80 comments found

  • Bought between 10 and 49 items
  • Has been a member for 3-4 years
mh90 Purchased

Hi Eric,

I have sent you an email regarding a problem with the contact form I experienced just like the user above. Would you be able to offer some urgent help as I need it asap. Thank you!

  • Bought between 1 and 9 items
  • Has been a member for 2-3 years

Love the theme. Does it include a working contact form?

two2twelve

Hi blendhd,

Thanks for the compliment on Limon! To answer your question:

Yes, Limon includes a fully working contact form with validation.

Thanks again,
- Eric

  • Bought between 10 and 49 items
  • Has been a member for 3-4 years
  • United States

I just purchased this template and I was able to successfully upload the theme files and select the theme in Wordpress but I’m not sure how to upload all of the nice content that you have here on this site. The templates I buy usually come with a zip file in addition to the theme zip file so that I can upload that into the database. I prefer to edit a site filled with content that to start from scratch. Can you tell me how to do this? Thanks

  • Bought between 10 and 49 items
  • Has been a member for 5-6 years
devs Purchased

Hi there, I have sent you an email regarding a problem with the template, I just wondered if you had received it?

Many thanks.

  • Bought between 10 and 49 items
  • Has been a member for 5-6 years
devs Purchased

Hi again, just wondered if you had seen my above message or the email that I sent to you?

Thanks again.

  • Bought between 50 and 99 items
  • Has been a member for 4-5 years

Hi Eric,

I sent you an email a while ago and havent heard from you. I was wondering if there is a way to change the excerpt length?

http://www.prosper-insurance.com

Thanks!

Janet

..............................................

NM. I finally found it in theme-shortcodes.php if anyone else has the same request: $posts_block .= ‘

’.t2t_truncate($recent[“post_content”], 220, ”...”).’

’;

  • Bought between 10 and 49 items
  • Has been a member for 3-4 years
3wmedia Purchased

Hi, we have purchased your theme but as other people told you there is a serious compatibility issue with homepage sub menus in IE7 .

It seems that the problems is with a wrong interpretation of z-index.

Are You planning to fix it?

Thanks

two2twelve

Hi 3wmedia,

We are aware of the submenu z-index issue in IE7 . It will definitely be fixed in the next version of Limon.

Thanks!
- Eric

  • Bought between 10 and 49 items
  • Has been a member for 5-6 years
devs Purchased

Eric, I must say I’m very disappointed at your inability to reply to customers messages!

two2twelve

Hello devs,

Apologies for the delay, I’m currently working on an update to Limon and have a small backlog of support requests. I’m catching up now and you should expect a response shortly (if you haven’t received one already)!

Thanks,
- Eric

  • Bought between 10 and 49 items
  • Has been a member for 5-6 years
devs Purchased

Hi Eric, no nothing received yet. Messages sent via email and comments placed on here.

Just a little frustrating that if you are working through a backlog you don’t start with the oldest requests first.

Thanks anyway.

two2twelve

Hello devs,

Just sent a reply to your questions. I’m indeed answering requests chronologically (oldest to newest), however your questions we’re quite detailed.

Thanks

  • Bought between 10 and 49 items
  • Has been a member for 3-4 years
mh90 Purchased

Hi Eric,

I have sent you email and message here more than 3 weeks ago and I haven’t received any reply from you. I would say that even though the template is good, I’m utterly disappointed with the customer support.

I would still appreciate if you could reply to my email regarding the contact form error.

Thanks.

two2twelve

Hi mh90,

Apologies for the lack of follow up on your support inquiry. I’ve just sent a detailed reply with some possible solutions for your contact form issue.

Thanks!
- Eric

  • Bought between 10 and 49 items
  • Has been a member for 3-4 years
Rockerz1 Purchased

Yeah, I’m still waiting too Eric. I hope you can give me answers to my questions. Most of all .. how do I get rid of the “dot” in the html version? It’s been over a month now, but I’m still waiting and hope I will get answers eventually.

  • Bought between 1 and 9 items
  • Has been a member for 4-5 years
matt5050 Purchased

I see that the default for ‘Limon – A Restaurant and Spa Theme’ is the restaurant version. Is there a spa version?

Also, none of the images load by default, is that correct?

  • Bought between 1 and 9 items
  • Has been a member for 5-6 years

I’d love to write a glowing review because the themes look very nice and the potential is amazing but right now, that the themes look pretty doesn’t help me.

I’ve bought both this and the WordPress theme hoping to be able to use the menu pages in the HTML package on the WP site. But, after investing quite a bit of money, time and effort I’m still out of luck.

I posted on the support forums three days ago and have not heard back – not even a ‘we can’t do that’ or ‘we are out of the office’ or ‘that will take more money to customize’ sort of a response. This lack of response is holding up my business and I’m losing money.

Right now, I’m wishing I’d invested in a different product by a different vendor.

  • Bought between 1 and 9 items
  • Has been a member for 5-6 years

I came back to update my post where I indicated dissatisfaction in the response time to a question posted several days ago on the support forum but can’t figure out how to answer it.

I wanted to be fair and let everyone know that I got a response yesterday (12/26). It was very welcome and very professional.

The issue I posted in the support forum has not yet been answered but I am happy that I got a response and that we are working through to reach a solution.

  • Bought between 100 and 499 items
  • Has been a member for 4-5 years
rewindz Purchased

Template good, support – well not that good. Waiting since >3 days for a reply on my support ticket and an email i wrote.

two2twelve

Apologies for the delay rewindz. I’ve just sent a reply to your inquiry. Thanks!

  • Bought between 1 and 9 items
  • Has been a member for 6-7 years
vntnlen Purchased

I’m having issues with the contact form i’ve opened a ticket on your support page, please respond thanks.

two2twelve

Hello vntnlen,

I’ve just followed up with your support question.

Thanks!
- Eric

  • Bought between 1 and 9 items
  • Has been a member for 2-3 years
blendhd Purchased

Hi Eric, I also having issues with contact form, a message is sent through your support page. Any suggestions will be great, thanks.

  • Bought between 1 and 9 items
  • Has been a member for 2-3 years
blendhd Purchased

Can’t receive emails, would you take a look at the settings that I sent you and see if I’m missing any steps?

two2twelve

Hey blendhd,

Thanks so much for purchasing Limon! Support for all of my themes is conducted through the Two2Twelve support desk. Feel free to signup and post your inquiry there. I look forward to helping you out!

Visit the Support Forums

Thanks again!
- Eric

  • Bought between 1 and 9 items
  • Has been a member for 2-3 years

Hi Eric, I love the theme, and sent you 3 emails regarding problems with the template. You never reply. I just wondered if you had received them? thanks

two2twelve

Hello sakealbany,

Apologies for the delay in response. I’ve just responded to your requests.

Thanks!
Eric

  • Bought between 1 and 9 items
  • Has been a member for 2-3 years

I didn’t see it all. which e mail address did u sent. but thank you anyway. on the contact page. SEND MESSAGE button won’t work. the error message is “please check all fields and try again”. how can I change the codes and let message send to my mail. I know that many of ur customers have problem with contact form too. thanks alot. that ’s all.

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