98 comments found

I have submit support ticket # ZKY-677-13866

Kindly have a look and I have provided entire information required by your dev to help me further.

TemplateMela

You will get update very soon via your ticket.

Hello, I submit Ticket ID #NWH-257-69921 The plugin Visual Composer began to work incorrectly, and I can’t update because my key is not suitable, please help us update the plugin.

TemplateMela

Yes, Our technical team will give you update very soon.

Live preview is down, I’m not going to buy this without a full preview,

TemplateMela

Yes, Our theme demo available very soon, Problem with our demo server.

dawpro Purchased

Hi,

I have just purchased your theme.

Criticism: You could have improved your plugin installation process, you have bundled out of date plugins and your premium plugin (Visual composer) requires an update which I cannot access because it’s purchased under your account.

Credit: The theme is very good looking and a great deal of effort has been put in, Well done for that.

My problem: I cannot import demo content Errors: Failed to import shop_order_status cancelled: Invalid taxonomy Failed to import shop_order_status completed: Invalid taxonomy Failed to import shop_order_status failed: Invalid taxonomy Failed to import shop_order_status on-hold: Invalid taxonomy Failed to import shop_order_status pending: Invalid taxonomy Failed to import shop_order_status processing: Invalid taxonomy Failed to import shop_order_status refunded: Invalid taxonomy Failed to import Media “logo5”: Remote server did not respond Failed to import Media “sub-banner1”: Remote server did not respond

I have noticed http://template-demo.org/ is down, maybe this is why I cannot import.

Please advise…

TemplateMela

Our theme demo not working because of server issue, And it will be available very soon. And please contact to our technical team with all your details at https://www.templatemela.com/support/ so they can help you regarding all your theme related issue.

Hey how’s it going? I purchased this theme a while back and the revolution slider was working great till one day it just stopped and disappeared from my plugins. Everytime I try to upload it again I get this message:

Installing the plugin…

Could not create directory. /home1/sagmoder/public_html/wp-content/plugins/revslider/languages

Any idea what could be causing this? My slider is down on my website and its really causing problems.

TemplateMela

Make sure your plugins and revslider directory is writable. You can also create languages directory under it. For more help You need to contact our technical team at https://www.templatemela.com/support/ so they can guide you. Please provide all purchase details. Thank you

Lauwrake Purchased

Hello, I can’t find file demostore.wordpress.XML in the sample data. I did find Lookz.wordpress.xml, but then I got l the error’s whit uploading that part. Now with looz.wordpress.xml uploading, my menu in the store is not right and passes trough to the demo store in staid of my own store. Can you tell me where to find demostore.wordpress.xml? x Laura

TemplateMela

Hello, Lookz.wordpress.xml itself and demo data. Which includes everything to setup like demo. If you need help please contact our support team at https://www.templatemela.com/support/ Thank you

I have punished the theme more the same not work corretly :(

After installing the theme it is not equal to sample.

Following examples:

Home page corret http://cl.ly/image/2a0b2c0f3d2y Home page error http://cl.ly/image/242p3W350u1Z

Domestic Product (Single) I can not remove the sidebar …

if possible send me the file again to import.

appreciate the attention …

TemplateMela

After the perfectly install our theme your store will look same as our demo store, If you are not able to install our theme then contact to our technical team with all your details at https://www.templatemela.com/support/ so they can perfectly install your theme on your server. May be missing some admin setting only.

Hi, im interested in your theme but i have some pre-sale questions:

1.-With this theme im able to use a free plugin to have it in french and english translation? If so, which one..

2.-Woo commerce can work with any delivery company? for the shipments how does it works. Does it have reports of daily sells?

3.-Can i customize with a page builder or some easy feature?

4.-Does accept paypal and any other method of payment? Thanks!

TemplateMela

This is wooCommerce theme and it’s fully support to wooCommerce all default features and modules https://wordpress.org/plugins/woocommerce/ , But sorry we are not provide any ready made translation plugin, you need to convert all your text by your self. But this theme fully support to WPML plugin as well so easily translate any text. Also we have used Visual Composer: Page Builder plugin with this theme http://codecanyon.net/item/visual-composer-page-builder-for-wordpress/242431 , Still any question regarding our theme please feel free to contact our technical team at https://www.templatemela.com/support/ so they can guide you.

