins-for-mailchimp/

Many thanks for your time

Default-user
andreahu Purchased

I’ve no problem with mailchimp when I use another theme. I tried it before I submitted the ticket because I figured that general mailchimp-wordpress integration is not your job.

What are the exact fonts I’m supposed to be looking for? I think I can check the directory myself. Thanks.

guuthemes

Hi andreahu,

Your fonts folder should look like fonts/font-awesome, and then inside the font-awesome folder you should have -

fontawesome-webfont.eot fontawesome-webfont.svg fontawesome-webfont.ttf fontawesome-webfont.woff FontAwesome.otf

Many thanks

ENG-GROUP Purchased

You can reply? Thank you!

guuthemes

Have replied to your latest comment.

thanks

ENG-GROUP Purchased

sorry to insist but it this is becoming quite urgent: I have tried with different pictures of different dimensions, on different computers, but the head image simply won’t display, and keeps telling me ‘error’. I would appreciate prompt advise on how to solve the problem, thanks. You can have a look here: http://francescostrazzari.eu/wordpress/

guuthemes

Hi,

You left the comment over the weekend. Please do remember that authors do like to take the odd weekend off with family ;)

Can you please open a ticket at – http://guuthemes.ticksy.com

and I can take a look for you.

thanks

drbilal Purchased

How can I change the order of categories that display on the main page portfolio? (example: show all, design, etc)

How I can change the size of the featured image preview for portfolio items?

Thanks

phil1984 Purchased

Hi,

Somehow I cannot change the color for Text logo, body font and headings styling and Uber-statement. Any help?

Philippe

guuthemes

Hi Philippe,

If you have not already, please open a support ticket at – http://guuthemes.ticksy.com

Many thanks

dkndkn Purchased

Hello, one more question: the site has an one page format. If I add a new menu item to the site and link it to a new page, the one page system doesn’t work any longer. The problem is additional that the menu doesn’t work anymore, because the links of the main menu are anchors…

Is there already a solution for the problem?

Thanks dkndkn

guuthemes

Hi dkndkn,

?? Not sure what problem you are experiencing? If you look at the Kula preview site, you will see it has extra pages, but the navigation functions perfectly well.

thanks

Default-user
dkndkn Purchased

Thanks, but it doesn’t at my site, if you click on an menu item with a separate page, the other “fixed” menu items do no longer work. Is this a bug or do you have a solution?

guuthemes

Hey there dkndkn!

This is Mel, the support staff for guuthemes, and I would like to invite you over to our brand new dedicated support forum, where it’s not only easier for us to keep track of your request, but it will also allow you to post your login details privately and securely, because we really need to check out the issue you’re having in your backend.

So if I may lead you towards our new home of the support: http://guuthemes.com

I hope to see you there soon :)

Thanks and all the best,
Mel

drbilal Purchased

I have posted this question 3 times on the support form and twice here with no response. Can I get some help??

How can I change the order of categories that display on the main page portfolio? (example: show all, design, etc)

How I can change the size of the featured image preview for portfolio items? I want to reduce the size so that 4 items show in each row instead of 3.

Thanks

guuthemes

Hi drbilal,

This is theme customisation which we currently do not provide, as stated in the Support system notes.

On this occasion I will give you some pointers.

http://codex.wordpress.org/Template_Tags/wp_list_categories

To have four columns you need to edit index.php and edit this line -

<div post_class="" one-third="" column=""> id="post-<?php the_ID(); ?>"> Change one-third column to four columns. thanks</div>
girlray Purchased

great theme! Some questions: 1) Can I use a contact plug-in instead of your contact form. I don’t want to publish my email for robots and spammers. 2) Can you change the fade of the type on the uber text. My bottom text fades away before it can be read. I could also make the type smaller I suppose. Where is the CSS to do that please?

Many thx!

guuthemes

Hi girlray,

You could look at using one of the many free contact form plugins available, then look at removing the current code from footer.php, and inserting the code relevant for the plugin (this should be explained in their documentation).

You can change the fade by editing custom.js (found in assets/js), and to make the text smaller you would need to edit style.css and look for the headings (h1,h2 etc..) CSS there.

Many thanks

Default-user
girlray Purchased

great will give that a try. Much obliged. GR

Default-user
girlray Purchased

i am using contact form 7 and their documentation says:

You will need to pass the code into do_shortcode() function and display its output like this: <?php echo do_shortcode( ‘[contact-form-7 id=”1234” title=”Contact form 1”]’ ); ?>

I understand that you do not support plug ins, but you could reccomend a contact form plug in that would work well with KULA theme and that has support that makes sense?

Thx, GirlRay

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