An introduction to support on the Marketplaces

  • Envato staff look over every item before it can be sold on the Marketplaces.
  • Technical items contain help files to introduce you to the item and its components.
  • Authors can choose to support their items but this is optional and may vary.

Hands-on support for this item is provided by WPAlchemy

They will respond to buyers' questions via their own support system.

Go to item support

Additional information from WPAlchemy:

We will not accept any more support requests through e-mail or Item message forum.

You will be asked to provide your purchase code to validate your account as a customer. Make sure you have this information before you attempt to register. You can get purchase codes for your items from your Downloads page

Support hours are generally Monday – Friday, 10:00am to 5:00pm

Support for my items includes:
  • Responding to questions or problems regarding the item and its features
  • Fixing bugs and reported issues
  • Providing updates to ensure compatibility with new software versions
  • Receive feature requests
Item support does not include:
  • Customization and installation services
  • Support for third party software and plug-ins
  • Support for third party themes
  • Issues occurring in versions of Internet Explorer older than version 8
  • Customization requests

When to contact Envato Support

Authors are experts on their own items, but if you're having trouble using the Marketplaces you should come straight to Envato Support.

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