Discussion on Le-Santana - Responsive & Retina Ready Magento

117 comments found

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years
  • Italy

Hello this is the umpteenth email without sending nussuna response on your part! I have sent many emails directly to your address!!!!!!!

I have a problem I can not solve with your theme! How do I change the order of the products in your home? Do not read any works of magendo in the sorting criterion to assign the categories and even the default magento. View in all three blocks is featured, bestseller, new products, older products at the top, it should do the opposite!!!!!!! Could you kindly give me an answer because I believe it is my right as I bought the theme!

P.S. Your theme except some bag and found a nice theme, but the support is zero, virtually none!! Pending cordial greetings

Default-user

Thanks again but I solved alone again! Again the theme and well done except for a few BUG, but the support does not exist, so if you do not have a good knowledge of Magento and how structured and a bit difficult ….

Anyway for those who were to have my own need just add this string on the pages where you want to change the order, featured.phtml – new prodotti.phtml …..

before:

$productObj = $productObj = $cObj->getProductCollection()>addAttributeToFilter(‘visibility’, $visibility)>->getData();

after:

$productObj = $cObj->getProductCollection()>addAttributeToFilter(‘visibility’, $visibility)>setOrder(‘news_from_date’, ‘desc’)->getData();

just add the attribute you desidere to order!

koolthememaster

Hi, It was mentioned on forum we are on leave for a week. We are now available for further help. Thank you!!

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years

i purchased this theme few days ago. i downloaded the theme but not able to open the installation document. can you email me the installation guide or help me install the theme

Default-user

i got installation guide..i installed on vardhmanjewels.com and whole site crashed…can you please help asap…it says below error??

koolthememaster

Please email us with site details. Thanks! !

Default-user

www.vardhmanjewels.com

Default-user

which email address i should email…my site details are www.vardhmanjewels.com

Default-user

Helloo….is there any kind of support available?? it has been 4 days now and there is no response from your side…

koolthememaster

We are following up with you on email. Thanks!!

Default-user

Actually i installed fresh magento on the site and again loaded your theme it is still not working..it gives the same basic error or 1050 Table ‘a63_magiclogo’ already exists

i have installed magento 1.8.0.1.

  • Bought between 1 and 9 items
  • Has been a member for 2-3 years

Cannot view the sales icon either, where to enable it?

koolthememaster

Hi, Please let us know more details about it. We answer it. Thanks! !

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years
timtbui Purchased

hi when i try to upload this template onto wordpress it tells me “The package could not be installed. The theme is missing the style.css stylesheet. Theme install failed.” Can you please help me or give me a refund?

koolthememaster

Hi, Theme is for Magento community version. It cannot be used for wordpress. Please use it on magento installation. Thanks!!

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years
rzs Purchased

after install I clean cash and have a BUG

Error app/code/community/Mdl/Magiclogo/sql/magiclogo_setup/mysql4-install-0.1.0.php” – SQLSTATE[42S01]: Base table or view already exists: 1050 Table

How do I fix these problems? You already have the issue with the fix?

Default-user
rzs Purchased

magento ver. 1.8.1.

Default-user
rzs Purchased

I told the developer of this template – error occurs when installed Magento table prefix/ but to know where he added a particular function. he refused!

Default-user
rzs Purchased

install megento without table prefix and theme – all it’s OK!

  • Bought between 10 and 49 items
  • Has been a member for 2-3 years

Hello, I want to change menu color and fonts, but any change on mdl -> theme settings -> colors don’t work. All of this config I made with “Enabled Seting” = True and False too. I tried to change colors and flush magento cache, but don’t work. What i cand do? Regards

koolthememaster

Hi, It works. Please email us with site details. So we can look into it. Thanks!!

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years

URGENT ASSISTANCE REQUIRED

I have errors with your theme on Magento 1.8.1 – the error are:

1. Safari Crashes on iPhone 5 – website does not load 2. Previous page link on Products page returns a 404 page 3. Cannot edit and update number of products on cart page 4. Customer account login does not work – page just refreshes

HELP PLEASE

Default-user

Mmmm I would have expected a response by now! clearly not up to the same standard as other theme providers on here

koolthememaster

Hi, We are from different timezones. It happens. Please email us with site details. So we can look into it. Thanks!!