TodorMK Purchased

Hi there,

I just purchased the theme and I have a few questions.

1. When I click on the search icon a search field opens, then when I click in the search field the field disappears. Can this be fixed?

2. I can’t make the picture (product) fields bigger in the “SHOP” page. They are not as per your demo version and I can’t change the size. How can I change the size of these fields? It seems I’m having the same problem as in the jeffogranetto’s comment above.

3. The newsletter subscription module is not as per your demo version. In my purchased version it’s placed at the bottom of the footer. Can I somehow change this like it’s in your demo version.

Thanks

P.S. I’m talking about the “furniture store” version.

TemplateMela

Yes, After the perfectly install our theme your store will look same as our demo store, Please contact to our technical team with all your details https://www.templatemela.com/support/ so they can perfectly install Furniture store theme. Also they can check all your theme related issue.

Hello,

I’ve submitted several tickets today with only one reply.

ZEP-336-70332,

SWS-226-98724,

XGY-369-18435,

GYO-668-18293,

JBV-583-90571,

ZZF-629-61401,

JBV-583-90571

This theme does seem a little buggy – any advice would be appreciated.

Thank you

TemplateMela

OK, You will get update very soon via your ticket #XGY-369-18435.

Default-user

Thx

TemplateMela

You are welcome.

O tema não veio com o arquivo demostrativo do revolution slider, e a página de busca não funciona: http://template-demo.org/woo/WCM01/WCM010007/WP4/?s=Malesu

TemplateMela

Search page working fine now http://template-demo.org/woo/WCM01/WCM010007/WP4/?s=Malesu Please contact to our technical team with all your details at https://www.templatemela.com/support/ so they can give you update on it.

Hi,

Could you tell me wow does the twitter widget work – what is the ID field?

TemplateMela

Please contact to our technical team with all your details at https://www.templatemela.com/support/ so they can guide you about your technical issue.

Default-user

done – VFJ-993-84572, thanks

TemplateMela

OK fine, We will get update very soon via your ticket.

cps974 Purchased

Hi, is this template boxed layout too? Best regards

TemplateMela

No sorry, But you can customize furniture theme and make box layout.

cps974
cps974 Purchased

it’s ok, thank you for reply :)

TemplateMela

You are welcome.

hi!

we have purchased this theme, and installed it a few weeks ago. our Revolution slider is not up to date in the theme, are there instructions on how to update this?

thank you so much!

TemplateMela

Yes, Please contact to our technical team with all your details a https://www.templatemela.com/support/ so they can send updated plugin.

Default-user

awesome, thank you!

TemplateMela

You are welcome.

I want to a) create a page b) Display portfolio items c) Only display from a single category

I submitted a ticker and the response from your support was “you have to create different pages for different category that you want to display” which isn’t helpful.

I wanted instructions on how to achieve this – can someone please supply these asap I have waited for 1 week now?

ticket is XGY-369-18435

Default-user

I don’t want any of that – You theme has a portfolio function yes? I want to display portfolio for 1 category.

Default-user

Thank you – I have received your reply and all is working as required now.

TemplateMela

OK Fine.

hi!

we would like to remove the search bar from the header. is this something the theme has an option for, or will we need to remove the code for it from a file? if so, what is the best way to do this?

thank you so much!

TemplateMela

Yes, Please contact to our technical team with all your details at https://www.templatemela.com/support/ so they can guide you about your technical query.

ninaco Purchased
Hi, great theme but I have a little problem on front page, products are not in line ( little messed up ) and have a lot of empty space between, in the first section with title “Cvije?e na akciji” http://www.croatiacvjecarna.com/

I appreciate if you would like to help, because my client is a little bit jumpy.

Best Regards.

TemplateMela

Yes, Please contact to our technical team with all your details at https://www.templatemela.com/support/ so they can guide you.

Default-user
ninaco Purchased

They solved the problem very very fast. Thanks a lot for awesome tech support. Keep up the good work, cheers :)

TemplateMela

Thank you.

Jasonong- Purchased

Hi,

Nice theme, a question. how to make the login/logout link appear? appear as in the wording itself, the link is there, but the word is not.

Thanks

TemplateMela

Please contact to our technical team with all your details at https://www.templatemela.com/support/ so they can guide you about all your technical issue.

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