360 comments found

tracklab Purchased

Ok i have a few things i would like to share:

1. Will newsletter work with mail chimp this feed burner is confusing? 2. How do i remove the “Find Us on social media” in contacts page? i do not want that there at all.. 3. when adding a text box to display images in the footer, how do i get the heading to display like the others with first word bold and first letter in colour? please see: www.humanitarianhearts.org

webinane

Your changes have been done. Please contact at support@webinane.com for further help because experts are dealing with your ticket and it becomes difficult for us to post one answer here and through email. So we request to please send your tickets and wait for the experts to respond you. Now our shift has just finished we will answer further questions in our next support session. Thanks a lot

Default-user
tracklab Purchased

email sent with questions..

tedmt Purchased

Hello

How do I centre a one man team on the page, when I try to use the columns setting to fill the empty space on the right it squashes the thumbnail?

webinane

Can you tell us an example of the One Man Team page so that we can suggest you the procedure to set the page. Thanks

We emailed you guys regarding this theme demo import and got no response. The theme demo import button does not cause anything to happen in the theme options panel.We’d gladly appreciate any help or responses regarding this theme as soon as possible.

webinane

We are feeling sorry that you lost a client but we have not received any email from your side yet, please send your email to support@webinane.com and cc to sugotech@gmail.com and we will look into your issue on priority basis. Thanks

Default-user

I emailed the address that was given. I really hope this issue gets fixed immediately and we receive a response because we can’t continue working with this issue and losing out on clients. Thank you

Hi guys !

I would like to translate in French some information which are in the footer of every pages (“ADRESS”, “PHONE NO”; “WEB ADRESS” etc..). Do you know where I can make the trranslation in order to have it in French on every page ?

Thanks in advance Maxime

webinane

Yes there is a Language folder given in theme in which .PO and .MO files are given. Read the following article about editing these files http://doc.osclass.org/Translating_and_editing_language_files_(.po_and_.mo) and use the following website to edit these files. https://localise.biz/free/poedit Thanks – let us know if you need further help.

Default-user

Thanks for your quick answer but I did not find the PO and MO files in the lifeline folders. Can you tell me more preciseley where I should find them ?

Thanks in advance

webinane

We are sure this is available in Language folder in Lifeline theme in the latest version, i donot know why you can not see it. Please check again in case you find any problem, you can refer your case to our support staff at support@webinane.com and they will insert this folder in your theme through ftp if it would not be there.

If you want to change directly in the file, please follow the given steps, go to theme folder framework/liberary/widget.php

find class SH_Contact_US extends WP_Widget or in widget.php go to line no 211 and make changes as you like Thanks

BaNeFX Purchased

Posting here because i’ve had no response on email and the forum doesn’t work.

The problem i’m having is users need to be logged in to donate but on the demo site you can donate without registering for the site is there a way to change this so users can donate as guests?

Thanks Carl

webinane

Thanks a lot for asking us for help, we have already answered through email, sorry for a little delay but answering through email always take some time as we receive so many emails daily from our dear clients. Thanks :)

Hello,

I need help with my site… When i add a menu item, say events page… and use the recent events template… It does not just add the menu item, but it adds the entire content of the page to the top… looking terrible… and not functioning correctly. Help please..

http://warriorfamilyministries.org
webinane

We are sorry for this problem, yes it was a bug but we fixed it in the version later than 2.9.3, please update your theme, if you still face the problem than you can contact us at our support email and we will update your site. Thanks :)

is there a help documentation/manual that I can read to help set up my site

webinane

Thanks for purchasing Lifeline, please find the Documentation folder in the folder which you downloaded from Themeforest. For any technical question, you can also request from our experts at support@webinane.com Thanks :) – feeling happy to see you as our client.

Hi, having trouble with footer widgets – the headings show as title case on the widget but full caps when I view. and the header for the “signup for newsletter” cuts off at the top (shame I can’t upload screenshots it would make it easier to explain/show).

Please advise, and the previous comment too!

webinane

There seems to be a CSS conflict, please send your problem, ftp and wp-admin details and we will see the backend settings on your end because this problem is non-existent on our end. Thanks

Like the theme – do you have to use paypal or can you use your own payment portal? Paypal only is a deal breaker for my organizations since we have our own merchant account.

webinane

The donation system works on Paypal only no other option is available to make the payment, thanks for your interest in our product, let us know if you need further help.

Hi webinance can you please answer my queries?

webinane

We have answered all of your queries. Thanks for your patience.

tracklab Purchased

Ok i am in a panic now.. i took your advice to change Donate Us to Donate Now in the code and have a error and the site is not loading at all.. please assist…

email also sent to you..

this is what I’m getting now: Parse error: syntax error, unexpected ’/’ in /home/humanitarian1/public_html/wp-content/themes/lifeline/framework/helpers/shortcodes.php on line 650

webinane

Dear you changes the code as well and missed something that is why it is producing an error. I suggest to refer your case to support@webinane.com and we will respond you within 24 hours. Donot forget to send ftp and wp-admin username and password. Thanks

bnjkhr Purchased

Hi there,

one problem: in Safari, Chrome and Firefox everything is fine. In Internet Explorer I have a huge white space between the header and the content.

