Discussion on Kutcher Studio - Responsive WordPress Theme

215 comments found

netineti Purchased

Hi !

I agree with “tahoedesigner”. I open a support ticket since 4 days :

- logo is uploaded but don’t appears

- homepage slider appears in bottom of all pages, below the footer

- map don’t show properly

- with the options, I can’t made any change for the blog (font and font size, meta, related posts etc…) blog is OUT of control

and many others small problems I resolved myself since 4 days

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netineti Purchased

I don’t know, because I don’t look at “logs”, only when I have a problem like “logo” don’t shows… It could be converging evenements regarding WP 3.5.2, I reinstalled, wait and see.

Thanks

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netineti Purchased

Hi again !

This was an issue with firewall server, you can modify security rules in .htaccess OR deactive this function if you haven’t your own server. Just in case for others buyers.

Wait for update ;)

Thanks

tvdathemes

Hi there.

Glad you solved it, the update is being finished already :)

Thanks a lot!

Hello there,

I actually have send my question via ticksy to days ago but didn’t receive any answer.

Here is my question once again.

How to add the header on a page? http://demos.xiaothemes.com/kutcher/features/

Thanks.

tvdathemes

Hi,

to WordPress theme we use this channel https://xiaothemes.zendesk.com/anonymous_requests/new as said in item description.

To add a header, just change the Page Template to Page with Left Sidebar or Page with Right Sidebar and done ;D

Thank you!

tayooye Purchased

hey,

i dropped the dummy content just as the documentation described, the website showed up blank. i cant get this think working i need your help

tvdathemes

Hi there,

did you created a ticket at our support center? Let me know the ticket and I’ll check your issue ASAP!

Thank you very much!

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tayooye Purchased

Hello, I have created a ticket on your support center, it is #2736. I would like for you to install the demo on my website. If we can arrange this, then I am sure I can find my way around the theme. Thanks

tvdathemes

Hi.

Our support team is asking for some infos – then we can install it for you :)

d-lighter Purchased

tvda, I’m facing a horrible issue similar to the one reported by tayooye. I also opened a ticket in your support (???) area, but it seems you’ve been taken by aliens. CSS and/or the imported theme options are not working, and my dog’s s**t is looking better than my website. Support me or give me back my money.

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d-lighter Purchased

Hi tvda, here you are the direct link to my open ticket: http://tvda.ticksy.com/ticket/68753. One doubt: was it the right place to open it? If not, what should I do now? Thanks.

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d-lighter Purchased

Sorry for my bad comment above. I’ve just opened a new ticket in the right place (https://xiaothemes.zendesk.com/anonymous_requests/new). Look forward to your kind reply from there. Thanks.

tvdathemes

Hi @d-lighter.

Thank you very much for opening the ticket at our support center.

We’ll reply ASAP!

dcent1 Purchased

I had trouble with the ‘everything’ file too when trying to import the dummy content and nothing showed up. I went back and imported the other seven XML files (posts, pages, projects, etc…) individually and things worked alright.

TVDA, I’m having the missing logo problem too though. My support ticket is #68505 if you get a chance.

Thank you!

tvdathemes

Hi there.

Support to WP themes are provided by @XiaoThemes dedicated team, so please open a ticket here https://xiaothemes.zendesk.com/anonymous_requests/new as said in Item Description.

We’re waitin to help you with this!

Thank you very much!

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dcent1 Purchased

Sorry about that! My ticket number is now 2733.

Thank you!

tvdathemes

Hi there!

Looks like our team already solved your problem, thank you very much!

:)

Vanessa10 Purchased

Hi TVDATHEMES. I hope you’re doing well.

Is it possible to include my logo as a header——above the full screen slider? (I’m fine with lowering the full screen slider to include header. I’m not looking to decrease the slider size). If it requires additional coding-are you available for freelance work?

Thank you very much:)

tvdathemes

Hi Vanessa!

I didn’t understand completely what you want, but we’re avaliable to freelance customization – just open a ticket and we’ll check it :)

Thanks a lot!

