582 comments found

  • Bought between 1 and 9 items
  • Has been a member for 2-3 years
tuija Purchased

Hi,

How could i change the font size of lists (unordered_list style)

Regards, Tuija

QODE

Hi,

You can use custom css:

.list.num ul li, .list.circle ul li, .list.square ul li {
    font-family: 'PT Sans',sans-serif;
    font-size: 13px;
}

Best Regards

Qode Interactive Team

  • Bought between 10 and 49 items
  • Has been a member for 1-2 years

Hi, I have nearly finished my website and I’m very pleased so far. I cannont work out how to add the social media. I have gone to the widgets but there is no social icon widget to add to the header. Please can you tell me where to add my facebook, twitter details etc

QODE

Hi,

You should go to Appearance > Widgets and add social icons shortcode to Header Right widget as we did it here:

https://www.diigo.com/item/image/3wog7/ko2m

Best Regards

Qode Interactive Team

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years

Hey, thanks for a great theme! The one thing I don’t like though is the look of my forms, for instance when I add a sign-up form from Aweber. HUGE text fields, small label-text and, to be honest, ugly-looking buttons which uses the colors of the theme, but they just look strange with their small label texts and colors. How can I change this? I’ve looked around in the css-files, but I haven’t been able to figure it out.

—Marius

QODE

Hi Marius,

Thank you :)

Can you please submit ticket with link to that page to http://qode.ticksy.com so we can review your problem?

Best Regards

Qode Interactive Team

  • Bought between 100 and 499 items
  • Exclusive Author
  • Has been a member for 2-3 years

Is there a way to install the demo content?

QODE

Hi,

Yes. Demo XML files is included with the theme :)

Best Regards

Qode Interactive Team

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years
py1234 Purchased

Hi,

I’m having trouble with the revolution slider. I want the slider to fit the entire screen like the one in your demo. But the slider doesn’t fill up the left side.

Appreciate your help. Thanks

QODE

Hi,

Did you place slider shortcode in “Enter revolution slider shortcode” field in Qode Custom Fields below editor?

Best Regards

Qode Interactive Team

Default-user
py1234 Purchased

Ahhh I’ve just inserted into the content section.

Thanks for the quick reply!!! Excellent support!

QODE

Thanks for the update :) And thank you :)

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years

The contact form isn’t working. Every time I attempt to send a message it states “Email Server Problem”. Any idea what’s going on?

Here’s the site: theskinspot.org/contact

QODE

Hi,

Can you submit ticket to http://qode.ticksy.com/ and include WP admin access so we can inspect the problem?

Best Regards

Qode Interactive Team

Default-user

It has been sent! Thanks.

QODE

Thank you. What’s your ticket ID?

Default-user

96304

Default-user

My ticket number is 96304

QODE

Thank you. Your ticket will get replied shortly.

  • Australia
  • Bought between 10 and 49 items
  • Exclusive Author
  • Has been a member for 1-2 years
RowanD Purchased

When viewing the website on a mobile device (non-responsive), I notice the slider and footer section is partially cut off – can you please show how I can fix this? Thanks!

QODE

Hi,

Can you submit ticket to http://qode.ticksy.com/ and include link to your web site so we can inspect the problem? :)

Best Regards

Qode Interactive Team

RowanD
RowanD Purchased

Done :)

QODE

Thanks :) What’s your ticket ID?

RowanD
RowanD Purchased

Ticket no. 95303

RowanD
RowanD Purchased

95303

QODE

Just replied to you ticket :)

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years
py1234 Purchased

Hi, how do I make the Google Map full screen in the contact page similar to the one you have on your demo site?

Thanks.

Default-user
py1234 Purchased

Also, similarly with the parallax section. I can’t seem to make it full-width

QODE

Hi,

did you configure your contact page as we did it here?

https://www.diigo.com/item/image/3wog7/taq8

Did you make your parallax page use Full Width page template?

Best Regards

Qode Interactive Team

Default-user
py1234 Purchased

Fixed it! Thanks again!!!!

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years

Bonjour,

Ma cliente a choisi ce thème wordpress pour son site internet, nous en sommes satisfaites, cependant je ne trouve pas l’option pour changer la hauteur (height) du header. Je n’ai que le choix de la position du logo dans le panneau de configuration; pouvez-vous m’éclairer ?

Cordialement,

Alexandra

QODE

Hi,

You can change the height of the header by editing 1st level menu item line height in Qode > Header and Footer.

