148 comments found

Bruce1 Purchased

Theme wont install using ftp address?

ait
ait Author

Hi, Please kindly post your support questions on our Support Forum. This will enable our dedicated support team to assist you most efficiently. The Support Forums can be accessed at: http://support.ait-themes.com Thanks

Default-user
Bruce1 Purchased

I did that first

interjoy Purchased

Nice theme, but how can i set text at the right side of the slider ?

ait
ait Author

Hi, Please kindly post your support questions on our Support Forum. This will enable our dedicated support team to assist you most efficiently. The Support Forums can be accessed at: http://support.ait-themes.com Thanks

Hey Ait:

Please confirm that the theme is iOS friendly and adapts correctly to iPad and iPhone screens.

Is there an option to control the slider transitions? I would prefer a simple fade instead of the jittery, vibrating slider.

Thanks,

Jamie

ait
ait Author

Hi Jamie,

We can help you to change slider effect, that’s an easy thing. Unfortunately theme is not responsive, it will not adapt based on screen sizes.

Cheers.

Having a hard time getting the theme to look like the demo. Is it possible to download the content including settings etc? I uploaded the XML file but so far it doesn’t look or behave much like the demo.

ait
ait Author

Hi,

Please kindly post your support questions on our Support Forum. This will enable our dedicated support team to assist you most efficiently. The Support Forums can be accessed at: http://support.ait-themes.com

Our developers will be able to send you a database dump or something. Please ask for that.

Thanks

Caden Purchased

Can you please tell me how to remove the border from the pictures (not icons) in the icon-set area?

Thank you!

Edited to make sure you knew of my gratitude for your great work. Love the theme! Thank you!

ait
ait Author

Thank you for your message, we’re very happy that you like our work ;) Please kindly post your support questions on our Support Forum. This will enable our dedicated support team to assist you most efficiently. The Support Forums can be accessed at: http://support.ait-themes.com

skuggan Purchased

Sure.. you can post questions at their support-site. Just don’t expect to get any help or responses. At least I don’t get any, but then again, I don’t praise a theme that doesn’t work as intended (as advertised).

ait
ait Author

Hi skuggan,

The only issue you have as far as I know by looking at our support forum is that you are not able to switch between Standard and Longpage versions from Themebox on the left hand side.

Please be advised that this is not a bug in our theme. Themebox is for presentation purposes only and it only contains static links to our demo sites. Nothing more. If you wish to have a Longpage version, simply enable sections like slider, presentation, iconset, video or gallery. You can also reorder them if you like. If you want to have standard version, put there just one section. Any section can be added onto any page or subpage. There’s no rocket science behind it.

Three of us were already looking into your question, so please don’t mislead people here by saying that we don’t try to help our customers.

http://support.ait-themes.com/discussion/958/change-to-standard-design
Default-user
skuggan Purchased

I’ve readded info to the “thread” during a week and have received zero responses from you. In what way is that giving support?

You show two very different versions on the page here at themeforest and there is NO documentation on HOW to get it to look like the “standard layout” anywhere.. and the only response I’ve ever gotten was “it works for me”.. that solves my problems I guess.

So, no I do not think I am misleading anyone – I can understand that you, as developers, doesn’t appreciate getting “crap” – but if you can’t handle customers being disappointed when they buy something that isn’t working out – then you shouldn’t be in the game at all.

And now linking to the forum that you, after a week of silence, put in answer in, which didn’t help me anymore than before. I’ve understand that the themebox is demo, no worries.. but there is no documentation that gives me the option to start with “standard layout” in any way.. if you show a layout example it should be possible to actually start at that point as well, or at least a documented example on HOW to get there…

What you perceive as “not rocket science” might not be what your customers think. Not everyone that buys themes are designers or developer. I buy themes to start with because I don’t have the urge to spend hours doing my own themes and since I pay you for a product I expect it to either be “simple” or “well-documented” which you claim it to be – if it was, I wouldn’t have to ask unanswered questions in your supportforum.

I’m having some issues with the grid gallery http://carisahendrix.com/blog/
ait
ait Author

Hi, Please kindly post your support questions on our Support Forum. This will enable our dedicated support team to assist you most efficiently. The Support Forums can be accessed at: http://support.ait-themes.com Thanks

Is the update “v1.2 – 17th of December 2011: Updates for Wordpress v3.3 compatibility” already up or coming today?

ait
ait Author

Update has been already released and approved. Thanks.

shardie Purchased

The theme is NOT WP 3 .3 compatible yet. When will this be ready?

ait
ait Author

From my experience it’ll be permission issue or issue with filesize upload limit.

