I just updated woocommerce and my shop just get really messy. It looks very bad… What can I do?
Thank you for using our theme.
Try to update the theme to the latest version, it should work correctly.
Thanks for your quick reply.
I think I do have the last version (On Wordpress updates it doesn’t appear nothing…) My website is mobilepower.es/wordpress. It doesn’t work at all…
Please update your theme to the latest version that you can download from theme forest http://themeforest.net/downloads
How can I update without loosing all the data?
If you have made all your changes in the custom.css file or in the Child Theme you will not lose any modifications.
I just would like to know how I can disable the lightbox image of the product (in the individual product page). Thank you.
You can disable this feature in Theme Options in the admin panel
I’ve disabled on product options single page but still acts the lightbox. Any solution?
Very likely WooCommerce light box is enabled. Please, specify if you want to disabled cloud zoom at all.
Any chance someone from 8theme could answer my questions posted on DecoStore, or respond to the tickets I have raised regarding that theme?
Dear Jeremy (jezhops),
Please wait for their turn on the service, and they’ll tell you.
Note: if you create new tickets, one the same topic – you are holding yourself back. With each new Ticket, you anew to take their turn.
ISU-519-80985 – here is your global id-ticket, please wait for the answer.
Regards 8theme Ltd.
This theme isn’t working for me. The product page isn’t working properly, check out or add to cart don’t display. please visit www.gididesigns.com to see this for yourself.
Please you can email me on firstname.lastname@example.org
Kindly assist. Thanks
Perhaps you have done smth wrong while theme installation. Please, contact us in http://support.8theme.com and describe everything in details.
Please i have contacted your support team…but still not helping. I can’t see my add to cart button, the product display page is scattered and messy. am considering changing the theme…i just wasted $55
please just help me
Our expert has asked you to update our theme to the latest version, as you have 1.5. Please, follow his instructions.
I’m considering purchasing this theme. Quick question: is the forum functionality included with this theme purchase? I couldnt find it in the documentation. I want to add discussion forum page on my site Thanks,
Thanks for your interest. Our theme is compatible with BBPress plugin that provides a forum system.
I love this theme. I’m using it for a non-ecommerce site. Is there a way to add info other than Woocommerce stuff to the right side of the header? Also, I can’t get the map to display properly on the contact page. The space is there without map content.
Thanks for using our theme. Please, contact us in http://support.8theme.com and provide the details to your site.
I’m very disappointed about the support team! Me and my collegue have 3 tickets without any reply, one of these since 3 weeks. I’ve just tried to write through the chat system but they kick me out.
This theme has a lot of functionalities not properly implemented, and they just think to implement new ones in every update without fixing the existing ones.
We had 3 customers with this template, but there will not be a 4th for sure!
We are sure that this is a very strange misunderstanding. As usual all the tickets are studied in 2-3 days and at the moment we cannot find any ticket submitted from your login. Please, provide here all your ticket IDs and we will resolve this urgently. Sorry, for invonveniences, we really do want our product bring your only profit not troubles.
Where can i change the word “Social”? http://prntscr.com/2zwo5m
You may change that word only by translation of the .po files.
Hello, i have changed the word in the default.po file located in /wp-content/themes/theme-name/languages and the word is not updated. I tried clearing browser cache.
Very likely you have done smth wrong. Please, contact us in support and we will help you.
I would like to use links inside toggle blocks, but they do not work. When I click on them, the toggle block just closes. I am using the following syntax:
title="Toggle title 1"] I am one of the Baby Photographers listed in this directory of the top baby photographers in the world./toggle
Can you please tell me the correct way to write this code so that the link will work?
<!- toggle_block class=” “I am one of the Baby Photographers listed in this directory of the top baby photographers in the world./toggle ->
I can’t get the code to paste without rendering the HTML!
Just trying to use an a href= tag inside the toggle block.
Unfortunately, it is impossible to use links inside toggle blocks in our theme. Perhaps we will try to implement this in the next updates.
Hi there – a few pre sales questions:
Header layout: I need one with the main logo on the left, a top bar with social icons and secondary menu (above the logo) – the main menu in a bar below the main logo an another graphic roughly the same size as the logo – but on the far right side. So main logo on the left side and second logo on the right (secondary navigation and social icons on top and main navigation below the Logos)
Is this possible? – plus how will this work with responsive views? will the second logo be shown below the main one?
Also do you have the options of adding higher resolution logos for retina devices etc?
Thanks very much
Thanks for your interest in our template. In our theme there is no such possibility to have double logo. As for the higher resolution logos, yes, it is possible to implement.
Feel great with the support team. You managed to solve lost password problem in 1 to 2 days. Great Job.
