An introduction to support on the Marketplaces

  • Envato staff look over every item before it can be sold on the Marketplaces.
  • Technical items contain help files to introduce you to the item and its components.
  • Authors can choose to support their items but this is optional and may vary.

Hands-on support for this item is provided by IG_design

They will respond to buyers' questions via the contact form on their profile.

Go to profile

Additional information from IG_design:

Support for my items includes:

  • Responding to questions or problems regarding the item and its features
  • Fixing bugs and reported issues
  • Providing updates to ensure compatibility with new software versions

Item support does not include:

  • Customization
  • Support for third party software and plug-ins

Requests are being processed on business days from 9:00 to 17:00 (GMT +1) [normally] within 24-48h in the order they were received.

Do not BUMP your emails, it will take 2X as long to get a reply because we answer emals from oldest to newest.

When to contact Envato Support

Authors are experts on their own items, but if you're having trouble using the Marketplaces you should come straight to Envato Support.