Please post your support questions to our support forum, guys will be able to help you. Thanks.

shardie
shardie Purchased

I dont think its permissions at all – im running the site on a local machine using MAMP , all my other sites (over 50) run perfect on the same system. Im using the latest version of PHP as well and Apache. Tried all browsers as well. I also changed permissions but nothing. If i add any other theme then they work fine… its only LongPage theme that shows WHITE

shardie
shardie Purchased

Im sorry, ive spent 3 hours on trying to get this theme to even activate – reinstalled on Wordpress 3.2 as well, changed permissions, changed Apache / MySQL user, changed ports, redownloaded the theme, but it just wont work – it actually crashes Wordpress – and Im really not impressed – if i could get my money back i would opt for that – Sorry but i cannot have hassles like this – just a waste of time.

It is the worst topics I hate are long. It does not work! Sorry just bad.

It is easy to get upset. Does your not the functions before you sold the topics? There can be no graphics used in the Presentasions. This is not the only one we had to reprogram some of that is just bad!

I want my money back!

ait
ait Author

Hi, Please kindly post your support questions on our Support Forum. This will enable our dedicated support team to assist you most efficiently. The Support Forums can be accessed at: http://support.ait-themes.com Thanks

shardie Purchased

Why the hell doesn’t the developer answer – I will NEVER buy another theme from AIT – Filesonic here I come. Where is the Wordpress 3.3 support or at least any other support? PATHETIC !!!!!

ait
ait Author

Hi, I’m sorry to hear that. Please note that we don’t work during weekends, we work Monday to Friday only. Please post all your questions to our support forum, our support team will help you resolve your issues. Thanks.

shardie
shardie Purchased

Thanks for replying

shardie Purchased

How do i change to the STANDARD theme and not the LONGPAGE ?

Hi Ait,

Just wanted to know if it is possible to make the presentation slide autoplay ?

thx

ait
ait Author

Hi, Please kindly post your support questions on our Support Forum. This will enable our dedicated support team to assist you most efficiently. The Support Forums can be accessed at: http://support.ait-themes.com Thanks

linuskristensen

I’ve tried to post on your forum but I have a red msg telling me I’m not allowed to post ….. Here is the message I’ve tried to post on your support forum :

Hi,

I have some troubles with Longpage theme. Here is what I get : http://imageshack.us/photo/my-images/197/001wdt.jpg/

- I simply uploaded the theme without modifying anything - I just uploaded bg images and so on - I run php5 locally

For faster issue resolution please provide: URL to your website: local Browser version: Safari (latest) Firefox (latest)

ait
ait Author

Try to add a title to Search widget, tab is otherwise not clickable and cannot be opened/closed.

I’ve also added you into Longpage theme group, feel free to post your questions there. Thanks.

Hi ait,

I’m a bit fed up with registering everywhere :) Why don’t you make support here ?

ait
ait Author

The issue is that support is done by developers and they don’t have access to AIT themeforest account. Thank you for understanding.

Drew12 Purchased

I sent an email twice to the support forums and have heard nothing, so I can’t even register or ask my question. I’m going to say it here.

The sidebar on my page is messed up and the footer is not looking correct. Both are broken. Please help.

ait
ait Author

I can see that your account was created two weeks ago. Please check your junk/spam folder for email with password.

I’ve now recreated your password, you might get a new email now.

Ho long does it take to get my support forum login information be sent to me. Also I bought both templates Creator and Longpage, but can you please send me the link to the XML file so that can populate both template exactly as the demos?.

Thanks in advance!,.

ait
ait Author

I can see that your account was created two weeks ago. Please check your junk/spam folder for email with password.

I’ve now recreated your password, you might get a new email now.

Hi! there are just one “page-fullwidth.php”,others missing,I use winAce.

ait
ait Author

Hi, Please kindly post your support questions on our Support Forum. This will enable our dedicated support team to assist you most efficiently. The Support Forums can be accessed at: http://support.ait-themes.com Thanks

abosami Purchased

I want to using this theme from Arabic language ( direction : right)

from right to left

Helloooooooo!!!\\!!

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