An introduction to support on the Marketplaces
- Envato staff look over every item before it can be sold on the Marketplaces.
- Technical items contain help files to introduce you to the item and its components.
- Authors can choose to support their items but this is optional and may vary.
Hands-on support for this item is provided by Webbu
They will respond to buyers' questions via their own support system.Go to item support
Additional information from Webbu:
We have changed our support policy so please read this before submitting your ticket!
- I will only provide support if you are polite! No one likes attitudes, neither do I!
- All items from my portfolio come along with a very detailed instructions manual. These include:
- Installation Instructions
- Customization Instructions for the files default usage
- We do NOT reply to questions that are covered by the documentation! Please take the time to read the provided help file!
- All tickets submitted on weekends or during holidays will be answered on business days.
- We only provide support for fixing bugs and questions regarding to theme features usage.
- Please be sure to provide live URL to your site, if you are not on localhost.
- You will get respond to your ticket within 48 hours or 2 business days.
- We do not provide support for additional custom modifications to our items.
- We do not provide support for installation.
- We do not provide any refunds to our products, this is handled by Envato network. For more information read this http://goo.gl/LqaLk
- Special Days will be written here.
- Weekends and Public Holidays
- Our timezone is GMT +2
When to contact Envato Support
Authors are experts on their own items, but if you're having trouble using the Marketplaces you should come straight to Envato Support.
- Elite Author
- Has been a member for 4-5 years
- Exclusive Author
- Sold between 100 000 and 250 000 dollars
- Referred between 50 and 99 users
- Bought between 100 and 499 items
- Author had a File in an Envato Bundle
- Most Wanted Bounty Winner
- Microlancer Beta Tester
|Created||16 August 12|
|Last Update||5 August 13|
|Compatible Browsers||IE9, Firefox, Safari, Chrome|
|ThemeForest Files Included||PHP Files, HTML Files, CSS Files, JS Files|
|Tags||Mobile Touch, android, ios, leon mobile, mobile, mobile device, mobile template, mobile web, tablet, touch|