For anyone with support related question(s), please post them to the theme’s support forum.
For Before Purchase Questions you can post here (in this case no registration required)
Our support staff are there to help you to get your answer as soon as possible.
Why Support Forum?
You can upload images and insert code with code-highlighting.
It is organized and searchable (that makes support easier and faster)
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I’m looking for the Sidebar Generator tool as explained in the documentation. free plugin?
Hi. no its not plugin. a built-in tool that is located in theme option panel.
Hi i have read your message about posting in the support forum but i have posted in the support forum almost 3 days and i have not received a response. it is VERY frustrating when i look on your support forum and i see the newer questions/problems are getting answered. why have you skipped over my topic? i just need help with a BUG on your product. it has not been fixed. id like for you to assign someone to help because this is maddening. here is the link to my support question: http://support.averta.net/envato/support/ticket/permalinks-is-a-problem-for-custom-urls-with-productportfolio-page/
Hi. sorry for delay. seems our staff missed your topic. as you see, we answered that before you post here. check your topic.
ok thank you. i have also sent a reply to your message on the topic. please check and i hope we can solve all the problems from there. thank you
Okay, how do i backup my theme settings exactly before installing the updated theme? ive done alot of customization and i dont want to lose it. i want to be able to upload the theme and have it retain all of my customizations and edits. how do i do this? i did not see how to do that in video. is there a way i can commission someone to do it if i cant figure it out?
JUST ASK YOUR SUPPORT RELATED QUESTIONS IN SUPPORT FORUM PLEASE
i purchased this item for a client and ended up NOT using it. I decided to repurpose it for another project. I changed the site over to a different url. Everything was/is in the same location. Im having a small issue with the lotus admin panel not taking the updates. Is there an issue im missing because of the change? please advise. Thank you (URGENT)
what was your previous version (on first domain) and what is the version you are using now?
Same versions, they are the same site. I just switched out the domains in the options.
“You have version 1.2 installed. Update to version 1.71.” how do i know if i have made any changes that will be effected by the update. please advise.
Only a question: is it possible to have more than 49 products on a page?
Thanks a lot.
Yes, you need to set the limitation to “All”.
Oh I’m sorry, of course, was so obvious that I didn’t see it. Thanks!
You are welcome
i have bought lotus and i really like this theme. I have update to new version 1.7
Yesterday i bought a very necessary plugin : http://codecanyon.net/item/skan-responsive-audio-player-with-playlist/4534475
but there is an issue and i cannot make it work.
I checked out with the plugin developper and the problem should be coming from the lotus script.
I can give you access to the admin –
thank you so much, i am really stuck now
hi guys – updated today to 1.7.1 and it still shows (NEW UPDATES) in the back end hours after I’ve updated.. cache cleared also…
Its nothing to worry about. might be an issue with our notifier system. we will check that
How are they inserted?
I tried just added in IMAGE blocks using the Smart Page Builder – but it doesn’t give that nice image zoom in effect you guys seem to be getting?? Is it a diff method?
Hi. It’s not Image element, it’s page element.
I just received an email message to upgrade my version from 1.6 to 1.71 but when I download and install, it reads versions 1.7?
Hello, I just received an email message to upgrade my version from 1.6 to 1.71 but when I download and install, it reads versions 1.7?
Please advise. Intiaz
is this buddypress 1.7 compatible, how do i set that up?
Hi. no it’s not
hello averta, i am really trying to get this theme to work and the support i have been given thus far is not helping at all. is there a live person or someone i can have actually fix the bugs in your theme on my system? i am still having issues with the permalinks working for the single highlight/details pages in the portfolio and product section. i tried to reinstall and upgrade to 1.7 as per the instructions. But now the menu is gone and the permalinks are not working at all. is there a live person via phone or chat or someone i can have actually fix the bugs in your theme on my system? i need this resolved
Please read documentations, we have mentioned that after updating Lotus, you just need to go to the Theme Options and save all settings, and about the menu, go to appearance > menu and select your header menu in theme locations and hit save.
We cannot provide real time supporting for now, but you can create a temporary admin account and send its username and password to us, our support staff will check your site and solve your problem as soon as possible.
what email or where would i send this temporary admin username and password too? i obviously do not want to give out the information publicly and i WILL need your support staff to go on and fix the permalink issues. so please let me know where i can send the temporary admin username and password?
You can send it to envato[AT]averta.net
whose name should i use to make it attention to? and should i reference anything like a licensing number or the support topic i posted? and how long does it normally take for you to start fixing the problem with the theme?
Hello i am looking to have my question answered please. “whose name should i use to make it attention to? and should i reference anything like a licensing number or the support topic i posted? and how long does it normally take for you to start fixing the problem with the theme?”
Please just send us your website URL and temporary admin user information.
I have just sent an email to envato[at]averta.net as instructed. it was sent at 2:41am (pacific standard time/los angeles) from mortgagemonster[at}gmail.com and its title was “Averta, My Permalinks Issue Must be Resolved With my theme. Ima verified buyer” it was obviously sent as you recommended so that your support team can go in and fix the problem with my custom permalinks to make sure all pages especially the portfolio, product, and blog pages and their highlight/product/art pages are working correctly. I have also included my website, login info, and ftp login info if needed. i will await your response once you have solved the bugs with your theme.
