Discussion on Lotus, Flexible Multipurpose & Responsive WP Theme

845 comments found

  • Elite Author
  • Sold between 100 000 and 250 000 dollars
  • Has been a member for 3-4 years
  • Exclusive Author
  • Referred between 200 and 499 users
  • Bought between 50 and 99 items

Hi All,
For anyone with support related question(s), please post them to the theme’s support forum.
For Before Purchase Questions you can post here (in this case no registration required)
Our support staff are there to help you to get your answer as soon as possible.

Why Support Forum?

You can upload images and insert code with code-highlighting.
It is organized and searchable (that makes support easier and faster)

Support Forums | Create an Account | Find your “Item Purchase Code”

  • Bought between 10 and 49 items
  • Has been a member for 1-2 years
bubbleind Purchased

Hi all,

I’m looking for the Sidebar Generator tool as explained in the documentation. free plugin?

Thanks

Py

averta

Hi. no its not plugin. a built-in tool that is located in theme option panel.

  • Bought between 10 and 49 items
  • Has been a member for 4-5 years

Hi i have read your message about posting in the support forum but i have posted in the support forum almost 3 days and i have not received a response. it is VERY frustrating when i look on your support forum and i see the newer questions/problems are getting answered. why have you skipped over my topic? i just need help with a BUG on your product. it has not been fixed. id like for you to assign someone to help because this is maddening. here is the link to my support question: http://support.averta.net/envato/support/ticket/permalinks-is-a-problem-for-custom-urls-with-productportfolio-page/

averta

Hi. sorry for delay. seems our staff missed your topic. as you see, we answered that before you post here. check your topic.

Default-user

ok thank you. i have also sent a reply to your message on the topic. please check and i hope we can solve all the problems from there. thank you

  • Bought between 10 and 49 items
  • Has been a member for 4-5 years

Okay, how do i backup my theme settings exactly before installing the updated theme? ive done alot of customization and i dont want to lose it. i want to be able to upload the theme and have it retain all of my customizations and edits. how do i do this? i did not see how to do that in video. is there a way i can commission someone to do it if i cant figure it out?

averta

JUST ASK YOUR SUPPORT RELATED QUESTIONS IN SUPPORT FORUM PLEASE

  • Bought between 100 and 499 items
  • Has been a member for 1-2 years
urpalumbo Purchased

i purchased this item for a client and ended up NOT using it. I decided to repurpose it for another project. I changed the site over to a different url. Everything was/is in the same location. Im having a small issue with the lotus admin panel not taking the updates. Is there an issue im missing because of the change? please advise. Thank you (URGENT)

averta

what was your previous version (on first domain) and what is the version you are using now?

Default-user
urpalumbo Purchased

Same versions, they are the same site. I just switched out the domains in the options.

Default-user
urpalumbo Purchased

“You have version 1.2 installed. Update to version 1.71.” how do i know if i have made any changes that will be effected by the update. please advise.

averta
Please, post a topic at our help forum and insert your page link. Our support staff will investigate your problem.

Support Forums | Create an Account | Find your “Item Purchase Code”

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years
  • Spain

Hi, Only a question: is it possible to have more than 49 products on a page? Thanks a lot. Roxane

averta

Yes, you need to set the limitation to “All”.

Default-user

Oh I’m sorry, of course, was so obvious that I didn’t see it. Thanks!

averta

You are welcome ;)

  • Bought between 50 and 99 items
  • Has been a member for 5-6 years

Hi there,

i have bought lotus and i really like this theme. I have update to new version 1.7

Yesterday i bought a very necessary plugin : http://codecanyon.net/item/skan-responsive-audio-player-with-playlist/4534475

but there is an issue and i cannot make it work. I checked out with the plugin developper and the problem should be coming from the lotus script.

I can give you access to the admin – thank you so much, i am really stuck now Jean

averta
Please, post a topic at our help forum Our support staff will investigate your problem.

Support Forums | Create an Account | Find your “Item Purchase Code”

  • Bought between 100 and 499 items
  • Has been a member for 3-4 years
garydee77 Purchased

hi guys – updated today to 1.7.1 and it still shows (NEW UPDATES) in the back end hours after I’ve updated.. cache cleared also…

Thanks

averta

Its nothing to worry about. might be an issue with our notifier system. we will check that

  • Bought between 100 and 499 items
  • Has been a member for 3-4 years
garydee77 Purchased
hi guys lotus is a great theme – tell me – see the 3 boxes at the foot of this homepage: http://demo.averta.net/themes/lotus/food/

How are they inserted?

I tried just added in IMAGE blocks using the Smart Page Builder – but it doesn’t give that nice image zoom in effect you guys seem to be getting?? Is it a diff method?

