45 comments found

  • Bought between 10 and 49 items
  • Exclusive Author
  • Has been a member for 5-6 years
  • United States

ok, i went to your support website and tried to register my validation code and it said it failed?! :S I am working on a site for a client and I need to get information on the fix ASAP! Youtube videos are not showing up in the portfolio when linking out to them. What is the problem. Please get back to me. Thanks.

kshelton360

Send you a link to what exactly?

kshelton360

I sent you a message and have not heard back. I really need to get this resolved!

UBLThemes

Hi sorry I have been on holiday and have not been available but I have now checked emails which we do not normally use and we have not received any email regarding this.

Thanks

UBL

  • Bought between 10 and 49 items
  • Exclusive Author
  • Has been a member for 5-6 years
  • United States

How come I have not gotten a response from you in reefernece to my questions about this template in over 10 days!

UBLThemes

Hi sorry I have been on holiday and have not been available for 2 weeks.

Thanks

UBL

  • Bought between 50 and 99 items
  • Has been a member for 2-3 years
  • United States

Hello great template. I went on your support page signed up but cannot submit a ticket. I purchased your Lecia template and cannot get the contact form to work. Please contact me to help.

UBLThemes

Hi, have you activated your item in our support site, within the item activation area?

If so have you tried to post on our support forum instead of our ticket area because we disabled that section because of abuse, it was being used by buyers for matters that was not support, they just used that section to remain hidden so they thought they could be dis-honest.

Through the forum section it eliminates this and we find our support is better for it.

Thanks

UBL Support

recognotice

Hello so I signed up to the support site and there is no ticket system available and I posted in the form 10 days ago and nothing. I really like the template but I cannot get the contact form to work can you help me please?

  • Bought between 10 and 49 items
  • Has been a member for 1-2 years

i have problems with the shortcuts plugin, when i install it, shows me an error message.

Also, can you tell me how to use the table prices short cut?

thanks

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years
dfuzr Purchased

It looks like WordPress now uses tinymce 4. I think the createControl function is no longer supported for tinymce. Will there be an update for the Shortcodes dropdown for the editor?

Thanks

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