How can I fix this?

You can have a look a www.fsg-econ.org

Thank you!

webinane

Can you please send your ftp and wp-admin information at support@webinane.com so that we can check what settings are missing in the backend which are creating problem. Thanks :)

Default-user
bnjkhr Purchased

Done. Thank you! :) And Happy XMAS!

webinane

Thanks for your wishes, and Happy XMAS to you as well. :)

We are interested in your Theme.

1) Do you self-installation of the theme based on our request for design and details?

2) Does is support other languages, including Arabic fonts?

3) The different language version, do they have to be copy/paste of each other?

webinane

We can install the free Demo making your site look exactly like the Demo but you will have to put the data yourself. Secondly Lifeline does support Arabic fonst and please explain the third question. Thanks for your interest in our product.

Default-user

I meant, we are using different languages with different versions of things to be uploaded. Are they going to be directed on the same Wordpress/domain and use same media folder for instance or they are going to be on two different Wordpress folders with two different everything? In another way, can I have two different styles of design for one domain using same media files? Many thanks.

webinane

Yes you can use two styles on one domain, as we informed you earlier that we have given this theme with Page Builder which can easily be used to make any style or combine two styles from the backend. Thanks

NECH-CIEH Purchased

Hello,

I need to update the revolution slider to 4.6.5, as requested by Bluehost, or they will disable the plugin altogether because of hacking potential. Can you give me the file to upgrade?

Thank you,

Nathalie

webinane

The latest version of the theme is already given with the bug free version of the theme, if you have any problem you can request for the link from the support staff at support@webinane.com as we can not place download URL here. Thanks

Hello,

My client purchased the LifeLine theme yesterday (12-18-14). I’ve installed it and I’m trying to activate the license key for WPBakery Visual Composer and it says the key is invalid even though I’m typing it correctly.

I see there’s an update needed for the Visual Composer for WPBakery plugin but I can’t update it because of the license key not working.

I’d appreciate your support and direction with this as soon as possible because it’s a beautiful theme and I’d love to be able to use it.

Thank you.

webinane

Thanks for purchasing our product, Visual Composer is a premium plugin and this plugin is given free to you, we have purchased an Extended License and this license comes with only one key. We can not provide this license key to every client. So please ignore this message by clicking on Cross button on the right corner as far as the update is concerned we will provide the update in our upcoming version or you can send the your request at support@webinane.com and we will provide you the latest version. Thanks a lot :)

mlaloisi Purchased

I found that when using Internet Explorer 11 the projects have no links in widgets like those in the top part of the page http://lifeline.webinane.com/?page_id=697 .What i mean is that if you try that page with IE 11 you will see that there is no ”>” icon once hovered on the image of the project, so there is no link, so you cannot go to the project’s page. With Google Chrome instead, the widget functions correctly. Could you help me with this ?

webinane

Yes sure we can help you with it, please wait while our team look into this issue, then we will let you know about it. Thanks

I dont find the demo content .xml ?? Where is it ??

webinane

The Demo can be installed from Theme Options >> Utility >> Import Demo Data which works with One Click Installer. Thanks a lot :)

vmckenne Purchased

Dear Dear,

I am so perplexed as to why I can’t get your demo content to upload (I know that I am in the correct place trying to use the import demo data, but nothing happens when I click it). I’m using WP 4.1 and have tried in both Chrome and Safari. Then as a backup, I am unable to find your demo data content xml file! What am I missing here webinane?

Default-user
vmckenne Purchased

Dear Dears at Webinane, it finally started working on the demo content one click install. 17th time was a charm. Oh well, at least it’s working now. I will let you dears know if I have any more problems.

webinane

Thanks for the good news at last, will be happy to serve you if you face any problem. Thanks

vmckenne Purchased

LOGO Won’t upload. I’ve wasted a lot of time with this thing today, and I know what I’m doing with this stuff… 198×61 w/ specs, just like on your page here – http://themes.webinane.com/iframe/lifeline-wp.html

This is getting ultra frustrating dears.

webinane

We are sorry to say that we have found one incompatibility of Lifeline with the new version of Wordpress 4.1 for this reason you are unable to upload the image through Theme Options, we are almost done with new update of the theme and we will inform you after some time as it comes online for download. Please accept our apology but this was a silent issue which has just come to the shore and we immediately started to solve it. Thanks :)

webinane

Please follow the given steps to get rid of this small error,

Go to root directory framework/theme_options/fields/upload/field_upload.js

in above file go to line no 30 or find
imgurl = jQuery('img', html).attr('src');
and replace with
 imgurl = jQuery(html).attr('src');

Thanks a lot for your patience.

webinane

Hello

We need your help, we are continuously working on this Demo issue and we want to check the new settings on your server because you are facing the Demo problem, so please send your ftp and wp-admin information at support@webinane.com so that we can test it why you are facing this problem and implement the new changes.

Thanks a lot

Hi if anyone can answer this—the theme description says there is an optional transparent header but in the example, it is not transparent.

webinane

Thanks for your interest in our product, there are 5 header styles given in the backend and among those header styles one is transparent header, you can easily choose that header style from theme options >> General Settings >> Choose Header Styles. Thanks a lot – let us know if you need further help.

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