27 comments found

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years

Hello,

Could you say the exact date of upgrate to 1.6. Could we get update free later if we buy theme now?

TemplateMela

We are working on upgrades of templates in 1.6 , but can not say exact date, we will notify once we will release updated version. Yes Upgrades are lifetime free

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years

Hello, we bought the LifeStyle theme. But confused with enable image zoom on product page. it does not work on mouse over like at demo. could you help?

Default-user

we have found this options aleady, thanks! ;)

TemplateMela

You can enable/disable product image zoom effect from prestashop back office. In Back office > Preferences > Products > In “Product page” area select “Enable JqZoom instead of Thickbox on the product page” option.

Still any question regarding our theme please contact to our technical team at http://www.templatemela.com/support/

Default-user

i can not find Purchase Code to submit ticket form

TemplateMela

Check this link for how to get Purchase code for themeforest , http://templatemela.com/media/themeforest_purchase_code.gif

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years

Hello, we found that sku that not in stock have another presentation. the block height is higher then normal. Please look at screenshot http://awesomescreenshot.com/0232kc94fc . Is it the bug?

TemplateMela

Please contact our support team at https://www.templatemela.com/support/ they can help you to resolve any issue. Thank you for your purchase

  • Bought between 10 and 49 items
  • Has been a member for 2-3 years

The template demo is not working and we need it to some differences that we found vs the downloaded version

TemplateMela

It is working fine here, can you check again ? http://www.templatemela.com/demo/PRS060146/ may be there was server down.

  • Bought between 10 and 49 items
  • Has been a member for 3-4 years

Hello, before I buy this theme I have a question. Does this theme support 5 steps of ordering like the default prestashop theme? If yes, can you please enable it in your demo theme, to see it?

Thank you in advance!

TemplateMela

Yes it working with 5 steps checkout. We can not enable demo as it is default requirement to show clients on demo. But we guarantee its working.

Default-user

Thank you for your answer, but it is important for me to see it due to budget restriction. Can you please send me at least one screenshot with the steps to see it how it looks?

Thank you in advance!

Kind Regards

TemplateMela

Ok, Please submit new ticket with all your details at http://www.templatemela.com/support/ so our technical team will send us screenshot for it.

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years

Hi, how to enable the “Templatemela – CMS Product Page Content Block” in the product right col page? Also how to enable the price filter in the left col of category page?

Thank you in advance!

TemplateMela

It can be enabled using HOOK management in Admin panel. I recommend to contact our support team at https://www.templatemela.com/support/ they can guide you best

Default-user

I have tried to enable it through positioning (hooking) in TemplateMelaCMSContentProduct_page block but it does not appeared in the product page. Can you please suggest an idea to fix this issue? Also how to enable the price filter in the left col of category page?

Default-user

I have create also a ticket in https://www.templatemela.com/support/ but still with no answer

TemplateMela

Provide your ticket id so we can assign for first priority in our ticket system.

Default-user

The ticket id is #JQQ-758-39512

TemplateMela

I have checked the ticket, they forgot to send you product.tpl file to attached , I have set note to them, you will send you file again. We apologize for any inconvenience.

  • Bought between 50 and 99 items
  • Has been a member for 5-6 years
  • Italy

hello, I have problems with the installation of the theme, I Followed the instructions and imported the file PRS060146_Installer with the message alert “the configuration file is corrupted” what should I do?

TemplateMela

Please contact to our technical team with all your details, so our team will perfectly install your theme on your server http://www.templatemela.com/support/

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