An introduction to support on Envato Market
- Envato staff look over every item before it can be sold on Envato Market.
- Technical items contain help files to introduce you to the item and its components.
- Authors can choose to support their items but this is optional and may vary.
Author support for this item
The author of this item, webmandesign, will respond to buyers’ questions and provide limited support through their own support system.
Additional information from webmandesign:
- Responding to questions or problems regarding the item and its features
- Fixing bugs and reported issues
- Providing updates to ensure compatibility with new software versions
- Customization and installation services
- Support for third party software and plug-ins
Please read the support terms of service.
Common WordPress Installation Issues
Missing style sheet error when installing the theme
A common issue that can occur with users new to installing WordPress themes is a “Broken theme and/or stylesheets missing” error message being displayed when trying to upload or activate the theme. This error message does not mean that the theme you have purchased is broken, it simply means it has been uploaded incorrectly. Luckily, there is a very easy fix.
Frequently Asked Questions
Where is the theme user manual?
Please find the theme user manual in
documentation/theme-user-manual subfolder inside the package you’ve downloaded from ThemeForest.
Or you can read the online version of the manual.
How the support is provided?
Theme support if provided solely via WebMan Support Forums. Feel free to register and log your issue or leave a thoughts/suggestions. Thank you!
I can’t install the theme: “missing the style.css stylesheet” error
Please follow theme installation instructions in user manual. You can read also Envato official instructions here: http://support.envato.com/index.php?/Knowledgebase/Article/View/269/0/my-wordpress-theme-isnt-working-what-should-i-do
When to contact Envato Support
Authors are experts on their own items, but if you're having trouble using Envato Market you should come straight to Envato Support.