870 comments found

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years

Hello,

Is it possible to add a video (from YouTube) like a photo and have the video show up in the gallery/portfolio? :)

Thanks!

pixelgrade

Sure nyappymal! You can have videos in sliders and in pop-up too (eg. http://bit.ly/16IoFdE ) Looking forward to have you as a client. Thanks

  • Bought between 10 and 49 items
  • Has been a member for 3-4 years
  • Sweden

1.In the contact form, is there a way to set the default number of rows (dotted lines) displaying for “your message area” ?

On Mac and Mavericks.

pixelgrade
Sure – just go to Contact Form 7 plugin and edit the contact form. Specify the number of rows like this:
[textarea your-message x10]
“x10” means 10 rows. More about it here: http://contactform7.com/text-fields/

Thanks

Default-user

Aaaah, thanks!!! :)

  • Bought between 1 and 9 items
  • Has been a member for 3-4 years

Hi Pixelgrade support,

There’s an outstanding number of questions and problems currently posted on your support site. I have several pending for days.

How come you guys are so quick to reply here yet you seem to ignore issues posted on your support site?

pixelgrade

Hi Brumos! There’s an easy answer – because here are mainly very general questions that we can answer in a matter of minutes. We’re trying to respond in less than 24h Monday to Friday. Can you give me one of your ticket number? Thanks

  • Bought between 10 and 49 items
  • Has been a member for 2-3 years
  • United States

Hey guys,

Just entered a ticket then figured it out, my bad. Please disregard ticket 2098.

I did log ticket 2099. I can’t figure out how the lines beneath the left menu can get out of alignment with the dashes in the design the runs parallel of the left menu. When they get out of alignment it’s quite visually distracting. Please see ticket 2099 for URL.

Thanks for the great template and support.

pixelgrade

We will take it from there. Thanks

  • Bought between 50 and 99 items
  • Has been a member for 5-6 years

Hello

Excellent theme. Looking forward to seeing how it evovles. I have one question about the parallax sections – in your example the parallax sections scroll with the page slighty and don’t reveal much of the image, which I really like. I’ve seen the full featured images you use for those and they have more height then the space of the parallax section itself.

When I set up the same on my site, there is no movement and the parallax is literally a window over a static background. You end up being able to see all the of the section’s featured image as you scroll, which I don’t want. So, how did you set up the parallax sections in the demo to get that effect??

Many thanks

pixelgrade

Hi Akhimien and thank you for being our client! Not sure about the parallax effect – as far as I know there is no parallax effect implemented on LENS – can you point me to a URL/ page ? Thanks

Default-user

Apologies. I was confused with the documentation. It;s all sorted now! Thanks

pixelgrade

Glad to hear about that! Have a great weekend :)

  • Bought between 1 and 9 items
  • Has been a member for 4-5 years
  • South Africa

Hi there,

Just a quick question before deciding whether to purchase this theme or not:

Does the theme currently have the ability to add captions to the images used in sliders (full screen etc)?

Many thanks, David

pixelgrade

Hi David and thank you for your interest! This feature is on our list, for now captions are available only for popup images/videos. Thanks

Default-user

Ok, thanks for getting back to me. Still looking into using this theme – looks impressive! Another question: is there an option to have slides auto change to the next slide based on a timer, or is it currently only a manual process (such as click on arrow or swipe)?

pixelgrade

Yes – there is an autoplay option for each slider that let you specify a timer too. Check out this example: http://bit.ly/1bN6CWS Thanks

Default-user

oh! awesome, thanks for that. Now if you could get captions working on the images and slides (with some customisation on where those captions sit on the images/slides as well as styling for the captions), then this would be the perfect theme I’m looking for… just saying! :)

pixelgrade

I will keep you posted when this feature will be implemented. Thanks :)

Default-user

Thank you! Hope to hear from you soon :)

  • Bought between 10 and 49 items
  • Has been a member for 4-5 years

Initially this was a five star theme but I had to take off 2 stars because Ajax loading causes too many issues (like not being able to load external pages) and if it’s turned off it loads funny and really slow. This really disappoints me because I love the look and feel of this theme.