Default-user

Hi I have just emailed you

Default-user

oh and an additional error is that the theme/site crashes on iPad aswell as iPhone

Default-user

found another error… sometimes when you add to cart, it adds item to cart but when you go to cart the cart is empty.. and sometimes i get an undefined error… I have emailed you my site details yesterday, but you have not fixed the issues I am having, when are you going to fix these issues and the ones above?

Default-user

I have read this and it might help you with known 1.8.1 cart error

Do you guys have any template fixes for this shopper theme… update product count in cart does not work iether and I am reading similar issues with themes developed for 1.8.1

Please read this thread http://www.magentocommerce.com/boards/viewthread/765143/P15/

koolthememaster

Hi, We have checked your admin panel & found you have install 2 different themes in one magento panel. The issue you getting is due to another theme you using on your website. No such problem is ever reported from any user. You should use any one of theme on fresh magento. Thanks!!

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years

I have just bought it, but can’t install? Can you help me please!

koolthememaster

Yes we help you. Please email us with site details. Thanks!!

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years

Hello,

If I buy this theme, could you tell me how change the picture just above Le-Santana Logo? (It’s not the logo but the “picture” above it, like two “rhombus”).

Regards

koolthememaster

Yes, you can easily change it. I let you know. Thanks! !

  • Bought between 10 and 49 items
  • Has been a member for 3-4 years
  • Referred between 1 and 9 users

I am having trouble with Featured and New Products on Home Page. They were coming and suddenly disappeared. Here is the message I am getting.

There are no products matching the selection.

http://jindalappliances.com/
koolthememaster

Hi,

I think you have not entered category ID from backend. Please make sure you have products in that category. It will work for sure. Email us with admin details for further help.

Thanks!!

Default-user

Send me your email id, since I think there isnt any issue with Category Id. Sometimes it start coming, sometime disappear. I will send the user/pwd thru email. whats your email?

Default-user

Its been 3 days i sent you login details but you didnt look into this.

Default-user

You havent solved my issues since last 7 days. the featured, new product has bugs. They dont show up properly, whats the logic behind them? Why they keep disappearing. If I don’t get it fixed, I will have to poorly review you.

koolthememaster

Hello, I have already fixed your issue & also emailed you for same. can you please check your inbox. You have not set correct category ID’s. it was all in documents provided. Thanks!!

Default-user

Ok, thanks, but I didnt receive other email, Can you send me the details so that I know what’s wrong for category id?

koolthememaster

You did not entered valid category id before. Nothing was wrong.

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years
I having trouble on using this theme. Page of catalogue: http://www.onlineshoppingchina.cn/index.php/recommend-products.html 1 can not work list by grid or by list. 2 just duplicate list 9 products, I updated 13 prodcuts.
koolthememaster

Hi URL you sent is not working for me. Please send correct one & details to site via email. Thanks!!

  • Bought between 10 and 49 items
  • Has been a member for 3-4 years
  • Italy

Hello, really nice theme! My question is: how do I manually edit the top menu? Is there a backend option or do i have to edit the code?

Thanks, N

koolthememaster

If you want add menu manually yes you may need to edit code.

  • Bought between 10 and 49 items
  • Has been a member for 3-4 years
  • Referred between 1 and 9 users
  • Spain

Hello, can I change from “Full screen layout” to “Box layout”?

Thanks

koolthememaster

Hi, there is setting in MDL theme options. You can set layout from there. Thanks!!

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years

Customer Login isn’t redirected after account login. The page returns back to the login page and doesn’t go to the account dashboard. Please help

koolthememaster

Hi, Theme has been updated for this. Please download updated package from TF. Thanks!!

Default-user

How do I get the updated package? Also, How would I install it or update my site without breaking it?

Default-user

Can you respond to my emails. I need these fixes done asap

Default-user

Where is the updated Package? I do not see anywhere on the page where it says “the updated install package”?

koolthememaster

You can get updated package in download section of your account. The one you getting is updated.

