An introduction to support on Envato Market

  • Envato staff look over every item before it can be sold on Envato Market.
  • Technical items contain help files to introduce you to the item and its components.
  • Authors can choose to support their items but this is optional and may vary.

Hands-on support for this item is provided by CloudEight

They will respond to buyers' questions via email at support@cloud-eight.com.

Additional information from CloudEight:

Support information:
  • Theme Documentation can be found within the downloaded item which we ask that you read before contacting as your question may of already been covered here
  • Please be as detailed as possible to help us resolve your query as quickly as possible
Support for my items includes:
  • Responding to questions or problems regarding the item and its features
  • Fixing bugs and reported issues
Item support does not include:
  • Customization and installation services
  • Support for third party software and plug-ins

When to contact Envato Support

Authors are experts on their own items, but if you're having trouble using Envato Market you should come straight to Envato Support.

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