An introduction to support on the Marketplaces

  • Envato staff look over every item before it can be sold on the Marketplaces.
  • Technical items contain help files to introduce you to the item and its components.
  • Authors can choose to support their items but this is optional and may vary.

Hands-on support for this item is provided by adraft

They will respond to buyers' questions via the contact form on their profile.

Go to profile

Additional information from adraft:

I provide support to my items only through the contact form on my profile page. Please don’t ask for the support via the social media, my private website or any other way. Thank you!

Please read the documentation before you contact me. In the most cases, there is an answer to your question.

Item support doesn’t include:
  • Support for third party plugins and software.

When to contact Envato Support

Authors are experts on their own items, but if you're having trouble using the Marketplaces you should come straight to Envato Support.

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