But I got another question here:
How can i add phone no section in “My Account”. I want my customer provide me their phone no.
Thanks. Unfortunately, it is impossible to implement, sorry.
Is there a quick bit of CSS to change header types 3 or 4 so the navigation elements are right aligned like theleader theme has? You see, we have only 5 navigation buttons but the styling pushes them left aligned while the fixed nav bar shows them right aligned.
You may contact us in http://support.8theme.com, provide the site link and details about the changes you want to implement. Thanks
I just purchased and installed your theme but now I have an error message on the front end and back end that says:
Warning: require_once(OAuth.php): failed to open stream: No such file or directory in /home/cdpekxaq/public_html/wp-content/themes/legenda/framework/twitteroauth/twitteroauth.php on line 10
Fatal error: require_once(): Failed opening required ‘OAuth.php’ (include_path=’‘) in /home/cdpekxaq/public_html/wp-content/themes/legenda/framework/twitteroauth/twitteroauth.php on line 10
Can you help me with this?
Please, contact us in support with your FTP access and we will help you. Thanks
Thanks for the quick reply. I got it all straightened out now. Thanks again!
Does this version of Legenda work with the latest Woocommerce updates?
also, when the theme is activated, the wordpres media insert is NOT working, why is this? I tried with the default WP theme and it worked fine but if I switched to the Legenda theme, the add media doesn’t work anymore
Yes, the theme is compatible with the latest update. What do you mean by wp media insert?
Dear support, I mean, when I “Add Media” in a regular page, it does not insert the image , the media library pops up but when i try to insert the image, it just closes the popup window with no return.
Also, I tried to set the revoluation slider to full screen, but the image does not scale according to browser size, I cross-checked with the revolution slider site where they have a full screen show cased and scales properly…
Please help, my email is email@example.com
Please, leave a ticket with your accesses to the admin panel. If possible, attach the screenshots. Thanks
Hi I just did, please kindly help ASAP thank you very much
Thanks, please, provide your ticket ID.
Love this theme, it looks great!!
pre-sales question can I have the e-commerce look without having the shop??
Thanks for your interest. You may install WooCommerce, but you may not include Shop page in your menu, and not import Ecommerce demo data if you want.
Hi, I need to disable the responsive function but I want to keep the default resolution (1170px). How I can do this easily?
You may disable the responsiveness and the site will be as desktop one.
I know, but the desktop one resolution isn’t 1170px (like responsive), it is 1000px or less.
How can I solve this?
It is impossible. Large resolution is a part of the whole responsive layout on our theme.
Is it possible to add a rollover image to the store category images here http://8theme.com/demo/legenda/?post_type=product&sb=0
I would like an image-swap effect on rollover
Thanks for the interest. Sorry, but it is not possible to implement in our template by default.
Theme looks great for our new online shop, so thank you for that! The only thing we would change is the size of our logo. Its quite a wide logo, so when it gets resized it looks tiny.
Would it be possible to get a header where the logo is much larger? Or can you tell us where to change the css to alter the size?
Thanks in advance!
Thanks for using our theme. Please, contact us in http://support.8theme.com together with the link to your site and we will help you.
Hope you can help, I’m looking for a new woo commerce theme I can use for a salon (they want to sell treatments etc).
Yours feels very robust to play with, and fast.
Can you advise or tell me if you theme can show telephone number on header as so many do not. A clear call to action is so important these days.
Also, can I create blog posts and have the featured image show in the slider area.
Many thanks and I love your work
Soz just seen the telephone bit under header. Can that area just show a banner and telephone number 50/50). If so, I’ll place an order tomorrow.
Thanks for your interest. Please, provide more details about your ideas. Do you want to have blog posts on what slider area? Do you want to have the telephone under the menu or above in the header?
Good morning to you,
Underneath the main navigation menu, you have 3 cols with Telephone, 15% off promo and free shipping. I would like to just show 2 cols with telephone and a banner if possible. or even a telephone number by the centered logo instead of the search box – or even above header! Anywhere you can clearly see a “call to action”.
Post slider – it would be very useful to have a blog post slider on the homepage as many users cannot edit fancy sliders because they are so busy!. We are presently updating this website and they are presently using a post slider on their homepage now. It’s pretty quick to change actually!
BTW. tested your theme on mobile and it works great
Many thanks for your swift response and I will buy today if we can address my queries.
just purchased as I have great faith in your theme and support!
Thanks for your purchase. You may contact us in http://support.8theme.com with all your recommendations and we will help you to implement them.
Thank you. Please note my firm is not a regular user and we tend to work to best practice, so I’ll put down what we need to do, and maybe you may wish to include in a future update for everyone to enjoy
Thanks for your willing to help us. Your ideas will be much appreciated. Waiting for your email.
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