An introduction to support on Envato Market

  • Envato staff look over every item before it can be sold on Envato Market.
  • Technical items contain help files to introduce you to the item and its components.
  • Authors can choose to support their items but this is optional and may vary.

Hands-on support for this item is provided by nagaemas

They will respond to buyers' questions via their own support system.

Go to item support

Common WordPress Installation Issues

Missing style sheet error when installing the theme

A common issue that can occur with users new to installing WordPress themes is a “Broken theme and/or stylesheets missing” error message being displayed when trying to upload or activate the theme. This error message does not mean that the theme you have purchased is broken, it simply means it has been uploaded incorrectly. Luckily, there is a very easy fix.

Frequently Asked Questions

The contact form doesn’t look like the demo, it appears unstyled

Contact Form 7 does not apply the Bootstrap styling directly to the form elements, use the following base code for creating your forms:

<div class="form-group">
    <div class="col-md-6">
        [text* name class:form-control placeholder "Name"]
    </div>
    <div class="col-md-6">
        [email* email class:form-control placeholder "Email"]
    </div>
</div>

<div class="form-group">
    <div class="col-md-6">
        [url url class:form-control placeholder "URL"]
    </div>
    <div class="col-md-6">
        [text* subjec class:form-control placeholder "Subject"]
    </div>
</div>

<div class="form-group">
    <div class="col-md-12">
        [textarea* message x5 class:form-control placeholder "Message"]
    </div>
</div>

<div class="form-group">
    <div class="col-md-12">
        [submit class:btn class:btn-default "Submit"]
    </div>
</div>

My portfolio shortcode only displays blocks with the item title on it, how can I display a thumbnail for each item?

Use the ‘Set Featured Image’ option on each portfolio item. This feature can be found usually at the bottom right side of your post edit screen.

When to contact Envato Support

Authors are experts on their own items, but if you're having trouble using Envato Market you should come straight to Envato Support.

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