Default-user
Vanessa10 Purchased

studioharmony.pl is using your theme and has their logo placed in the header above the slider. Here is another example with logo/header and navigation bar: www.neillanejewelry.com. I would like to have my site set up first, before any possible customizations; but I will open a ticket first—since there are other inquiries. One including the third party widget data-setting import/export Plugin by Voce. There was a fatal error noted-when I tried to install. I will let you know further via support.

Thank you!

tvdathemes

So, we’ll get in touch with you there!

Thank you very much ;)

Hello, please help. I cannot get the portfolio to work. I’ve opened a support ticket, but have not heard back.

I have tried creating new projects and filters with no success. Then I tried just modifying the demo projects. Once I did that, the portfolio also stopped working. Please help. We purchased this theme because we liked how deftly it handled the portfolio, but as i cannot get it to work after struggling with it for several hours, my frustrations are mounting.

Thank you for your help.

tvdathemes

Hi there.

Our support is only offered to buyers with PURCHASED badge, did you bought a license here at TF?

If yes, please just send me the ticket ID and I’ll check it for you ;D

Thank you very much!

Additionally, I’m trying to figure out what font you used to create the logo in the demo version. Thank you!

tvdathemes

Hi,

I asked to our designer and as soon as he reply I’ll post here.

Thanks.

tvdathemes

Hi.

He replied, the font is Futura.

Let me know if you need any futher help!

modokiel Purchased

Hello, TVDATHEMES. XT Tab Shortcodes are not working, any of them three (Button, Vertical and Framed). How could them be fixed? Thank you

tvdathemes

Hi there!

Please open a ticket here https://xiaothemes.zendesk.com/anonymous_requests/new and our team will check it for you with all the pleasure!

Thanks :)

wshaw Purchased

A similar problem to tayooye. The theme isn’t applying any styling at all to my content.

A shame because I was excited by the look and feel of the theme but I can’t get it working. Hope you can sort this out, tvdathemes. But given the deadline I’m on I may have to abandon this project, sadly.

Ticket no: #69151

tvdathemes

Hi there!

We’re sorry you’re having any issue and our team is ready to help you, but you opened the ticket in other place than the showed at item description – please open a ticket here – https://xiaothemes.zendesk.com/anonymous_requests/new and our team will fastly help you :)

Thank you very much!

Ensolfina Purchased

I have just bought your template for my Wordpress website, it’s very useful and very beautiful. However, I have a problem with some pages… I would like to have this kind of page : http://themeforest.net/item/kutcher-studio-responsive-wordpress-theme/full_screen_preview/4968917 ? click after on shortcodes link in the menu. There, we see a page with an header which is “norrows” not like my page (witch have a biggest header width slideshow) : http://www.plano.fr/mercure/unites/ Do you know how to get this result ? Thanks a lot for your reply

Default-user
Ensolfina Purchased
Thanks a lot for your reply. I think i don’t have the latest theme version because in layout i see 3 options : “Disable Responsive Layout?” – “Enable Footer Flags at Header?” – “Enable Footer Flags at Footer?” ... But i have found another issue : i have customize the css with this : .page #homepage { height: 250px; }. But now i would like to know how to make the left (6 sliders,Advanced Admin Panel,...)menu like this please : http://demos.xiaothemes.com/kutcher/features/ Thanks for your work Best regards
Default-user
Ensolfina Purchased

Antoher question my theme version is 1.0 how can i get the lastest ? Thanks a lot

tvdathemes

Hi there.

Just download again here – http://themeforest.net/downloads

After this, see the ChangeLog.txt to know the files you’ll want replace, or just reinstall the new downloaded theme.

Thanks!

gawwkltd Purchased

Just purchased this theme but the Twitter feed (for over the parallax images) isn’t working. Twitter changed things recently. Do you have a patch?

Thanks!

Default-user
gawwkltd Purchased

Yes we have auth set up for rotating tweets. I think it may be because we are testing on WAMP. If we still have a problem after moving to the live server, I’ll let you know.

Default-user
gawwkltd Purchased

Great theme + documentation.

tvdathemes

Thank you for your words, really glad you like our theme!

