I would like to know if it is compatible with pluguins :
Calendarize it! for WordPress
Contact Form 7
NextGEN Gallery by Photocrati
NextGEN Plus by Photocrati
Thanks for interesting in our theme. Answer is negative, we haven’t tested our theme with those plugins and can’t promise they will work flawlessly.
I posted a ticket 2 days ago and haven’t had a response yet. Private Ticket #547076
As far as we can see, you’ve replied to your comment, which pushed your ticket down the list. Our support agents handle tickets by time of arrival, those rules are listed on http://qode.ticksy.com
Anyway, you will be notified when your ticket is answered.
I have a problem with the main slider. We have even used demo XML. It was working ok but since a while the top menu is pushing the slider below and leaves a blank on the top of the slider. Can you please give us support for?
We have another problem with the footer column. When we try to set Footer 1,2,3 and 4 nothing gets published even though we add all content for. Please help…
All the best
Related URL: http://www.esthairtransplant.com
Since this is closely related to your theme setup we advise you to submit a ticket to our support team at http://qode.ticksy.com and include link to page where slider is used.
Hey nbcjack. Did you look at the footer setting and make sure Show footer widget area is checked?
Good thinking, thanks for the help.
Hi, i recently bought your template but it doesn’t run on wordpress 4.3. When will you release an update compatible with this version? Thanks in advance
Just can’t commit on any particular date, hopefully update will be released soon. Also to mention, we haven’t got reports from our users that theme is in conflict with WP 4.3.
a sitelock xss scan has found “Cross site scripting vulnerability found in args:,s ”. Please advise
Thanks for the feedback. We would really appreciate if you can tell us more details on this, which page exactly, more details on error message. Basically anything that could help us understand where the problem is.
I wish I could give you more but this is all I have. https://www.dropbox.com/s/jaewi69oii79v64/Screenshot%202015-10-15%2011.04.21.png?dl=0
WP is constantly being upgraded against those kind of vulnerabilities, make sure to use latest WP, theme and plugins versions on your site.
I definitely always have the latest versions on my site. Sitelock is stating that this is an issue with your theme – that the way the search is performed is a security risk. I’m also concerned that the theme hasn’t been updated since April. That seems like a long time not to address any security issues that have been discovered.
Just to be sure, can you please submit a ticket to our support team at http://qode.ticksy.com and our agents will take closer look on this?
I will submit a ticket, but this is something that effects every license holder. Not only is sitelock seeing that there is a malware vulnerability in your code, your theme is not being updated regularly (as well as the premium plugins that come with your theme). These are very serious issues that have to be addressed.
Please submit ticket so we can inspect the problem. If the problem is with our theme, we will definitely address it. We scheduled update for next week.
I did submit a ticket. Thank you. So happy to hear an update is coming!
Thanks for following up on this.
this is so critically important for every one that owns your theme to understand that I’m going to keep them updated on our conversations that are occurring elsewhere.
Can you revert to default 2015 theme and check XSS issue? Thanks in advance.
no I can’t. sitelock will charge additional money to scan the site again. I have sitelock for several clients and this is the first theme that it’s found issue with
Okay, issue is narrowed down, please continue conversation on ticket with our agent.
I’m glad you found the issue. Will you include this fix in your update that is coming out any day?
Yes of course it will be included.
I just checked and it IS NOT included in the release
It will be in next one.
Hello. I was wondering if the theme includes different menus for multi-language purposes. I want to use ‘Polylang’ plug-in to have the website in Japanese, as well as in English.
Any reports or advises before buying it?
Thank you very mucho indeed.
Yes, you will have an option to use different menus for different languages.
Hi, I use .mo and .po files to translate some text and I would like to put the files in a folder called “languages” in my child-theme (so that I don’t loose them when doing an update). What code do I have to put in my functions.php in order that theme takes these files for the translation?
Best regards Christoph
Please submit a ticket to our support team at http://qode.ticksy.com and our agents will assist you further with this issue.
not updating your theme since April is worse than I thought. You still have us on revslider version 4.3.6. not only are we missing out on new functionality, but revslider included a security fix in version 4.6.91. You are leaving our sites vulnerable to attack.
Sorry for waiting for update. Updates are scheduled for next week.
great news! I hope we’ll see them on a regular basis.
We will do our best to keep the pace.
Is this theme compatible with Wordpress 4.4.1?
Yes of course, you can install Lounge theme on latest WP, 4.4.1.
Hi there Qode!
I was wondering if you could look at my ticket I posted 4 days ago: https://qode.ticksy.com/ticket/644733
Thank you so much for you support,
Just checked this, the ticket has already been answered. Please continue the conversation with our support agents there. Thanks
Hi there QODE!
I request support about 3 days ago and haven’t hear anything yet, ticket #651537. So, I was just checkin’ to see if you could look at it.
Thank you so much,
We are low on resources during weekends, so it may take some time to answer on all tickets. We will answer it asap.
I submitted a support ticket ( Private Ticket #685391) for help installing the slider on my site but I haven’t had a response in 4 days.
Apologies for a bit longer waiting. Just checked it, your ticket has been processed today, check ticksy please.
Will you be updating anytime soon? Rev slider is still on 5.1.3 and its at 5.2.2
Yes, the updates for all our themes are in preparation, and will include the latest version of the included plugins.
Hello, can i hide Top Menu? I want create a separate landing page.thanks
If you want to hide menu just from one page, you can do it with a bit of custom css. If you need help with writing css for this, submit a ticket to https://qode.ticksy.com , and our support team will provide the precise css for your site.
Hi there – just have updated theme / wordpress / plugins. Now the ‘shortcodes’ button is not working. When you click it nothing happens. I checked the file referenced below and its the same so nothing i can change there. Any ideas?
Cheers and thanks! J
“After talking to developers, they said that fix is in includes/qode_shortcodes.js file. They have added ‘id’ at the begining of the file and function for calculating position: http://screencast.com/t/HzrRqUUJZiAy"
Thank you I just forwarded this to our dev team
pre-purchase questions: Your theme is compatible with WP 4.5.x ? And is it usable with Visual Composer?
Thanks for your support.
Lounge theme is compatible with WP 4.5 + versions.
Unfortunately we’ve not tested this page builder plugin with this theme and therefore cannot provide you with much useful input when it comes to plugin compatibility. Thanks for understanding.
Hi . i sent a ticket to you yesterday but no reply .!! “Import slider error”
Thanks. What’s your ticket ID?
Thanks. Just assigned it to our support team.
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