When will you be updating the theme to support wordpress 3.9? I am having some problems with the visual editor witch is not working in 3.9.
Please create a ticket on our support site and provide us more information about issues, that related with WordPress 3.9.
I had sent a support request 17156. I am not able to make the website responsive. Even thought i add code in any of the css like style.css, admin-style.css, light-dose.css, override.css, it is not reflecting on the responsive mobile or tablet modes. Can you please let me know where should i add these codes to make it active. Looking forward for your help
We answered your ticket on our support site 4 days ago. Please check it.
I am still getting the same error. I dont see any changes even though i add the required styles into the end of file ‘css/light-dose.css’ and use @media. The code which i have added is still there at the end of the ‘css/light-dose.css’. Looking forward for your help
We closed your ticket on our support site because we didn’t get your answer for 9 days.
We reopened it for you. Please provide us screenshots and more details about this issue. We’ll do our best for solving it.
hello. how can i remove this “S” icon on the top section of each page. Thanks!
<div class="line line-left" />
<div class="line line-right" />
Thank you. Which file can I find it? Thanks!
Please create a ticket on our support site and we’ll provide you detailed information.
Hi, is it possible to take out the dark overlay of the slider or is it opacity? What file should I modify to make the opacity of the image 100%. Right now the default shows a slider that is darkened.
We already answered your ticket with this question on our support site. Please check it.
The template seems fantastic! But I’ve two pre-sales questions, please.
1. Can the text location on the home page be moved from the center? Also, can additional lines be added?
2. Is there a Price List shortcode? I see something similar in the screen shots.
Thank you for feedback. Your opinion is very important for us.
1. We can help you to achieve required with the help of CSS. You can find example with additional lines on slider here .
2. Yes, there is a shortcode for Price List section.
Thanks so much for getting back to me. One additional quick question: Can Tweets be displayed on a page Section?
Additionally, can the image and text rotation on the home sync?
We didn’t test LightDose theme with Twitter feeds. That is why we can’t guarantee you correct work of theme with it.
I really like the theme, but I have a problem. when I make a page with single page, it dont loads the website. and inserted if a homepage I get weird characters.
Appreciate that look and I get the error that tell me how to fix it.
I tried to import the demo, and neither works.
I currently have WP 3.8.4
Fatal error: Out of memory (allocated 33030144) (tried to allocate 32776 bytes) in /homepages/14/d541370078/htdocs/wp-includes/formatting.php on line 1227
I found this error
Please create a ticket on our support site and we’ll help you to solve this issue.
I uploaded the zip file to WP and only the blog page appears. I´ve submitted a ticket yesterday but received no answer. Its really urgent.
The site is www.chicosdiamantes.com
We have answered your ticket 3 day ago, but still didn’t receive your reply.
Please check it on our support site.
Would the header support an animated GIF as opposed to a video or static image?
Yes, it is possible to set up GIF as featured image for slide.
I followed the instructions, and the theme does´t look like the demo. Can you please help me
i made a mistake, wrong theme!
Please create a ticket on our support site and we’ll help you to set up theme like our demo.
I have a pre-sales question. I love the Works section from your demo. Is that functionality built directly in the theme or does it uses an external plugin to achieve it.
This functionality is a part of the theme.
Hello Guys, i have just mentioned it in the html version as well. the home button stopped working on iPhones after a iOS update.
Please create a ticket on our support site and provide us more details about this issue.
Hello, where to find the file dump-display-video.xml? It doesn’t exists in the archive I have downloaded.
We have answered your ticket on our support site. Please check it.
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