27 comments found

  • Elite Author
  • Author had a Free File of the Month
  • Has been a member for 4-5 years
  • Austria
  • Exclusive Author
  • Interviewed on the Envato Notes blog
  • Envato Studio (Microlancer) Beta Tester
+3 more

help.revaxarts.com is live!

As you may know I’m currently working with Ticksy to give support for my items. Recently support requests have increased tremendously and since Ticksy has stopped it’s development I had to find a better solutions for my customers.

From now on all support request for buyers go through this contact form and all most common questions should have been answered already at help.revaxarts.com

I’m going to add new articles in the future so you may want to add the feed to your favorite feed reader or sign up to my newsletter as well

I’ll answer open tickets at Ticksy soon but you should consider to send me a mail to speed thing up

Thanks for understanding

  • Bought between 50 and 99 items
  • Exclusive Author
  • Has been a member for 4-5 years
  • Referred between 10 and 49 users
  • Sweden
Jezper Purchased

How come all files are note present in the template builder directory? Specifically the types directory.

revaxarts

Hi!

All files are outside of the template! They are located in folders like “version01”, “version02”, etc.

Hope that helps!

  • Bought between 1 and 9 items
  • Has been a member for 4-5 years

Hi, Is it possible to embed a video from Vimeo or a personal website? Thank you

revaxarts

HI!

Please read more about video in emails here: http://www.campaignmonitor.com/resources/will-it-work/video/

Thanks!

  • Bought between 1 and 9 items
  • Has been a member for 2-3 years

Hi, I’m not a tech savvy. This plugin seams really hard to use. How do I configure a newsletter template, chose logo, headers, contents pictures, and so? I finally managed to use templatebuilder and download newsletter.html then copy it to includes folder. Now, How do I customize the contents and links? I use MyMail not mailchimp. please help.

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years

Hi, I have a Pre-Purchase Question, Can this be used in Outlook if so, How do i Do it? and Can i get a sample file to test if it imports properly? Hope to get a Quick Reply!

Thanks, Manan Davda

www.rediphone.co.in

  • Bought between 100 and 499 items
  • Has been a member for 6-7 years
jshapan Purchased

Hi … I purchased both the mymail and this template and am having a few template setup and margin issues when it arrives to our subscribers. Before I send it out to my big lists or purchase it for other clients, I must get this issues resolved. I have a ticket in, but have no response back. I do hope you are checking your support tickets.

Thanks so much

  • Australia
  • Bought between 100 and 499 items
  • Has been a member for 3-4 years
  • Referred between 1 and 9 users
now4dw Purchased

Xaver,

I have been a big supporter of yours in the past but your TOTAL lack of support in the past few weeks is outrageous. I have logged three requests because we cannot get Linus to function as stated. We have spent a stupid number of hours trying to get it working.

Why? Because as others here have stated, there is a margin issue with the default template included with MyMail. So I bought Linus and the ‘Template Builder’. What a joke!

Yes, it may very well be a user error. BUT we have studied the available documentation, watched the videos and are STILL banging our heads against the wall.

Well Xaver, the World Cup is now over and you can get back to business… or should I say picking up the pieces of what’s left of your business.

:yawn:

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