An introduction to support on the Marketplaces

  • Envato staff look over every item before it can be sold on the Marketplaces.
  • Technical items contain help files to introduce you to the item and its components.
  • Authors can choose to support their items but this is optional and may vary.

Hands-on support for this item is provided by designova

They will respond to buyers' questions via their own support system.

Go to item support

Additional information from designova:

WE HAVE DEDICATED SUPPORT SYSTEM FOR VERIFIED BUYERS:
http://www.designova.net/support.html

BUYERS PLEASE READ THIS:
If you have any issues or support requests we have developers on the Support System with whom you can discuss it. Even though support is not mandatory on themeforest we are providing 100% support for our verified buyers. Our support team works on 10AM to 6PM – Monday to Friday (excluding local holidays) – we are on GMT +5.30 Kerala. Support requests will get response in 24 to 48 hrs but we are unable to issue a specific response time due to massive load and complex nature of some queries.

Support requests sent via other mediums may not be monitored. If you send queries requesting theme refund / exchange, you may not get a response (contact Envato instead).

WE ARE NOT PROVIDING FREE CUSTOMIZATION
We only provide free support on our themes when there is bugs and issues within the code. But if you send free customization requests or add-on feature requests or code-editing requests, we are NOT providing such free services.

Alternatively you may request for a quote on custom project via email to: project@designova.net We will check it and get back to you depending on the availability of our developers.


GENERAL PRE-SALE QUERIES:
All Pre-sales questions (only) will be answered via ThemeForest comment form for that particular item.

Frequently Asked Questions

Can I use this theme with WordPress?

Nope, this theme is HTML5 not a WordPress theme.

Do I need to have coding experience to setup the parallax?

Not at all. You can simply copy & paste some values and CSS rules on the markup. We have covered detailed steps on PDF user guide (30+ pages) included in the pack. Moreover we are here to assist you always :)

When to contact Envato Support

Authors are experts on their own items, but if you're having trouble using the Marketplaces you should come straight to Envato Support.

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