Yes, just let us know if you have ANY futher issue, please!

Thanks!

barnhisel Purchased

Hello, yes, the theme is purchased. It was purchased by Steve Barnhisel, who is the owner (site will eventually be www.barnhiselproductions.com) of the site and will take over the maintenance of the sight once I set it up. I had Steve purchase the theme himself since he would ultimately be running the site. I am just helping him get it up and running since I was able to create my own wordpress site. The purchase code is in the support tickets.

Here are the support tickets I have opened: #67136, #68024, #69096

Thank you for your help!

tvdathemes

Hi there.

Thank you, sorry for stay asking for the code, but some guys really download illegal copies of themes and keep asking for support even not paying – again, sorry it’s our system rules.

But let’s back to your problem, I see now why you didn’t received a reply – to get support for themes, please open a ticket here https://xiaothemes.zendesk.com/anonymous_requests/new as said in Item Description – the WP themes are developed by @XiaoThemes and they provide the support.

We’re waiting your ticket(s)!

markminus Purchased

Hi,

Last week i was sending a question, and i made a ticket at the support thing but i didn’t get any response. Why is that?!

Have a lot of problems; - Can’t edit pages - Can’t click upload to pick pictures - Can’t add pages to menu

And a lot of more of this stuff. Made a ticket as you requested a week ago, now anwser. Why?!

http://tvda.ticksy.com/ticket/67745

Please help me.. Mark

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markminus Purchased

Just made a new ticket. Please help me because i really need to have this done asap.

Ticketnummer is #2738

Hi there, Yesterday i bought your template and i think it looks really nice. But i can’t update / edit any of your optiions. 1. Can’t upload logo because i can’t hit the upload button where the media browser comes out. It don’t ome.. 2. Can’t edit any of the content by all pages. 3. Facebook and LinkedIn buttons on homepage doesn’t work 4. Can’t add pages to the menu. Hopefully you can help me, Mark

Default-user
markminus Purchased

Please help me..

tvdathemes

Hi there.

We already solved your ticket yesterday, was just a conflict with third-party plugin :)

Thank you very much!

Vanessa10 Purchased

Hi.

Conflicting information re: adding a header above the slider but it’s ok; I will contact a developer/designer from a previous course re: customizations.

Also; support didn’t respond to my question re: widget data. “I tried to install Kutcher theme this past Sunday. However, when installing the third party widget data-setting import/export Plugin by Voce/ a fatal error noted on line 49 popped up. I contacted my hosting company and they in turn/ stated it was a coding issue.” Please note that the widget data I tried to install had been from your theme installation setup documentation. Please explain.

Lastly; when will you be available to set up my theme/install my theme (as mentioned in theme details)?

Meantime; I will set up another ticket.

Thank you.

tvdathemes

Hi there.

We’re solving your questions in our support center! Thank you :D

Default-user
Vanessa10 Purchased

Hi TVDATHEMES.

Do I have to have the third party widget data-setting import/export Plugin by Voce installed-in order for this theme to work?

I tried uploading parallax images but nothing. Also-I already responded via support and will wait once you’re available again.

Thanks.

tvdathemes

Hi there,

No, this plugin isn’t necessary to make widgets work.

Send more details about this issue in the ticket you opened, I’m already waiting your reply :)

vbiondi Purchased

When making a post (gallery post), the gallery does not get inserted into the actual post. I go to “Insert Images” under Gallery. “Create gallery”, choose the images, then “Create new gallery” I do not click “Insert Gallery” But nothing happens.

The post shows up as a title and that’s all. If I “Insert Gallery” then the photos show up but not as the gallery like you have.

tvdathemes

Hi there.

