Discussion on Lotus, Flexible Multipurpose & Responsive WP Theme

807 comments found

  • Elite Author
  • Sold between 100 000 and 250 000 dollars
  • Has been a member for 2-3 years
  • Exclusive Author
  • Referred between 200 and 499 users
  • Bought between 50 and 99 items

Hi All,
For anyone with support related question(s), please post them to the theme’s support forum.
For Before Purchase Questions you can post here (in this case no registration required)
Our support staff are there to help you to get your answer as soon as possible.

Why Support Forum?

You can upload images and insert code with code-highlighting.
It is organized and searchable (that makes support easier and faster)

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  • Bought between 10 and 49 items
  • Has been a member for 3-4 years
kkri Purchased

Forum not working? Sometimes I can’t access, some I see only the last two pages. I want to download the solution for archive pages you kindly sent me!!! :(

averta

but, our staff are working on forum and no one reported failure on support forum. might be something about our servers.
please check again and let me know

  • Bought between 10 and 49 items
  • Has been a member for 2-3 years
kikalomy Purchased

hi sorry one more question, how do i add new fields to the contact form, when i click edit on the page i want to add the form, it doesn’t give me field options?? i cant find answer in forum or documentation, many thanks

averta

Hi. you can not modify built-in contact form. but you can use contact form 7 plugin to create your preferred contact form with any number of fields. the theme is fully compatible with this plugin.

Good luck

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years
lajoshg Purchased

I am having a lot of problems starting up. First i want to start with your personal theme and i don’t know how to set that up. I am super lost here

averta

Hi. read the documentation that is available in download package and also take a look in our video tutorial page.
and please post your further questions in our support forum.

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years
ackweb Purchased

Hi averta, It’s a good theme but i woold like to change something. Can i remove “Posts in categorie :” from category page?

Thanks.

averta

you can change the label by translate file or modifying theme files.

Default-user
ackweb Purchased

Thanks. But can you say me where ? In witch file ? Because i searched but did not find it

averta
Can you please repost your question in our support forum?
Our support staff will help you as soon as possible.

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  • Bought between 50 and 99 items
  • Has been a member for 6-7 years

Hi There,

Any way to paginate the portfolio page with wither a page number (1, 2, 3 etc.) or adding a Load More function at the bottom of page?

Thanks.

averta

For now this feature is not available, but maybe availabe in future updates

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years

Hi,

I got a notice on my wordpress dashboard saying: There is a new version of the Lotus theme available. You have version 1.53 installed. Update to version 1.6.

so I downloaded the update from my themeforest account and uploaded it to wordpress – twice – and still I get the notice saying that the theme is not up to date.

here’s my url in case you need it http://english-talent-collective.com/

Also, I’d like to know how to change the names of theme widgets like “products” “staff” etc.

Thanks in advance for your help.

Best,

Anne

averta

Hi
i checked your website, it’s still 1.53.
about changing the labels, you can use translate file to change the labels.

Default-user

Yes, I KNOW I still have 1.53 version of theme installed. That’s the problem. I’ve uploaded the update several times but it doesn’t take. Your help on this matter is appreciated. I’ve been trying to get this fixed for over a weeks now. About changing labels: Could you be more specific. Where can I find the translate file? Once I find it, what do I need to do? Thanks in advance for your help. Anne

Default-user

Look, I’ve just uploaded the new theme file AGAIN and then hit save all in the options and the theme still won’t update.

Default-user

Hi Averta,

It would be great if someone could help out with my update problems…

  • Bought between 10 and 49 items
  • Has been a member for 3-4 years

Hello, I am considering buying this theme and have a few questions:

1. Does smart page builder include “Portfolio” pages? Meaning, can I used smart page builder for portfolio pages as well? Does portfolio pages have a set layout?

2. Is Helvetica included in fonts? What font are you using for header on site?

3. Home page – Can I insert my own images and text and then place “smart page builder” items underneath? Or if I used smart page builder do I have to only stick with that grid?

4. What is the width of the sidebar? 260? Any chance you guys will ad an “ad widget” to the theme?

5.

Thanks!

averta

Hi

1 – yes it’s available on portfolio pages too. about setting layout, yes it does.
2 – system and google fonts are available in typography section. the current font is “open sans”. 3 – you can add your content by both wp editor and smart page builder. the smart page builder output appears under wp editor content.
4 – it’s 240. you can add your ads by built-in text widget.

Good luck

  • Bought between 10 and 49 items
  • Has been a member for 1-2 years
samnor Purchased

Hi

My site is up and running at scalbytennis.co.uk, however on tablets and mobiles the pictures/logo are not showing. Any ideas why not?

Thanks

averta
Can you please repost your question in our support forum?
Our support staff are there to investigate your problem as soon as possible.

