35 comments found

help.revaxarts.com is live!

As you may know I’m currently working with Ticksy to give support for my items. Recently support requests have increased tremendously and since Ticksy has stopped it’s development I had to find a better solutions for my customers.

From now on all support request for buyers go through this contact form and all most common questions should have been answered already at help.revaxarts.com

I’m going to add new articles in the future so you may want to add the feed to your favorite feed reader or sign up to my newsletter as well

I’ll answer open tickets at Ticksy soon but you should consider to send me a mail to speed thing up

Thanks for understanding

Jezper Purchased

How come all files are note present in the template builder directory? Specifically the types directory.

revaxarts

Hi!

All files are outside of the template! They are located in folders like “version01”, “version02”, etc.

Hope that helps!

Hi, Is it possible to embed a video from Vimeo or a personal website? Thank you

revaxarts

HI!

Please read more about video in emails here: http://www.campaignmonitor.com/resources/will-it-work/video/

Thanks!

Hi, I’m not a tech savvy. This plugin seams really hard to use. How do I configure a newsletter template, chose logo, headers, contents pictures, and so? I finally managed to use templatebuilder and download newsletter.html then copy it to includes folder. Now, How do I customize the contents and links? I use MyMail not mailchimp. please help.

Hi, I have a Pre-Purchase Question, Can this be used in Outlook if so, How do i Do it? and Can i get a sample file to test if it imports properly? Hope to get a Quick Reply!

Thanks, Manan Davda

www.rediphone.co.in

jshapan Purchased

Hi … I purchased both the mymail and this template and am having a few template setup and margin issues when it arrives to our subscribers. Before I send it out to my big lists or purchase it for other clients, I must get this issues resolved. I have a ticket in, but have no response back. I do hope you are checking your support tickets.

Thanks so much

now4dw Purchased

Xaver,

I have been a big supporter of yours in the past but your TOTAL lack of support in the past few weeks is outrageous. I have logged three requests because we cannot get Linus to function as stated. We have spent a stupid number of hours trying to get it working.

Why? Because as others here have stated, there is a margin issue with the default template included with MyMail. So I bought Linus and the ‘Template Builder’. What a joke!

Yes, it may very well be a user error. BUT we have studied the available documentation, watched the videos and are STILL banging our heads against the wall.

Well Xaver, the World Cup is now over and you can get back to business… or should I say picking up the pieces of what’s left of your business.

:yawn:

Very professional!;

Hi there – I have a client that is interested in this template but is requesting a sample of the HTML to play with before buying. They know they cannot use this to deploy messages but wanted to try it to see if they can modify to work for them and try loading in Delivra. Is this possible? Thank you- Nicole

revaxarts-support

Hi Nicole!

I’m sorry but I’m not allowed to give away free sample of this template

Thanks for understanding!

Is the template builder something that we upload online, and can then modify the template ?

And after modifying the template with the “builder”, can we then export and then import into the MyMail plugin ?

turner2f

Do ALL of your templates come with a “builder” ?

revaxarts-support

Hi!

Yes, all my templates have the template builder included.

Check this out: https://help.revaxarts.com/category/template-builder/
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I need to know if I can export this for Marketo?

If not, can I export the HTML/CSS to create my own theme?

revaxarts-support

Hi!

Sorry I don’t know Marketo but if it supports HTML emails Linus should work just fine!
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You have several email templates, and they all incude the template builder – what are the differences to look for when choosing which to buy? Thanks.

revaxarts-support

HI!

Sorry no, the template builder is for the layout only. You need to alter the HTML/CSS directly

Although I doubt it’s a good idea to add thi “fancy” stuff like rounded corners or drop shadow cause many clients have issues to display this!

Hope that helps!
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Default-user

Thanks. One more question. When I export from your template builder, and then create a campaign in MailChimp, do all of the sections have the edit/duplicate/trash controls?

revaxarts-support

Yes, sure!
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Hi I am seeing issues on responsive here such as image disappearing:

as well as centering issues and text and pictures being cut off:

revaxarts-support

That’s actually intended. These blocks are two different modules, this is why the are not connected.
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HELPDESK | NEWSLETTER | TWITTER

Default-user

ok thanks. you answered my most important question in the other MyMail comment. appreciate the help.

Hi, I just purchased your template and am enjoying getting the hang of the Template Builder. Never used one before.

The area at the top that the logo sits on top of, is it possible at all to give it a background image rather than just a solid #3E4345 colour? I think an image up there with the logo on top would look nice on my newsletter :-)

Thanks for your help.

revaxarts-support

HI!

Background images are not easy possible and requires some altering of the html

Please check this: http://backgrounds.cm/

Hope that helps!
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HELPDESK | NEWSLETTER | TWITTER

Default-user

Many thanks. Will check out the tutorial

Hi.

I thought I was doing really well as my HTML only newsletter looked great in Outlook and the online version looks good also. I then sent the newsletter to a Yahoo and a GMail account to check and it looks really bad. The ‘Read more’ button only shows half the graphic, the separator is approx 8 times thicker than it should be so looks like a large gray box, and the blank separator seems to be the same thickness so there’s large spaces where it’s used.

I checked previous posts and it mentions to use inline css which is what I am doing so have that covered.

Bit disappointing really so can you please recommend a solution to get the newsletter to display correctly in Gmail & Yahoo as many people use these for their email accounts.

Thanks,

Andrew

revaxarts-support

Hi Andrew!

Sorry for the troubles!

How do you send your emails? Normally all ESP do the inline job so you don’t have to care about it.

If you need to inline CSS you can always use this service: http://premailer.dialect.ca/

I’ve tested my templates with Litmus so they should works as expected. I know Gmail and Yahoo requires inline styles to display content correctly

Hope that helps!
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HELPDESK | NEWSLETTER | TWITTER

Default-user

Thanks for the reply.

Using http://premailer.dialect.ca/ did the trick to clear things up for both Yahoo and Gmail when viewing on a desktop. No change though when viewing the same email on a mobile phone as there’s very large spaces / white space between each item as you go down the newsletter page.

I guess so long as I keep the ‘Having problems? view it online’ link then people with mobiles can view that version.

Can you please keep this post in the comments section as it will help out others in the future that are only using the html version and spend hours trying to make it look correct.

Basically html straight from the Template Builder isn’t user friendly at all as is unless your a wizard coder and can adjust it for correct responsive display for multiple email clients. If not you need to use a service like premailer.dialect.ca to clean up the html or use the export to Mailchimp and whatever the other one is.

Cheers.

revaxarts-support

The template builder was designed to get you layout and not to alter the code. Sorry if that wasn’t clear enough

All comments will stay and are searchable so thi may help future users

Thanks!
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HELPDESK | NEWSLETTER | TWITTER

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