Looks like you solved it already (solution below). Thank you very much!

vbiondi Purchased

Is the wordpress 3.5.2 update going to mess up anything on this theme?

tvdathemes

Hi there,

Works fine, you can update without problems!

vbiondi Purchased

The fix for the “Gallery Post” (see 2 comments up)

Okay, I’m not sure if you had it written clearly in the documentation, I may have missed it, but I’ve figured out the problem. You cannot use photos already uploaded in the library. So the process should go like this and it will work:

1) In Edit Post, under Gallery Images, click Upload Images 2) Click Create Gallery 3) Here’s the change that needs to be added in the documentation. Under the drop down list, change it from “Images” to “Uploaded to this post” 4) Drop files to upload 5) Click Create New Gallery 6) Close window

tvdathemes

Exactly, unfortunately WP doesn’t allow use of existing images to attach galleries to a post.

The process you used is 100% correct!

Default-user
vbiondi Purchased

I appreciate all of your help! I’m sure you stay busy, but you create some wonderful projects.

tvdathemes

Thank you very much! :)

I restored back my ’ Contact Us’ (Contact Me) page to an earlier time and I lost all the format for layout builder for the contact, plus social buttons, map button, feedback button. Please could I have the code again for the demo ‘CONTACT US’ that was in layout builder and what the layout was with columns. Thank You.

I loved the original layout with the demo content.

tvdathemes

Hi there,

You can use the Layout Builder Import feature, use this code to have the Contact Layout back (don’t forget to click Publish twice like said in Docs)

