146 comments found

Is there a way to turn off the sidebar’s being hidden? I want them to all be opened, not just the first one.

ait
ait Author

Hi, Please kindly post your support questions on our Support Forum. This will enable our dedicated support team to assist you most efficiently. The Support Forums can be accessed at: http://support.ait-themes.com Thanks

Hello The sidebars on my page are messed. What’s wrong?

ait
ait Author

Hi,

Try to set up title for search bar.

Please kindly post your support questions on our Support Forum. This will enable our dedicated support team to assist you most efficiently. The Support Forums can be accessed at: http://support.ait-themes.com Thanks

Default-user

Working:) thank you.

Can I create more than one of each section on the long page, eg two presentation sections or two content sections?

ait
ait Author

Hi, Please kindly post your support questions on our Support Forum. This will enable our dedicated support team to assist you most efficiently. The Support Forums can be accessed at: http://support.ait-themes.com Thanks

kozzmen Purchased

Hi,

I have a question regarding the share option in the lightbox frame: is there any way to add share option /fb, twitter, g+ and vk/ into the picture when is open through lightbox?

Thanks in advance, S

ait
ait Author

Hi, Please kindly post your support questions on our Support Forum. This will enable our dedicated support team to assist you most efficiently. The Support Forums can be accessed at: http://support.ait-themes.com Thanks

gnh3 Purchased

Is it possible to add a video on the slider?

ait
ait Author

Sorry it’s not. You can use video gallery for that. Thanks.

rishel Purchased

Ok, waited long enough, requesting a refund on Themeforest for a defective non supported skin.

You push people to your private website to support your product, which keeps the negative publicity from being visible to Themeforest. Bad form. And do not tell me its because of a holiday, or other issue, I am not alone on this based upon your delayed responses which always have a reason as to why.

You do not reply for days to people that have spent their money on your skin. You don’t have to provide support, I get that, but if the skin does not work with industry standard plugins right out of the box, then that is problematic. Envato may not allow refunds, but my local bank that hosts my business accounts knows me, and will do a charge back that’s for certain.

ait
ait Author

Thanks for your comment. You’ve posted your question on 7th of May. There was a bank holiday on 8th of May that means that no one was working here. I can see that your question was answered this morning:

http://support.ait-themes.com/discussion/1828/longpage-woocommerce-problem-on-main-page-only...

Please understand that you’re purchasing a low priced product, not a 24/7 full service. We don’t even have to provide any support to our items, that’s not how themeforest works.

rishel
rishel Purchased

We already removed the skin and filed for a chargeback, your response is a joke. Of course there is no post there, we removed your defective skin.

I would suggest that NO ONE purchase this skin.

rishel
rishel Purchased

How it works is this… people pay you for a product, and it works. And YOUR ’S cant even handle INDUSTRY STANDARD PLUGINS .

So do not tell me “that’s how it works” with you smug attitude, while taking money from us “silly people”. Try to load WooCommerce on your skin, I dare you, then come here and lie to everyone that it works…

We cant test every single thing before we purchase your skin, but we expect it to at least work with the main plugins, not the obscure ones, but the main ones.

Your lack of caring is a joke, your response is a joke, as long as you get peoples money. I dare you to load the free version of WooCommerce on your broke skin.

gnh3 Purchased

Hi I have a question, everytime I create new post, when I view the posts, the layout of the site messes up near the bottom. like the sidebar at the bottom streches out and the background of the footer changes. How do I change this?

ait
ait Author

Hi, Please kindly post your support questions on our Support Forum. This will enable our dedicated support team to assist you most efficiently. The Support Forums can be accessed at: http://support.ait-themes.com Thanks

psboyce Purchased

video is not playing at all in LongPAge …. i have tried putting Youtube Links in, Vimeo and self hosted….. the page is just blank!! I have reviewed all of the Q&A and formus and do not see where anyone else has had this problem… so i tried to get it to work on a separate host.. still no deal

http://epreneurial.com/
ait
ait Author

Hi, Please kindly post your support questions on our Support Forum. This will enable our dedicated support team to assist you most efficiently. The Support Forums can be accessed at: http://support.ait-themes.com Thanks

Re: Longpage Problem: I purchaed Longpage but I cannot access the AIT help forum at http://support.ait-themes.com/ I CAN log in at the Theme Forrest website. Theme Forrest tells me that I am registered at Theme Forrest as “Testasterosa” but that I purchased Longpage as “Quasimotor.”

