An introduction to support on Envato Market
- Envato staff look over every item before it can be sold on Envato Market.
- Technical items contain help files to introduce you to the item and its components.
- Authors can choose to support their items but this is optional and may vary.
Author support for this item
The author of this item, WPAlchemy, will respond to buyers’ questions and provide limited support through their own support system.
Additional information from WPAlchemy:
We will not accept any more support requests through e-mail or Item message forum.
You will be asked to provide your purchase code to validate your account as a customer. Make sure you have this information before you attempt to register. You can get purchase codes for your items from your Downloads page
Support hours are generally Monday – Friday, 10:00am to 5:00pmSupport for my items includes:
- Responding to questions or problems regarding the item and its features
- Fixing bugs and reported issues
- Providing updates to ensure compatibility with new software versions
- Receive feature requests
- Customization and installation services
- Support for third party software and plug-ins
- Support for third party themes
- Issues occurring in versions of Internet Explorer older than version 8
- Customization requests
When to contact Help Team
Authors are experts on their own items, but if you're having trouble using Envato Market you should come straight to Help Team.