Best Regards

Qode Interactive Team

  • Bought between 100 and 499 items
  • Has been a member for 2-3 years
  • United States
cyrjm Purchased

Just posted a support ticket but figured I’d post here as well. Just updated to WP 3.6.1 and it has broken my menu hover. Heads up for anyone who hasn’t done this update…I’d wait.

QODE

Hi,

what is your ticket id?

Best Regards

Qode Interactive Team

cyrjm
cyrjm Purchased

96272

cyrjm
cyrjm Purchased

96272

QODE

Thank you. I’ve just assigned it to one of our developers :)

  • Bought between 10 and 49 items
  • Has been a member for 3-4 years

Hi

Where can I find the pre installed icons for the home page?

Thanks!

Default-user

also struggling with separators, can you tell me what I’m doing wrong!

[separator color='' thickness='' up='' down='50']
Default-user

Last thing, I’m creating a page with parallax, I’ve created 2×2 columns and the page footer has come to half way up the page. This is the only page this is happening on. Any idea as to why?

I have opened a ticket as well

Thanks in advance.

QODE

Hi,

You should use icons shortcode for icons we used on home page.

Separator you placed here creates 50px bottom margin.

Please give us here your ticket ID and we will review your problem.

Best Regards

Qode Interactive Team

Default-user

Hi It’s ticket 96711 Thank you

QODE

Thank you. Your ticket will get replied shortly.

Default-user

Its been 10 days since I first raised some questions and 6 days since I opened a ticket. I have still not had my issues resolved with the footer. Please can you take a look at ticket 96711!

QODE

Yes. Sorry for waiting, we are putting more resources on support, but it takes time to train new people. I’ve assigned your ticket to other developer and he will handle it soon :)

  • Bought between 1 and 9 items
  • France
  • Has been a member for 1-2 years
Missca Purchased

Hi, Sorry but I could not upload the theme on my wordpress site as it said it misses the style.cdd file… Could you help me with this ? Thanks

QODE

Hi,

You should upload file named lounge.zip found in the zip file you are trying to upload right now.

Best Regards

Qode Interactive Team

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years

Hello! I left a ticket #95015 on the support site for several days but no response. I really like this theme, but i have a couple of questions for authors: 1. Do I have to insert my purchase code anywhere in wordpress (the same question about purchase code of RevolutionSlider, i saw this practice in other themes)?

2. Is it possible to turn on portfolio grid pagination?

3. If i set portfolio style to big or small slider — slider slides by delay, but if i try to use arrow buttons on it, it dosn’t work at all! This effect is only in latest stable Chrome and Firefox. IE — all is correct and in Opera12 (Presto) too. Opera16 (Webkit) fail as Chrome and Firefox. My system is Win 8×64. The link to page what i’m talking about — http://demo.qodeinteractive.com/lounge/portfolio_page/nasa-solar-system-calendar/

4. Featured image in portfolio. Then i select featured image in portfolio item it insert me full size image as in portfolio item body. How can i make thumbnail image (for example square format)? And what size it have to be? I tryed to make some crop of thumbnail in default Wordpress image editor but it still insert the full image.

5. Contact form. In features on themforest you say: “You can set any combination between Google maps, Contact Form and regular content.” How can i do that? I need to get this layout: left block 1/2 — my text blocks, right block 1/2 Google map, bottom block 1/1 Contact form. Is it possible without need to edit the template file?

Sorry for so many questions. Thanks in advance.

QODE

Hi,

Sorry for waiting, we are back to full speed today. I’ve assigned your ticket ID to other developer to reply. He will reply shortly.

1. No

2. Unfortunately not with this theme, we managed to replace the script and implement it on newer themes. For this theme, you can split portfolio by categories and then list each category on separate page

3. Please if you didn’t so far, add this to your ticket and we will review it

4. It shouldn’t insert full image but crop any image you insert there. We can review that if you added WP admin access to your ticket

5. You can choose elements of contact form in Qode > Contact section. There you can set on/off form itself and map and create any combination of those 2 settings.

Best Regards

Qode Interactive Team

lynxwork

Hi guys! Why are you answering the questions so long? I wrote here because in your ticket system i can’t recieve answer for a long time. Please see my ticket ID is #95015

QODE

Hi,

We put more resources on support but it takes time to train them. Your ticket will get replied shortly.

Best Regards

Qode Interactive Team

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years

Hello there.

Just a quick question about the responsiveness of the theme: I’ve created a site with Lounge and it looks great! Thank you for the theme and the good work.