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  • Bought between 1 and 9 items
  • Has been a member for 1-2 years
Goalie33 Purchased

I am in need of some help setting up, i would really like to set up something close to what you all have for the demo but i dont know where to begin, i installed theme and dummy data like the video tutorial said to but i want just my own pages and portfolio, is there any assitance for helping here. and how in the world do you add a slider, do i really have to install separate plugins??? made it seem like i could just add a slider and add items right from the wordpress control panel but that doesnt appear to be the case, please provide some more support than just the few videos on the themeforest site. I am a graphic designer not a web designer so i dont understand how a lot of this works yet

averta

Hi. please take a look in documentation too. layer slider and cute slider setting panel in located at the bottom of admin menu area.

Default-user
Goalie33 Purchased

im having problems with my site not being responsive all of a sudden? it will not load on my iphone at all when before it did, i have responsive checked in the lotus control panel. It says “safari cannot open the page because the server cannot be found”.. it works just fine on a regular computer but will not work on phones and i havent done anything drastic that would have caused this.. Please help!

Default-user
Goalie33 Purchased

And What is the slider you all have on the demo home page?

Default-user
Goalie33 Purchased

sorry to ask so many questions but how can i adjust my logo height in the header? This is a great theme by the way im just new to all this

averta
Please repost your question in our support forum
Our support staff will help you as soon as possible.

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  • Brazil
  • Has been a member for 1-2 years
  • Bought between 10 and 49 items

Hi, I’m thinking about buying this theme, but I need to know when you will release the next update?

averta

Hi.
might be on 20th April

brshift
brshift Purchased

Congratulations for your job, I’ve just bought without doubts.

averta

Thanks for your purchase ;)

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years

Hey! I was thinking about purchasing this theme – mostly for blog purpose. Is it possible to make the blog as an old fashion blog with more pictures (full blog post) on the blog/front side – without needing to press “read more” for the full blog post. I hope it makes sense. Thanks in advance. Looking forward to your reply. /Mads

averta

Hi. thanks for choosing our item.
actually there is no specific option for this purpose in option panel, but its possible by doing some modifications in theme files.

Default-user

Thanks for the quick response. Is it possible to write what should be changed in the theme files? As it has to be an old fashion blog – otherwise I will have to choose another theme. I don’t want the readers to press on every post – they should just come after each other scrolling down.. Thanks again!

averta

we can do the modification. if you purchased the theme, please post a ticket on our support forum, our support staff will help u to change that
good luck

Default-user

Thanks again for this. Just before I make the purchase I need to know, if it still would be possible to write comments, like via social buttons (twitter, Facebook)?

  • Bought between 10 and 49 items
  • Has been a member for 1-2 years

Hey, Fantastic theme! I have one issue so far however. My portfolio displays at empty black rectangle instead of images when being viewed on a mobile device. Is there a reason for this? Right now the site appears broken on my mobile smart phone.

averta
Hi.thanks for your interest and purchase ;)
Can you please repost your question in our support forum?
Our support staff are there to help you to get your answer as soon as possible.

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  • Exclusive Author
  • Europe
  • Has been a member for 1-2 years
  • Referred between 1 and 9 users
  • Sold between 100 and 1 000 dollars
  • Bought between 10 and 49 items

Hi, nice work! Is there the possibility of pagination for the portfolio page…like 20 projects on one page. And can i have in the “Masonry Layout” only with the 16:9 preview images, without the high ones?

cheers

averta

Hi. thanks for your kind words;)
unfortunately pagination in not available on portfolio listing page. about the image size, it might be possible if you use images with same aspect ratio, but i’m not completely sure about that.

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years

Hi, I got a notice on my wordpress dashboard saying: There is a new version of the Lotus theme available. You have version 1.53 installed. Update to version 1.6. so I downloaded the update from my themeforest account and uploaded it to wordpress – twice – and still I get the notice saying that the theme is not up to date. here’s my url in case you need it http://english-talent-collective.com/ Also, I’d like to know how to change the names of theme widgets like “products” “staff” etc. Thanks in advance for your help. Best, Anne

averta
Hi. i checked your website. are you sure you are installing the version 1.6? because the current version on your website is 1.53. please re-download the download package and try for installing and let me know.
about changing title labels, i am sure you have not read the documentation or video tutorial page.
It’s very easy, just go for editing home page, scroll down and open smart page builder, click on each element and open element’s setting page, there you can change the title and other element options.
for further questions please post your questions to our support forum.
regards

Support Forums | Create an Account | Find your “Item Purchase Code”

