An introduction to support on the Marketplaces

  • Envato staff look over every item before it can be sold on the Marketplaces.
  • Technical items contain help files to introduce you to the item and its components.
  • Authors can choose to support their items but this is optional and may vary.

Hands-on support for this item is provided by ridianur

They will respond to buyers' questions via the contact form on their profile.

Go to profile

Additional information from ridianur:

For question or some issues for this template/theme, you can contact me through my profile. I’ll reply it soon within 24hr except in holiday.

Support for my items includes:

  • Responding to questions or problems regarding the item and its features
  • Fixing bugs and reported issues

Item support does not include:

  • Customization and installation services
  • Support for third party software and plug-ins

Frequently Asked Questions

Why the counter is not working?

To make the counter works, try to set the twitter feed. There is explanation to set the twitter feed in documentation.

There is some error [an error occurred while processing this directive] , how can i remove it?

Try to delete all the comment in index.html that start with <!-#
e.g

 <!--#MainContent-->

I dont want to used the twitter feed, but i need the counter works, what should i do then?

Try to delete this code in script.js about line 31
//script recent Tweets

$('#tweets').tweet({
            modpath: 'twitter/',
            username: 'envato',
            count: 4,
            loading_text: "loading tweets..." 
});

and delete or replace with other content in index.html about line 107
<div id="tweets" class="clearfix" />

When to contact Envato Support

Authors are experts on their own items, but if you're having trouble using the Marketplaces you should come straight to Envato Support.

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