Support for Lotus, Flexible Multipurpose & Responsive WP Theme

An introduction to support on Envato Market

  • Envato staff look over every item before it can be sold on Envato Market.
  • Technical items contain help files to introduce you to the item and its components.
  • Authors can choose to support their items but this is optional and may vary.

Author support for this item

The author of this item, averta, will respond to buyers’ questions and provide limited support through their own support system.

Additional information from averta:

DO YOU NEED SUPPORT? PLEASE Do THE FOLLOWING :


WHY SUPPORT FORUM?
You can upload images and insert code with code-highlighting.
It is organized and searchable (that makes support easier and faster)

Supporting Our Items INCLUDES:

  • Responding to questions or problems regarding our item and its features
  • Fixing bugs and reported issues
  • Providing updates to ensure compatibility with new software versions

Item Support does NOT include:

  • Customization and installation services
  • Support for third party software and plug-ins

IMPORTANT :

We CAN NOT provide support via email. Please ask your support related questions only in our support forum.

Go to item support

Common WordPress Installation Issues

Missing style sheet error when installing the theme

A common issue that can occur with users new to installing WordPress themes is a “Broken theme and/or stylesheets missing” error message being displayed when trying to upload or activate the theme. This error message does not mean that the theme you have purchased is broken, it simply means it has been uploaded incorrectly. Luckily, there is a very easy fix.

Frequently Asked Questions

I have large logo in width. how can i display logo in above row and menu bar on second row?

Just go to Lotus option panel, in General tab, paste the following code in “Custom CSS Code” field. Then save all options. That’s it.


@media only screen and (min-width: 768px) { 
    header#siteheader { text-align: center; }
    header#siteheader > .container { width: 100% !important; }
    header#siteheader #logo { display: block;  }
    header#siteheader #logo .logo_inner { margin: 0 auto; }
    header#siteheader #logo .logo_inner hgroup { display: none; }
    header#siteheader #logo .logo_inner > a { top: 18px; position: relative; display: block; height: 80px; }
    header#siteheader nav { position: relative; width: 100%; float: left; height: 85px; margin-bottom: 35px;
 border-bottom: 1px solid #eee; }
    header#siteheader .sf-menu { float: none; display: inline-block; *display: inline; }
}

How can i turn off the thumbnail zoom/move effect when mouse roll over the thumbnail?

Go to option panel , in General tab, add the following code in “Custom CSS Code” field. Then save all options. That’s it.


.widget-container .imgHolder a:hover img,
.widget-container .imgHolder a:hover img,
.widget-folio.caption-over .imgHolder a:hover img,
.widget-folio.caption-over .imgHolder a:hover img {
      -webkit-transform: none;
      -moz-transform: none;
      -ms-transform: none;
      -o-transform: none;
       transform: none;
}

I can see that i can change header menu colors right from lotus option panel. but is it possible to make main menus transparent?


Yes, It is possible.
Go to option panel , in General tab, add the following code in “Custom CSS Code” field. Then save all options. That’s it.


/* parent menu active color */
.sf-menu > li a:hover,
.sf-menu > li.sfHover,
.sf-menu > li.sfHover > a {
    background-color: transparent;
}

/* parent menu active color */
.sf-menu li.current-menu-ancestor, 
.sf-menu li.current-menu-ancestor > a ,
.sf-menu li.current-menu-parent, 
.sf-menu li.current-menu-parent > a ,
.sf-menu li.current_page_item , 
.sf-menu li.current_page_item > a ,
.sf-menu li.current-menu-item  , 
.sf-menu li.current-menu-item > a {
    color: #3d3d3d !important;
    background-color: transparent !important;
}

Is it possible to make the blog carrousel auto play?


Yes, It is possible.
Go to option panel , in General tab, add the following code in “Custom JS Code” field. Then save all options. That’s it.


;jQuery(window).load(function () {
   jQuery(".widget-blog .motion-wrapper").trigger("configuration", {
       auto: {  play  : true, duration : 1000 , infinite    : true, circular    : true, pauseOnHover: "resume"  }
   });
});

Is it possible to change the color of tab and accordion element?

Yes. Go to option panel , in General tab, add the following code in “Custom CSS Code” field. Then save all options. That’s it.

tab element:
.widget-tabs .tabs > li a {
   background-color:#eeeeee; /* tab background color */
}

.widget-tabs .tabs-content,
 .widget-tabs .tabs > li.active a {
  background-color: #ffffff; /* content background color */
}
accordion element:
.widget-toggle .toggle-header {
   background-color: #eeeeee; /* caption bar background color */
}

.widget-toggle .widget-inner {
   background-color: #ffffff; /* content background color */
}

How can i remove the zoom effect on the portfolio page?

Please go to Lotus option panel, in General tab, add the following code in “Custom CSS Code” field. Then hi “save all options”.

.widget-folio.caption-over .imgHolder a:hover img {
  -webkit-transition: none;
  -moz-transition: none;
  -o-transition: none;
  transition: none;
  -webkit-transform: scale3d(1, 1, 1) translate3d(0, 0, 0) rotate(0.1deg);
  -moz-transform: scale3d(1, 1, 1) translate3d(0, 0, 0) rotate(0.1deg);
  -ms-transform: scale3d(1, 1, 1) translate3d(0, 0, 0) rotate(0.1deg);
  -o-transform: scale3d(1, 1, 1) translate3d(0, 0, 0) rotate(0.1deg);
  transform: scale3d(1, 1, 1) translate3d(0, 0, 0) rotate(0.1deg);
}

Then make sure to clear your browser cache completely, in order to see the changes

How can i remove the “comment form” from pages?

Just go to the Dashboard, click Pages, click Edit for the page you want, scroll down to the section labeled Discussion, and deselect the Allow comments & Allow trackbacks & pingbacks boxes. Then trash any comments attached to the Page.

video tutorial is also available : http://seehowtwo.com/2009/02/hiding-comments-on-individual-posts-or-pages/

When i change blog layout and options, it does not apply my changes, what’s wrong?

If you are using blog page with custom template selected, please DO NOT select blog page as posts page in setting > reading page. Just leave the field blank. Because when you select custom blog page as posts page, WordPress will use default blog listing page (index page) instead and you will lose your custom layout and options.

When to contact Envato Support

Authors are experts on their own items, but if you're having trouble using Envato Market you should come straight to Envato Support.

by
by
by
by
by
by