Have anyone else had this problem because the developers have no answers. I’ve tried to read a few articles on the net but it was too confusing.

pixelgrade

So sadly to hear about that Radu! We will write an article about what things needs attention to have a decent load speed because most of our customers enjoying the theme as being very fast. Thanks

Default-user

It does load fast with Ajax enabled. But when it’s enabled you can’t link to any of your subdomains and it loads funny. For the first second you see a scrambled menu and a huge picture of the first post before it jumps to it’s normal look. It also lacks the nice transitions when leaving a post or page which was one of the things that attracted me to Lens. It’s not the experience from the demo. You should warn your customers about the problems when Ajax is enabled so they don’t expect the same experience seen in the demo since it’s impossible to fix the issues with Ajax loading.

pixelgrade

The transitions between pages cannot be done without using AJAX. Anyway – I’m sure we can find a solution for the external links. Please if you can give me access to wp-admin so I can take a look. Thanks

Default-user

I just submitted ticket #2120

pixelgrade

Let me know if everything is ok now. Thanks

Default-user

Thank you for the quick response and for fixing my issue. Everything is great and moving fast and beautiful.

pixelgrade

I’m glad we solved – I hope you can change your rating too :) Cheers

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years
I’m unable to remove the SHARE options within posts http://www.timtorres.com/?lens_portfolio=mary-grace

I’ve unclicked “Share” but it doesn’t remove it from any of my posts.

How do I fix?

Thanks

Default-user

Nevermind, fixed it.

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years

Sorry for this simple question. Just purchased it and i want to customize an existing template and how to do that? or when i add a new page (ex- http://www.artgallerysl.com/abc/) and add the default template “Leave a comment” section is coming in default. how to remove that? i just want a blank page without it

pixelgrade

Hi. To remove the comments you need to uncheck the Discussion settings at the bottom of your editor page. If you don’t see that you need to make sure that you have the Discussion section checked in Screen Options (upper right corner). Let me know how it works and if you have problems please open a ticket on help.pixelgrade.com. Thanks.

Default-user

Thank You very much :)

  • Bought between 1 and 9 items
  • Canada
  • Has been a member for 1-2 years

As mentioned before, this is a very nice design. I noticed in the description the following: “Floating header with a cool search integrated into it”. The only search box I can find, however, is one that pops up after clicking on a journal entry. Is there another one that I’m missing? Thank you, —Mark

pixelgrade

That feature was an initial proposition – we forgot to remove it. Sorry about that. Let me know if you have other questions. Regards

  • Bought between 50 and 99 items
  • Has been a member for 3-4 years

Are you going to add the name of the image to the portfolio area? My client has stopped the work until I can find a solution. This is really important to photographers. Can I get an ETA on the potential for this?

Cheers!

pixelgrade

Hi! Are you talking about a caption overlay for each image from slider? Cheers

Default-user

no.. on the sliders in the portfolio section. It is imperative for photographers to have the name of the work and a description. Even the option to turn it on or off… This project is stalled because of this one thing.

Default-user

you have it for the pop=up gallery, but not in the portfolio. The issue is that the gallery items do not have an overall description of the project like the portfolio (and the overlaid popup image is a bit tacky—not the theme, just in general).

It’s a great theme. Solid, but it NEEDS this one thing.

Default-user

I noticed too that I’m not the only one requesting this feature.

pixelgrade

We take this feature request very seriously and we will work on it these days. Thanks

pixelgrade

As I promise, we already implemented Titles and Captions on sliders. Here are a few examples: http://bit.ly/1aD9ypx (project) http://bit.ly/19KioOB (gallery – 3rd slide) The update will be pushed today. I hope you like it. Thanks

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years

For portfolio with Right Side bar, is it possible to have photos that are portrait not be so large?

The landscape photos are a good size, portrait photos are larger even if the photo dimension has been reduced.

pixelgrade

Hi timmytor! I suggest you to add some white space to both sides of the photos when you save them in PS. I hope is a trick that will help you. Thanks

Default-user

Can that be changed for next upgrade? I’d like if the theme kept the size of the uploaded photo. If I add a white border, my landscape and portrait photos will look different.

pixelgrade
Hi again! We will think about that. Until then could you please try this code into Theme Options – Style – Custom CSS:
.project--sidebar__images img { 
max-width: 100%; 
width: auto; 
margin: 6px auto; 
display: block; }
Please let me know if it works. Thanks
  • Bought between 1 and 9 items
  • Has been a member for 1-2 years

I just purchased the LENS theme and need your help urgently, regarding photos not showing up from all my old posts in blog.

Kindly help me at your earliest convenience.

www.plusmmm.com

pixelgrade

Hi. If this is urgent please open a ticket on help.pixelgrade.com and give us WP admin access. Thanks.

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years

Hi, again. Can you let us know what the recommended image sizes for vertical images? Thanks so much

pixelgrade

Hi osmow! The images from Grid Portrait page are being cropped to 440×800px. I hope that helps

Default-user

What is the optimal size in Portfolio Right Sidebar?. Thank you very much.

pixelgrade

The images from there will be shown in full size so images with a max width of 1100px should be enough. Thanks

  • Bought between 1 and 9 items
  • Has been a member for 3-4 years

Simply a great theme. Really love how it showcases my work.

