An introduction to support on the Marketplaces
- Envato staff look over every item before it can be sold on the Marketplaces.
- Technical items contain help files to introduce you to the item and its components.
- Authors can choose to support their items but this is optional and may vary.
Frequently Asked Questions
Why are my tweets not showing?
If your tweets are not being displayed check your settings to ensure that your tweets are not protected. Protected tweets will not be displayed.
If you choose to unprotect your tweets wait 24-48 hrs to see if the plugin will display the tweets.
You can double check to ensure that the plugin works by displaying tweets from a twitter account that you follow (example: @ThemeForest or @pxJunkie).
I tested the subscribe feature and I didn’t get an e-mail. Why would that happen?
Some web hosts prevent website from sending e-mails from forms hosted on the web server to e-mail accounts on the said server. In fear that it may be spam.
When to contact Envato Support
Authors are experts on their own items, but if you're having trouble using the Marketplaces you should come straight to Envato Support.