An introduction to support on Envato Market

  • Envato staff look over every item before it can be sold on Envato Market.
  • Technical items contain help files to introduce you to the item and its components.
  • Authors can choose to support their items but this is optional and may vary.

Hands-on support for this item is provided by Tfingi

They will respond to buyers' questions via their own support system.

Go to item support

Additional information from Tfingi:

How to get support

  • Our themes are supported via their dedicated Support Boards.
  • The theme comments are not the best and fastest place to get support.
  • Please check the FAQs below - if available.
  • Our working hours are 10:00-18:00 GMT, Mon-Fri.
  • We do like to take a break over the weekend!
  • We don’t offer support via email.

What we support

  1. Responding to questions or problems regarding the item and its features
  2. Fixing bugs and reported issues
  3. Providing updates to ensure compatibility with new software versions

What we don’t support

  1. Customization and installation services
  2. Support for third party software and plug-ins

When to contact Envato Support

Authors are experts on their own items, but if you're having trouble using Envato Market you should come straight to Envato Support.