626 comments found

rdayan Purchased

Hi, i’ve update theme files followed your instructions and i get server error. plz help

Hello. How can I add a ‘id’ or a ‘class’ property to a button?

Thank you.

QODE
QODE Author

Hi,

For this you will have to change our shortcode or add this extra class via some custom js. Could you please submit a ticket to http://qode.ticksy.com/ and our support team can help you with this.

Qode

Is there a way to change the element.style height so the logo size can be bigger?

QODE
QODE Author

Hi,

You can control logo height by changing 1st level menu item line height in Qode > Header and Footer :)

Qode

Default-user

Doh. I found it… thank you for your time.

QODE
QODE Author

Great :) Thanks for the update :)

Great template! – However, the site isn’t working well on Safari for mobile on my Iphone 6. Can you help me out and make sure all the settings are right or that there isn’t some sort of issue with the new update? Thanks!

QODE
QODE Author

Hey,

Thanks a lot:)

We can take a look if you submit ticket to http://qode.ticksy.com/ and include WP admin access :)

Qode

shieatt Purchased

I’m getting a VERY strange error on my site : theloungespa.com

This happens only when viewing the site on and ipad & iphone. On the top left of the page, where the top header bar is, an advertisement pops up!? Even weirder, it’s for Herpes medication?!

I’ve looked far and wide for what may be causing this and I can’t find a thing.

Can anyone help me find what is causing this? I’ve turned off all plugins, searched the code, I can’t find any culprit.

Any help is much apprecited

QODE
QODE Author

Hi,

Could you please submit a ticket to http://qode.ticksy.com/ with a link to your site and temp wp-admin access so our support team can take a look at this issue and see what they can do to help.

Qode

Hello,

Thanks for great theme. Footer does not appear on my website. It seems that it is not loaded. I choose yes in option panel, add widgets in footer widgets fields, searched a long time to fix it (css, php files, etc.), but nothing changes. I’ve last version of theme and wordpress.

Could you help? Thanks in advance.

QODE
QODE Author

Hi,

Regarding issue, we need to see your site in order to inspect a problem and help you, in this way we can only guess.

Regarding Ticksy, could you try with different browser? If that not helps, you can send us a mail on support@qodeinteracive.com with your purchase details and we will help you.

Qode

DickHo

Thanks a lot. I opened a ticket on Ticksy with private access to website.

QODE
QODE Author

Thanks. Our support team will handle it :)

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