Using my password for “Quasimotor” on the AIT support forum, I am not recognized.

Can you write me, please, at george@avekta.com and help me log in to your forum?

Thank you

George A. Avekta Productions Inc

ait
ait Author

Your account is now active, please check your email. Thanks.

Mikeoc Purchased

I have purchased several of your themes in the past and never required any support. However I still have not received a response to my queries regarding Longpage theme sent on 8th of June. It has been four days and i would appreciate some sort of response. If i understood you do not offer proper support for your themes then i could make an informed decision whether to purchase. Now i know this I will not be purchasing anything from AIT themes in the future. Pretty disappointed with the problems with the theme and non response.

ait
ait Author

I found your message now, if you’d post your questions publicly Ivo would get back to you straight away as I’m not logging in so often as he is taking care of the support questions. I’ll forward your message to him now. Sorry for that.

Is this theme compatible with iPad/Iphone?

ait
ait Author

Theme works on mobile devices but it’s not a responsive theme. Thanks.

Drew12 Purchased

I need to know where I can find in file for the following line of code:

.clear { overflow: hidden !important; width: 100% !important; }

So I can remove the follwing line “width: 100% !important;” – it’s messing up the footer and causing issues with the slider.

Need to fix immediately please!! Thanks!!

ait
ait Author

Hi, Please kindly post your support questions on our Support Forum. This will enable our dedicated support team to assist you most efficiently. The Support Forums can be accessed at: http://support.ait-themes.com Thanks

Default-user
Drew12 Purchased

I tried signing in… took my license cert and gave me a login name but then said name already taken and will not let me in. Annoying?

ait
ait Author

I can see that you already have an account on our support forum for themes long page, corporate and universal business. I’ve resent your password, please check your email now. Let me know if you can get in now. Thanks.

Great theme! I want to use the Standard Design vs. the Long Page Design. Will I receive both formats when I purchase it?

Thank you,

Daniel

ait
ait Author

Hi,

Yes, you can set both of those designs. Every page is created by several individual sections that can be arbitrary set or ordered on any page. You can turn on/off the navigation for the sections on the right side of the pages, too.

Thanks :-)

Great! I’m going to buy this theme.

Is there a way to slow down the slider speed? I looked in your forum and couldn’t find an answer.

Also, can I substitute the Ken Burns slide for the one you currently have?

Thanks!

Daniel

ait
ait Author

I sent you the answer into your mailbox. :-)

Thanks

nextpyme Purchased

Hi’

Good job fot this theme , I love it but…... I canĀ“t find the .po or .mo or .pot files inside the theme. How can I translate it?

Thanks a lot.

ait
ait Author

Hi,

we are fixing some issues with .PO .MO files right now. Please wait for next update for this theme.

Thanks

I’m planning to suggest your theme to one of my client. I wonder if this can support say a membership site or add a buddypress or vanilla forum?

ait
ait Author

Thanks for your message. Vanilla forum is not a wordpress plugin, it has to be installed separately. Longpage does not support buddypress.

nextpyme Purchased

Hi Again!!

We are almost finished the customization ot the theme but we have an strange problem.

The thumbnails in the sidebar are 150×150px instead of 63×63px, We havent change anything. Must we?

ait
ait Author

Hi,

Please kindly post your support questions on our Support Forum. This will enable our dedicated support team to assist you most efficiently. The Support Forums can be accessed at: http://support.ait-themes.com

Please use the following link to register to our support forum: http://support.ait-themes.com/entry/register

You support forum account will be generated automatically.

Thanks

Hi the home page content sidebar is not showing up the one with accordion here’s the code http://pastebin.com/sFHhzh3M I already post a discussion on http://support.ait-themes.com but seems no one is replying on my posts.

please reply.

ait
ait Author

Our developer is going through support queries several times a day, please note we work CET timezone. Thanks.

Annjones Purchased

Hello,

I can’t find the HOMEPAGE TEMPLATE . And the logo was way out of bound!

I already posted in your support forum.

Xtantk

ait
ait Author

Thanks for your message, our developer will get back to you shortly.

thx great theme, I’ve been start to download it, impatient to use it. :bigwink:

ait
ait Author

Thanks for that. Don’t forget to register to our support forum if you have any questions.

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