An introduction to support on Envato Market

  • Envato staff look over every item before it can be sold on Envato Market.
  • Technical items contain help files to introduce you to the item and its components.
  • Authors can choose to support their items but this is optional and may vary.

Author support for this item

The author of this item, pedrodonkey, will respond to buyers’ questions and provide limited support through their own support system.

Additional information from pedrodonkey:

Registering for support:

You will need a purchase code in order to register on the support forum. Navigate to your downloads section on themeforest.net and click the download button next to the Patagon Creative theme. Select License certificate and purchase code to download a text file. In this file you will find the Item Purchase Code which looks like this:

12345ab6-cd7e-8912-ab3c-456defg789h1

For any assistance please post a comment on the theme page and we will do our best to assist you.

Support for my items includes:
  • Responding to questions or problems regarding the item and its features
  • Fixing bugs and reported issues
  • Providing updates to ensure compatibility with new software versions
Item support does not include:
  • Customization and installation services
  • Support for third party software and plug-ins
Go to item support

Frequently Asked Questions

How can I remove the percentage on the progress bar (set at 80% at the demo)?

Simply replace line 43 in the CSS file with the following: span.text {font-size: 18px; text-shadow:1px 1px 1px #333333; visibility:hidden;} And below that line add this: div.text {visibility: hidden;}

Are you able to activate this theme and have it show up as “Under Construction”, but still be able to tweak the theme you’re actually trying to get launched behind the scenes when logged in as an administrator?

I can think of two ways to get this done. One way to do it would be to upload the under construction index.html file and then rename your main site home page file as default.html or homepage.html just for tweaking purposes. Then once your site has been finalized, delete the under construction index.html file and rename default.html back to index.html.

Another way would be to use a .htaccess file to redirect all users except yourself to a certain .html page. Here’s a really simple tutorial that walks you through it: http://bit.ly/10vieu

How does the e-mail subscription form work?

It uses a flat file (.txt file) instead of a database and stores all e-mails in this file which is located on your server. You can either access the file directly from your browser or download the file via FTP to view all e-mails.

You can see a sample of it by visiting the following URL http://bit.ly/el3eRQ

You have the option to rename the .txt file to anything you like as well as set it’s location.

E-mails won’t write to the .txt file.

1. Make sure that the .txt file in within the same directory as the subscribe.php file (no sub directories).

2. Get in touch with your web host and ask them what CHMOD permissions are required by them for fopen/fwrite to work.

The subscription logic doesn’t take in emails with +

Add the following line in subscribe.js:

email=encodeURIComponent(email);

PS: Thanks to user Agilo for this fix.

When to contact Envato Support

Authors are experts on their own items, but if you're having trouble using Envato Market you should come straight to Envato Support.

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