Default-user

Can you specify which files you updated for customer login? not just the app folder, i need to know specifics please

koolthememaster

Hi, For customer login please update files in template > persistent folder. Thanks!!

Default-user

The “return to previous” button is crashing all the time. I need to know which file I need to update from your new package as well as the arrows for next product do not work for the first product in any category. Please help asap

koolthememaster

Please update catalog > product > view.phtml

Default-user

I have updated the view.phtml file. That did not fix anything. The exact same problem. Problem 1: The Return To Previous button crashes constantly. Problem 2: the arrows for previous product and next product do not work and just refresh the same page. How is it a fix if these files are created in OCT. 2013??? Please respond ASAP

koolthememaster

Hi, It has nothing todo with file creation. Files has been update as you see on demo it works fine. Please email us with your site admin & ftp details. So we can look into it. Thanks!!

Default-user

Customer is getting a collapsed checkout page. Only one customer is dealing with this issue. Do I need to update a certain checkout file?

koolthememaster

Hi, Please email us site admin & ftp details. So we can look into it. Thanks!1

  • Bought between 100 and 499 items
  • Exclusive Author
  • Has been a member for 2-3 years

When I click “activate theme” I get a 404 not found error. Please help!

Default-user

Please! :)

koolthememaster

Please download update package for this. We have updated it 2 days back. Email us for further questions. Thanks.

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years
dyndm Purchased

Hello,

I bought the theme le-santana and am having trouble getting enable review on the products please could help me in this matter?

With the default theme magento review the product works normally

I am using magento 1.8

koolthememaster

Hi,

Can you please email us with site admin and ftp detail so we can help you.

Thanks

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years
dyndm Purchased

Hello,

I bought the theme le-santana and am having trouble getting enable review on the products please could help me in this matter?

With the default theme magento review the product works normally

I am using magento 1.8

koolthememaster

Hi,

Can you please email us with site admin and ftp detail so we can help you.

Thanks

koolthememaster

ok Thanks.

  • Bought between 10 and 49 items
  • Has been a member for 3-4 years
  • Referred between 1 and 9 users
  • Spain

Can I edit / delete button “Contact us” in the navigation bar?

Thanks

alexseoagencias

Hello, I have another question …. I do not get to customize “Custom Menu” .... the “Custom Menu” disappeared from navigation menu.

Thanks

koolthememaster

Hi, You can find code for CustomMenu in document. You need to create static block for that. Please email with site admin details. So we can make it for you. Thanks!!

  • Bought between 10 and 49 items
  • Has been a member for 2-3 years

Hi Guys, we´ve got the same issue with the Map not being displayed on contact us page. Obviously it has been solved. Could you tell me what i need to do to fix this issue.

Thanks!

koolthememaster

Hi, Please email us with your admin details. We look into it. It works fine with our demo please check. Thanks!!

Default-user

Hey guys! Sent you an email via http://themeforest.net/user/koolthememaster with backend credentials… still got no reply regarding the contact us issue. please send me feedback. best regards

koolthememaster

HI, We are looking into it right now. Update you once its done. Thanks!!

Default-user

Hey Guys Thanks! It´s working fine now!

koolthememaster

Welcome Luka.

  • Bought between 10 and 49 items
  • Has been a member for 1-2 years
  • United States
lionweb Purchased

Hi, I want to disable the default slider on the home page, and use another slider. 1. How can I disable the slider completely? 2. How can I show the other slider in the same position on the home page? Thank you.

Default-user
lionweb Purchased

OK. I’ve manged to configure it the way I wanted (no text or buttons). However, I’ve one major issue: my website loads very fast, but the banner loads after 5 seconds. I tried “SmartSlider2”, and it loads within 1 second. Is there a way to make it load better (I’m using a fast server)? If not, how can I place “SmartSlider2” in the same position in order to replace the slow loading banner? Thank you

koolthememaster

Use compressed image for your home slider & for placing smartslider please email us using contact form. Thanks!!

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