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years

Hi, I got a notice on my wordpress dashboard saying: There is a new version of the Lotus theme available. You have version 1.53 installed. Update to version 1.6. so I downloaded the update from my themeforest account and uploaded it to wordpress – twice – and still I get the notice saying that the theme is not up to date. here’s my url in case you need it http://english-talent-collective.com/ Also, I’d like to know how to change the names of theme widgets like “products” “staff” etc. Thanks in advance for your help. Best, Anne

averta
Hi. i checked your website. are you sure you are installing the version 1.6? because the current version on your website is 1.53. please re-download the download package and try for installing and let me know.
about changing title labels, i am sure you have not read the documentation or video tutorial page.
It’s very easy, just go for editing home page, scroll down and open smart page builder, click on each element and open element’s setting page, there you can change the title and other element options.
for further questions please post your questions to our support forum.
regards

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Default-user

YES – I HAVE read the documentation and YES, I have uploaded the updated version of the theme. That is my problem. It’s NOT OVERWRITING. Also, I know how to change the elements from the setting page – you’re right, that’s really easy. What I need to know is how to change words/names of things from within the theme itself. i.e. instead of “in stock,” space available or instead of “product” workshop, etc. This is getting really frustrating. I’ve posted about these problems several times and always gotten an answer that doesn’t refer to what I’ve written. I’d like to be able to update my website a.s.a.p. Again, your help is appreciated.

averta

Changing the labels is easy. you just need to use translate file to change the labels. you don’t need to change the labels from theme files. for more information about how to use translate file please read here

  • Bought between 10 and 49 items
  • Has been a member for 6-7 years
dee-uk Purchased

Hi, i’ve logged two support questions in you/re forum and not had any answers, the first one was logged 1 day 21 hours ago, you’ve replied to many others since though, can you please read and answer my support questions please.

Cheers.

averta

really?! can you please send us your ticket link? maybe our staff missed your ticket.
apologize that

Default-user
dee-uk Purchased

You’ve found them! thanks for getting back to me – i’ve posted back to you in one of them ;-)

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years

I just received an email saying I needed to contact the author of the template for help with updating the files (which will not over write)- where am I supposed to get this contact info? The name on the theme is AVERTA.

averta

Hi. actually i don’t know what are you talking about. the theme name is averta?

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years

Hi – I keep getting referred to the author of my theme, Lotus… how do I find that person? Thanks.

averta

Hi. now your are talking to author of lotus theme (Mj). how can i help you?

Default-user

I’m just going to cut and paste my old queries then:

I got a notice on my wordpress dashboard saying: There is a new version of the Lotus theme available. You have version 1.53 installed. Update to version 1.6. so I downloaded the update from my themeforest account and uploaded it to wordpress – twice – and still I get the notice saying that the theme is not up to date.  In other words, it won't overwrite the old files.  I use ftp.  Here’s my url in case you need it http://english-talent-collective.com/ Also, I’d like to know how to change the names of theme widgets like “products” to workshops, "in stock" to space available,  etc. Thanks in advance for your help. Best, Anne
averta

already answered here

  • Bought between 10 and 49 items
  • Has been a member for 3-4 years
  • United States

Hello,

Just purchased the Lotus theme, looking forward to diving into it on the “brand showcase” direction. Do you have sample data file for this for import? Also, does the them support any product purchases with any plugins such as woocommerce?

averta

Hi. thanks for your purchase.
All demo contents are available on this post
about third party plugins, unfortunately i have no idea about this topic

Default-user

You’re not understanding what I am saying. I have seen all the demo’s of the demo’s do you have the “sample data xml” for the brand showcase of the lotus theme? Rather than importing a bunch of settings and content we don’t want. Basically we want to replicate the car brand demo site. My second question is whether or not the them has the ability for purchasing products through paypal or another plugin?

averta

I understand that. please register and login to forum. sample data file for all demos (business, personal, showcase, food) are available for download (xml files).
theme has not ability for purchasing products through paypal but there should be lots of plugins for adding this feature out there but we have not test any of them and unfortunately have no suggestion for you.

Default-user

Will try this, thanks.

Default-user

Having troubles importing the demo, I am receiving the following issues:

Failed to import Media “Blog_img_standard” Failed to import Media “AdventuresOfBaronMunchausen” Failed to import Media “Ampersand” Failed to import Media “Fortune_MorningRitual” Failed to import Media “FortuneDigital_Web” Failed to import Media “Liftoff” Failed to import Media “Old-New_Small” Failed to import Media “Stillman_Detail” Failed to import Media “TheThief” Failed to import Media “UrbanUtilities”

averta
please post your question in our support forum
Our support staff are there to investigate your problem as soon as possible.

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Default-user

I already have several times and have yet to receive any support. In addition, I have sent you a direct email with credentials. I am about to just receive a refund a move on to another theme as its been almost a week.

averta

Hi,

Sorry for the delay, We have received your email, please let us check it and we will get back to you soon.

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