48 comments found

ok, i went to your support website and tried to register my validation code and it said it failed?! :S I am working on a site for a client and I need to get information on the fix ASAP! Youtube videos are not showing up in the portfolio when linking out to them. What is the problem. Please get back to me. Thanks.

kshelton360

Send you a link to what exactly?

kshelton360

I sent you a message and have not heard back. I really need to get this resolved!

UBLThemes

Hi sorry I have been on holiday and have not been available but I have now checked emails which we do not normally use and we have not received any email regarding this.

Thanks

UBL

How come I have not gotten a response from you in reefernece to my questions about this template in over 10 days!

UBLThemes

Hi sorry I have been on holiday and have not been available for 2 weeks.

Thanks

UBL

Hello great template. I went on your support page signed up but cannot submit a ticket. I purchased your Lecia template and cannot get the contact form to work. Please contact me to help.

UBLThemes

Hi, have you activated your item in our support site, within the item activation area?

If so have you tried to post on our support forum instead of our ticket area because we disabled that section because of abuse, it was being used by buyers for matters that was not support, they just used that section to remain hidden so they thought they could be dis-honest.

Through the forum section it eliminates this and we find our support is better for it.

Thanks

UBL Support

recognotice

Hello so I signed up to the support site and there is no ticket system available and I posted in the form 10 days ago and nothing. I really like the template but I cannot get the contact form to work can you help me please?

i have problems with the shortcuts plugin, when i install it, shows me an error message.

Also, can you tell me how to use the table prices short cut?

thanks

dfuzr Purchased

It looks like WordPress now uses tinymce 4. I think the createControl function is no longer supported for tinymce. Will there be an update for the Shortcodes dropdown for the editor?

Thanks

Hello, a question to everyone who bought this theme.

I really liked this theme, adjusted lots CSS then created a great looking website for the client. However, permalink ‘ublleciaportfolios’ is the problem. I have to change it to ‘www.xxx.com/work/project’.

I tried to register their support website, however I never received a verification email, I sent PM to the author, but no reply.

So the question to everyone who purchased this theme, and who can login to their support website. If anyone knows how to change this permalink, please let me know!

I guessed and changed ’’rewrite’ => array(‘slug’ => ‘ublleciaportfolios’)’ on ‘customposts.php’ in plugin folder, but no success.

Thanks in advance everyone. :)

Default-user

hello, thanks for your reply. The problem is that I never received support login verification email. So I can’t login! I sent you PM, you replied once, I sent back you my username etc, then had no reply for a few weeks now.

Default-user

Hi Robert, so, now you can see my username etc, you can send me support login verification email. It’s been nearly a month I’m keep asking the same question.

Default-user

Hi Robert, I reported about this issue on Envato Market place support team.

Hello, a question to everyone who bought this theme.

I really liked this theme, adjusted lots CSS then created a great looking website for the client. However, permalink ‘ublleciaportfolios’ is the problem. I have to change it to ‘www.xxx.com/work/project’.

I tried to register their support website, however I never received a verification email, I sent PM to the author, but no reply.

So the question to everyone who purchased this theme, and who can login to their support website. If anyone knows how to change this permalink, please let me know!

I guessed and changed ’’rewrite’ => array(‘slug’ => ‘ublleciaportfolios’)’ on ‘customposts.php’ in plugin folder, but no success.

Thanks in advance everyone.

Just purchased your theme and I received the following error message what do I do?

Installing Theme from uploaded file: themeforest-5319244-lecia-the-responsive-bootstrap-wordpress-theme.zip Unpacking the package…

Installing the theme…

The package could not be installed. The theme is missing the style.css stylesheet.

Theme install failed.

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