We’ve received your mail, we’ll check it and get back to you as soon as possible.
thank you. ive included as much detailed information as possible to assist you in making sure we can resolve this issue. thank you
hello Averta Support
I am just following up to check the status of the work that was supposed to be underway in fixing the problems outlined in the previous email which was sent Fri, Apr 26, 2013 at 2:41 AM with the title ‘Averta, My Permalinks Issue Must be Resolved With my theme. Ima verified buyer’ about the custom structure permalinks for my website given in the email. Have you began working on it? and when can i expect for this to be resolved? i need this done asap my friends. please help
we are working on that but still no luck. we need time to debug many files to find the issue
we will inform you as soon as we found the fix.
thanks for your patience
do you think this can be solved by the end of the weekend? i need this taken care of. please help
Hi. we hope that. might be available on weekend
I am just checking in to see if you have indeed been working on the bugs from your theme on my website for the reasons listed in the email i just sent to your averta support. i was told that there is a chance it will be resolved by the end of this weekend. so I hope everything is on track. please help.
I feel like you guys are not working on a solution for my situation. i dont understand why this would take 2 or 3 days when this is a theme that you have created and i have given you all of my information for you to login and have diagnosed the problem for you. are you just not working on it? please help
your problem is not critical and you can use your website by now. we have to-do list and work base on that.
we work on schedules and include the fix in next update.
you don’t care what i think? i think you should somewhat care what your customers think my friend. i did not disrespect you, i am simply getting an update on support you promised based upon me purchasing your theme which has alot of bugs. i think you should care. all i was doing was asking for help. this is the type of customer service you offer?
my problem IS critical and you said you would work on it and i have given you private login information for you to fix it. so now you say i have to wait for the next update? what does that mean, my friend? please do as you promised.
hello what did you mean when you say i have to wait for the next update? what does that mean, my friend? please help
Hi. please check your website. we finally figured out you are using bunch of plugins that one of them cause the issue ! and its nothing about the theme !
i want to thank you for your time and patience with me my friend. i have checked the site and it appears to be working great now. i again want to apologize if i sounded disrespectful or ungrateful. i just wanted things to work…so again…you are great, i love your theme and i appreciate your professionalism with me.
Hi. thank you so much for your kind words and thanks for your patience too. you are always welcome.
Presale Question: Does your content composer’s blank module have an HTML editor similar to Visual Composer and Ether Content Builder? This function is extremely valuable to my clients who don’t know how to code.
Yes of course, It has HTML editor in column element.
Wonderful. Its been difficult to find themes with this function. I’ve bookmarked for purchase.
you are welcome
Why does your description say 5 sliders included but it does not include all 5. Needing to buy some of them does not mean they are included, this is very misleading.
We’ve embedded Layer Slider, Cute Slider, Flex Slider, Nivo Slider into the Lotus and you can find Revolution Slider WP plugin in downloaded package.
Sorry my mistake, I have many plugins so I did not see layer and cute all the way at the bottom.
In the documentation for the layer slider it also says.
Extract the plugin on your machine that you downloaded from CodeCanyon.
This lead me to believe I needed to get it from CodeCanyon which is $15
No, you don’t need to purchase the license, because we purchased the license before and its included in theme.
how to remove part of the social profiles in the subject header
Sorry I can’t see purchased badge in your comment. please ask your question in our support forum.
why [axiom] Recent Products widget does not show products?
div class=”widget-inner” is empty.
I can’t see purchased badge in your comment. Please ask your question in our support forum.
I wanted to sign in for your support forum but on the Themeforest website can’t find any more ‘licence certificate’ link. Please check it out by yourself (weird) and advice me what to do.
1. Is it possible to import layer slider like it’s on your demo website? I’ve imported CodeCanyon demo but there are some things I like on ur website.
2. My website is set on full width. When I set up layer slider in ‘real’ size, it appears on website oversized. For example if I put height 450px it appears like 800px high. I can’t find anything in their documentation about that issue.
3. I’ve read in comments that somebody was suggesting ‘captions’ for portfolio items. Please DO consider that in future updates. I am sure many people would like to put description for each item. Your suggestion to use slider description doesn’t work well – it’s huge.
Please send us a message from our profile page, we will create a user for you.
hello! I purchased this theme with the One user licence, and wanted to update the theme as per the Wordpress prompt. However the download link has disappeared from my downloads page? Must I purchase another license to update the theme?
Sorry, I can’t see purchased badge in your comment.
Hi there! a presale question, in your smart page builder is it possible to add content using third party pluggins (with the pluggin shortcodes)? I need to use Media Grid pluggin in some pages. Thanks.
you can add contents by shortcodes using column element in smart page builder
Use, by you or one client, in a single end product which end users are not charged for. The total price includes the item price and a buyer fee.
Use, by you or one client, in a single end product which end users can be charged for. The total price includes the item price and a buyer fee.
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