Thanks!

averta

Hi. It’s not Image element, it’s page element.

  • Bought between 1 and 9 items
  • Canada
  • Has been a member for 2-3 years
Intiaz Purchased

Hello, I just received an email message to upgrade my version from 1.6 to 1.71 but when I download and install, it reads versions 1.7?

Please advise. Intiaz

averta

Its nothing to worry about. might be an issue with our notifier system. we will check that

  • Bought between 1 and 9 items
  • Canada
  • Has been a member for 2-3 years
Intiaz Purchased

Hello, I just received an email message to upgrade my version from 1.6 to 1.71 but when I download and install, it reads versions 1.7? Please advise. Intiaz

averta

Its nothing to worry about. might be an issue with our notifier system. we will check that

  • Bought between 100 and 499 items
  • Has been a member for 1-2 years
urpalumbo Purchased

is this buddypress 1.7 compatible, how do i set that up?

averta

Hi. no it’s not

  • Bought between 10 and 49 items
  • Has been a member for 4-5 years

hello averta, i am really trying to get this theme to work and the support i have been given thus far is not helping at all. is there a live person or someone i can have actually fix the bugs in your theme on my system? i am still having issues with the permalinks working for the single highlight/details pages in the portfolio and product section. i tried to reinstall and upgrade to 1.7 as per the instructions. But now the menu is gone and the permalinks are not working at all. is there a live person via phone or chat or someone i can have actually fix the bugs in your theme on my system? i need this resolved

averta

Hi,

Please read documentations, we have mentioned that after updating Lotus, you just need to go to the Theme Options and save all settings, and about the menu, go to appearance > menu and select your header menu in theme locations and hit save.

We cannot provide real time supporting for now, but you can create a temporary admin account and send its username and password to us, our support staff will check your site and solve your problem as soon as possible.

Regards

Default-user

what email or where would i send this temporary admin username and password too? i obviously do not want to give out the information publicly and i WILL need your support staff to go on and fix the permalink issues. so please let me know where i can send the temporary admin username and password?

averta

You can send it to envato[AT]averta.net

Default-user

whose name should i use to make it attention to? and should i reference anything like a licensing number or the support topic i posted? and how long does it normally take for you to start fixing the problem with the theme?

Default-user

whose name should i use to make it attention to? and should i reference anything like a licensing number or the support topic i posted? and how long does it normally take for you to start fixing the problem with the theme?

Default-user

Hello i am looking to have my question answered please. “whose name should i use to make it attention to? and should i reference anything like a licensing number or the support topic i posted? and how long does it normally take for you to start fixing the problem with the theme?”

averta

Hi,

Please just send us your website URL and temporary admin user information.

Default-user

I have just sent an email to envato[at]averta.net as instructed. it was sent at 2:41am (pacific standard time/los angeles) from mortgagemonster[at}gmail.com and its title was “Averta, My Permalinks Issue Must be Resolved With my theme. Ima verified buyer” it was obviously sent as you recommended so that your support team can go in and fix the problem with my custom permalinks to make sure all pages especially the portfolio, product, and blog pages and their highlight/product/art pages are working correctly. I have also included my website, login info, and ftp login info if needed. i will await your response once you have solved the bugs with your theme.

averta

We’ve received your mail, we’ll check it and get back to you as soon as possible.

Regards

Default-user

thank you. ive included as much detailed information as possible to assist you in making sure we can resolve this issue. thank you

Default-user

hello Averta Support I am just following up to check the status of the work that was supposed to be underway in fixing the problems outlined in the previous email which was sent Fri, Apr 26, 2013 at 2:41 AM with the title ‘Averta, My Permalinks Issue Must be Resolved With my theme. Ima verified buyer’ about the custom structure permalinks for my website given in the email. Have you began working on it? and when can i expect for this to be resolved? i need this done asap my friends. please help

averta

Hi

we are working on that but still no luck. we need time to debug many files to find the issue we will inform you as soon as we found the fix.

thanks for your patience

Default-user

do you think this can be solved by the end of the weekend? i need this taken care of. please help

averta

Hi. we hope that. might be available on weekend

Default-user

Hello. I am just checking in to see if you have indeed been working on the bugs from your theme on my website for the reasons listed in the email i just sent to your averta support. i was told that there is a chance it will be resolved by the end of this weekend. so I hope everything is on track. please help.

Default-user

I feel like you guys are not working on a solution for my situation. i dont understand why this would take 2 or 3 days when this is a theme that you have created and i have given you all of my information for you to login and have diagnosed the problem for you. are you just not working on it? please help

averta

your problem is not critical and you can use your website by now. we have to-do list and work base on that.
we work on schedules and include the fix in next update.