I do however have a Question and a small remark.

Question: How do you I change the color of the left bar menu. I wish to have it in another shade of grey.

Remark: Been waiting for the ‘caption’ update, now I’ve seen the sample you’ve posted for a full-wide page, and wish it was implemented differently. It is best in my opinion, when the captions can be turned on/off, as it is distracting seeing text on the image itself. (caption can run up to 2-3 lines at times). It would be better to have a button in the corner which will enable captions in the bottom of the page on a black/grey background for a better readability. As they say ’ captions should be as strong as the photograph itself ’ , for photographers it’s crucial.

Thanks a lot in advance.

pixelgrade

Hi Ronny and thank you for being our client,

Sidebar Background Color – I just write an article to show you how to do it: http://bit.ly/18kWgOS Let me know if you succeed.

About captions – thank you for your suggestion. I had some constraints about the positioning of the captions. In my opinion, the caption text should be placed over the image to bind them together. Unfortunately two corners was already used (arrows and bullets for navigation) so I prefer to put them in the remaining corners. I agree with you that those captions shouldn’t be distracting – do you think if I lower the opacity and increase to 100% only on hover will help ?

The update is not yet pushed so I may have some slight changes. Thanks again

Default-user

Thanks, this article is exactly what i’ve needed.

I see what you mean about the corners being taken. In my eyes the opacity will not solve the problem, because white letters on a bright image will still be not very readable or vice-versa. A certain pop-up or layover would be preferable imo.

The theme is great, and answers on many needs of photographers. But, i’m sure that the market of documentary photographers and photojournalists would be put off, just because of lack of a (good) caption feature. As for us a story is a combination of a great photo and a strong caption. Really hope that you will come up with a good solution. Thanks again.

pixelgrade

I will think more about that Ronny! If I will find a better solution be sure it will be implemented. Thanks

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years

Hi Pixelgrade.

I’m currently having some trouble with getting the Google Maps to display properly. I have followed your video, and pasted the correct URL, but I’m still only shown a gray box. Do you have any solution to this problem? I’ve tried using both the new and old Google Maps, but neither work.

pixelgrade

Hi! Can you please open a ticket on http://help.pixelgrade.com and show me the URL that you have pasted ? Thanks

  • Bought between 1 and 9 items
  • Has been a member for 4-5 years

Hi

Love the theme, but can’t get it to run quickly – is there anything I can do to speed it up (I’ve tried reducing image sizes and deactivating plugins, but can’t get it to load as fast as the live demo site…). Any help greatly appreciated.

thanks Matt

pixelgrade

The biggest improvement you could obtain is with a caching plugin (we recommend W3 Total Cache). Secondly a strong hosting.

Default-user

Thanks. I’ve installed W3 Total Cache and it seems to have made a slight improvement – some of the settings stop the site from working properly though. Do you have an approved set of settings to work with Lens, or is it a case of trial and error?

Thanks for the speedy response.

pixelgrade

Those settings are not specifically related to Lens. I would stay clear of css and js minify because its quite tricky to setup. The most important one is Page Cache. But you shoulf test when logged out because it doesn’t deliver cached pages for logged in users by default.

  • Bought between 10 and 49 items
  • Has been a member for 4-5 years

I just wanted to say how great the support team seems to be here. I had some trouble with making the contact page work properly, and I wasn;t even looking for help…just whining. And they took the time to contact me and to offer their guidance.

Reading these responses and how well they treat every user, I cannot help but to be tremendously impressed with the team.

Kudos. And thanks.

pixelgrade

I am glad we could help you and keep you having a blast with Lens.

  • Bought between 10 and 49 items
  • Has been a member for 1-2 years
daur491 Purchased

Hi! Why you answer so long in http://help.pixelgrade.com/support? Please answer for my tickets #2150 #2151 and #2199. or better to write questions here?

pixelgrade

Hi. We are doing our best to answer as soon as possible. Thank you for understanding. And no, the helpdesk is the way to go for support.

  • Bought between 10 and 49 items
  • Has been a member for 3-4 years

hello

pre purchase questions

1 – can you send me the psd file for the homepage that I can customize for my client approves the layout?

pixelgrade

Hi. Once you buy the theme please open a ticket on help.pixelgrade.com and we will help you with the psds

Default-user

but the customer must approve the layout before I start making the site

as I will show it to him before buying?

pixelgrade

Please open a ticket on our helpdesk.

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