YToxOntpOjA7czoxOTgwOiJZVG94T250cE9qQTdZVG96T250cE9qQTdjem8yT2lKc1lYbHZkWFFpTzJrNk1UdHpPalE2SW1aMWJHd2lPMms2TWp0aE9qZzZlMms2TUR0ek9qWTZJbmRwWkdkbGRDSTdhVG94TzNNNk9Ub2ljbWxqYUY5MFpYaDBJanRwT2pJN2N6bzVOalU2SWx0NGRGOTBZV0p6WDJKMWRIUnZibDBOQ2cwS1czaDBYM1JoWWlCMGFYUnNaVDFjSWtOUFRsUkJRMVJjSWwwTkNqeG9NaUJ6ZEhsc1pUMWNJblJsZUhRdFlXeHBaMjQ2SUdObGJuUmxjanRjSWo0OFlTQm9jbVZtUFZ3aWJXRnBiSFJ2T20xNWJXRnBiRUJyZFhSamFHVnlMbU52YlZ3aVBraEZURXhQUUV0VlZFTklSVkpUVkZWRVNVOHVRMDlOUEM5aFBqd3ZhREkrRFFvOGFESWdjM1I1YkdVOVhDSjBaWGgwTFdGc2FXZHVPaUJqWlc1MFpYSTdYQ0krS3pRMElERXlNeTAwTlRZdE5EZzVOU3dnTXpJeExUVTJPQzAwTlRZeVBDOW9NajROQ2p4aFpHUnlaWE56SUhOMGVXeGxQVndpZEdWNGRDMWhiR2xuYmpvZ1kyVnVkR1Z5TzF3aVBqYzNRU0JCVmtWT1ZVVWdVMVJTUlVWVUxDQk1UMDVFVDA0c0lGVkxQQzloWkdSeVpYTnpQbHN2ZUhSZmRHRmlYUTBLRFFwYmVIUmZkR0ZpSUhScGRHeGxQVndpVFVGUVhDSmREUW9OQ2p4cFpuSmhiV1VnYzNKalBWd2lhSFIwY0hNNkx5OXRZWEJ6TG1kdmIyZHNaUzVqYjIwdVluSXZiV0Z3Y3o5bVBYRW1ZVzF3TzNOdmRYSmpaVDF6WDNFbVlXMXdPMmhzUFhCMExVSlNKbUZ0Y0R0blpXOWpiMlJsUFNaaGJYQTdjVDFPWlhjcldXOXlheXdyVGxrc0swVnpkR0ZrYjNNclZXNXBaRzl6Sm1GdGNEdGhjVDB3Sm1GdGNEdHZjVDF1WlhjcmVXOXlheXNtWVcxd08zTnNiRDB0TWpJdU5UUTJNRFV5TEMwME9DNDJNelUxTVRRbVlXMXdPM056Y0c0OU5TNDVNVE0yTnpjc01UQXVPREl4TlRNekptRnRjRHRwWlQxVlZFWTRKbUZ0Y0R0b2NUMG1ZVzF3TzJodVpXRnlQVTV2ZG1FcldXOXlheXdyVG05MllTdEpiM0p4ZFdVc0swVnpkR0ZrYjNNclZXNXBaRzl6Sm1GdGNEdDBQVzBtWVcxd08yeHNQVFF3TGpjNU56RTNOeXd0TnpNdU9UazNNRFFtWVcxd08zTndiajB3TGpNMk16ZzJOaXd3TGpneU16azNOU1poYlhBN2VqMHhNQ1poYlhBN2FYZHNiMk05UVNaaGJYQTdiM1YwY0hWMFBXVnRZbVZrWENJZ2FHVnBaMmgwUFZ3aU16VXdYQ0lnZDJsa2RHZzlYQ0l4TURBbFhDSWdabkpoYldWaWIzSmtaWEk5WENJd1hDSWdiV0Z5WjJsdWQybGtkR2c5WENJd1hDSWdiV0Z5WjJsdWFHVnBaMmgwUFZ3aU1Gd2lJSE5qY205c2JHbHVaejFjSW01dlhDSStQQzlwWm5KaGJXVStEUW9OQ2xzdmVIUmZkR0ZpWFEwS0RRcGJlSFJmZEdGaUlIUnBkR3hsUFZ3aVJrVkZSRUpCUTB0Y0lsME5DZzBLVzJOdmJuUmhZM1F0Wm05eWJTMDNJR2xrUFZ3aU1qSXdYQ0lnZEdsMGJHVTlYQ0pEYjI1MFlXTjBJRVp2Y20xY0lsME5DZzBLV3k5NGRGOTBZV0pkRFFvTkNsc3ZlSFJmZEdGaWMxOWlkWFIwYjI1ZElqdHBPak03Y3pveE1qb2lRMjl1ZEdGamRDQlVZV0p6SWp0cE9qUTdjem8yT2lKM2FXUm5aWFFpTzJrNk5UdHpPams2SW5KcFkyaGZkR1Y0ZENJN2FUbzJPM002TXpFeU9pSThjQ0J6ZEhsc1pUMWNJblJsZUhRdFlXeHBaMjQ2SUdObGJuUmxjanRjSWo1YmVIUmZjMjlqYVdGc1gybGpiMjRnYVdOdmJqMWNJbVpoWTJWaWIyOXJMVEpjSWlCb2NtVm1QVndpSTF3aUlIUnZiMngwYVhBOVhDSkdZV05sWW05dmExd2lYU0JiZUhSZmMyOWphV0ZzWDJsamIyNGdhV052YmoxY0luUjNhWFIwWlhJdE1sd2lJR2h5WldZOVhDSWpYQ0lnZEc5dmJIUnBjRDFjSWxSM2FYUjBaWEpjSWwwZ1czaDBYM052WTJsaGJGOXBZMjl1SUdsamIyNDlYQ0p3YVc1MFpYSmxjM1F0TVZ3aUlHaHlaV1k5WENJalhDSWdkRzl2YkhScGNEMWNJbEJwYm5SbGNtVnpkRndpWFNCYmVIUmZjMjlqYVdGc1gybGpiMjRnYVdOdmJqMWNJbXhwYm10bFpHbHVMVEpjSWlCb2NtVm1QVndpSTF3aUlIUnZiMngwYVhBOVhDSk1hVzVyWldSSmJsd2lYVHd2Y0Q0aU8yazZOenR6T2pFeU9pSlRiMk5wWVd3Z1NXTnZibk1pTzMxOWZRPT0iO30=

Thanks!

Hello, I bought this template and it is awesome, thank you!

I’m having a small problem, in my photography section, when I view the last image and click the next arrow, it brings up an error. How can I make it go back to the original homepage or no next option??

www.danliffick.com

Thank you

tvdathemes

Hi there,

I wasn’t able to see where exactly the error is happening, can you open a ticket here https://xiaothemes.zendesk.com/anonymous_requests/new and let me know where exactly the issue happens?

I have sure we’ll solve it soon for you! Thank you very much!

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