Default-user

you don’t care what i think? i think you should somewhat care what your customers think my friend. i did not disrespect you, i am simply getting an update on support you promised based upon me purchasing your theme which has alot of bugs. i think you should care. all i was doing was asking for help. this is the type of customer service you offer?

averta

your problem is not critical and you can use your website by now. we have to-do list and work base on that. we work on schedules and include the fix in next update.

Default-user

my problem IS critical and you said you would work on it and i have given you private login information for you to fix it. so now you say i have to wait for the next update? what does that mean, my friend? please do as you promised.

Default-user

hello what did you mean when you say i have to wait for the next update? what does that mean, my friend? please help

averta

Hi. please check your website. we finally figured out you are using bunch of plugins that one of them cause the issue ! and its nothing about the theme !

Default-user

i want to thank you for your time and patience with me my friend. i have checked the site and it appears to be working great now. i again want to apologize if i sounded disrespectful or ungrateful. i just wanted things to work…so again…you are great, i love your theme and i appreciate your professionalism with me.

averta

Hi. thank you so much for your kind words and thanks for your patience too. you are always welcome.

  • Bought between 100 and 499 items
  • Exclusive Author
  • Has been a member for 7-8 years
  • Sold between 100 and 1 000 dollars
  • United States

Presale Question: Does your content composer’s blank module have an HTML editor similar to Visual Composer and Ether Content Builder? This function is extremely valuable to my clients who don’t know how to code.

Thank you

averta

Hi,

Yes of course, It has HTML editor in column element.

designpoint

Wonderful. Its been difficult to find themes with this function. I’ve bookmarked for purchase.

averta

you are welcome

  • Bought between 10 and 49 items
  • Exclusive Author
  • Has been a member for 5-6 years
  • Referred between 100 and 199 users
  • Sold between 100 and 1 000 dollars

Why does your description say 5 sliders included but it does not include all 5. Needing to buy some of them does not mean they are included, this is very misleading.

averta

Hi,

We’ve embedded Layer Slider, Cute Slider, Flex Slider, Nivo Slider into the Lotus and you can find Revolution Slider WP plugin in downloaded package.

Web-Culture

Sorry my mistake, I have many plugins so I did not see layer and cute all the way at the bottom.

In the documentation for the layer slider it also says. Extract the plugin on your machine that you downloaded from CodeCanyon.

This lead me to believe I needed to get it from CodeCanyon which is $15

averta

No, you don’t need to purchase the license, because we purchased the license before and its included in theme.

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years

how to remove part of the social profiles in the subject header

averta

Sorry I can’t see purchased badge in your comment. please ask your question in our support forum.

Support Forums | Create an Account | Find your “Item Purchase Code”

  • Bought between 1 and 9 items
  • Has been a member for 2-3 years

Hello, why [axiom] Recent Products widget does not show products? div class=”widget-inner” is empty.

averta

Hi,

I can’t see purchased badge in your comment. Please ask your question in our support forum.

Support Forums | Create an Account | Find your “Item Purchase Code”

  • Bought between 10 and 49 items
  • Has been a member for 4-5 years
hidjordje Purchased

I wanted to sign in for your support forum but on the Themeforest website can’t find any more ‘licence certificate’ link. Please check it out by yourself (weird) and advice me what to do.

Questions: 1. Is it possible to import layer slider like it’s on your demo website? I’ve imported CodeCanyon demo but there are some things I like on ur website. 2. My website is set on full width. When I set up layer slider in ‘real’ size, it appears on website oversized. For example if I put height 450px it appears like 800px high. I can’t find anything in their documentation about that issue. 3. I’ve read in comments that somebody was suggesting ‘captions’ for portfolio items. Please DO consider that in future updates. I am sure many people would like to put description for each item. Your suggestion to use slider description doesn’t work well – it’s huge.

Many thanks, djordje

averta

Please send us a message from our profile page, we will create a user for you.

  • Bought between 1 and 9 items
  • Has been a member for 2-3 years

hello! I purchased this theme with the One user licence, and wanted to update the theme as per the Wordpress prompt. However the download link has disappeared from my downloads page? Must I purchase another license to update the theme?

averta

Sorry, I can’t see purchased badge in your comment.

  • Bought between 10 and 49 items
  • Has been a member for 3-4 years
  • Spain

Hi there! a presale question, in your smart page builder is it possible to add content using third party pluggins (with the pluggin shortcodes)? I need to use Media Grid pluggin in some pages. Thanks.

averta

hi you can add contents by shortcodes using column element in smart page builder

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