However, in two occasions the site doesnt look properly responsive on a mobile device; two buttons especiially and a table look totally off the mobile device’s screen size.

Is this something I have configured wrong? Or is there a way to make the table especially to appear responsive on the iphone?

You can take a look at eurotaxconsulting.com (TERMINE page to see what I am talking about the non-responsive table).

Thank you very much in advance for looking into this.

R, Konstantinos

QODE

Hi Konstantinos,

Thank you very much.

This is definitely something we want to review and fix. Did you use our shortcode for that?

Best Regards

Qode Interactive Team

Default-user

Hello there. And thanx for getting back to me.

Yes, I used your shortcode for the tables and for the button on the home page (the one underneath the tabs – also non-responsive).

Is there aa quick fix for me to undertake or can you help?

Many many thanks! Konstantinos

QODE

Hi Konstantinos,

Unfortunately, there is no quick fix for that as when html tag is used there is no easy way to re-layout cells into multiple rows. Only way to handle that is to use divs instead of tables, but that’s not quick fix. We will review this problem and try to come up with best solution.

Best Regards

Qode Interactive Team

  • Bought between 1 and 9 items
  • Brazil
  • Has been a member for 2-3 years

Hi dear.

Please, tell me how I put the copyright and “developed by…” both on footer.

If I have more any question I ‘ll ask for u.

Tks a lot.

QODE

Hi,

You should go to Appearance > Widgets and add content to footer widgets as we did it here:

https://www.diigo.com/item/image/3wog7/aoq8

Sure, don’t hesitate to ask us if you have any further questions :)

Best Regards

Qode Interactive Team

  • Bought between 1 and 9 items
  • Brazil
  • Has been a member for 2-3 years

Hi again dear!

How I can change the “separators” ? Four ball icons in middle of home page. I need to create others with same layout and change each one.

For exemple: four_columns [icon icon_type=’black’ icon_position=’top’ icon_number=’17’]

Where I put the image link to replace the icons?

QODE

Hi,

You can replace the icon by replacing icon number :) You can see different icon number if you try to place icon shortcode from shortcode button in editor :)

Best Regards

Qode Interactive Team

sementedesign

Why I can’t create my icons and replace there?

QODE

Well, you can create your own icons and replace our icon you don’t plan to use directly in the icons sprite image. Will that work for you? :)

  • Bought between 100 and 499 items
  • Has been a member for 2-3 years
  • United States
cyrjm Purchased

How can we get the latest version of the Revolution Slider plugin? I’m having some issues with it and ThemePunch is telling me I need the latest version (3.0.99) to fix those issues but your theme package has version 3.0.3.

QODE

Hi,

Please submit ticket to http://qode.ticksy.com/ and give me your ticket id here and I will update it for you until Lounge is officially updated at ThemeForest :)

Best Regards

Qode Interactive Team

cyrjm
cyrjm Purchased

Hey…it’s #99647. Cheers!

QODE

Replied :)

  • Bought between 100 and 499 items
  • Has been a member for 6-7 years

does this support Ver 3.6.1 ?

thanks F

QODE

Yes :) We just didn’t update the profile yet.

  • Bought between 1 and 9 items
  • Germany
  • Has been a member for 1-2 years
jasepo Purchased

Hi,

how can i make my woocommerce addon scale with the responsive designs? currently the shop page does not scale.

http://www.steiners-food.de/wip2/shop

Thank you!

QODE

Hi,

You need to add media type responsive CSS which will resize elements of the shop.

Best Regards

Qode Interactive Team

jasepo
jasepo Purchased

HEy,

how do I do that :)

Thanks!

QODE

Hey :)

You will need to hire someone with CSS experience to do that for you. We would like to help you, but it’s not something we can do quickly and it will probably require couple of hours of work to make it perfect :)

Best Regards

Qode Interactive Team

jasepo
jasepo Purchased

Ah ok, thanks for the response.

Is it then possible to disable a page in the mobile version? So one item in the top menu?

Cheers :P

QODE

Hi,

You can completely disable responsiveness in Qode > Global options.

Best Regards

Qode Interactive Team

jasepo
jasepo Purchased

No no, thats not what I want :) I just want one menu item from the top menu to NOT show in the responsive pages :)

QODE

Hi,

Unfortunately, we don’t have such feature implemented.

Best Regards

Qode Interactive Team

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years

Hi Qode,

I want to change the permalinks from default to ‘postname’. But after changing it to postname, I’m getting 404 page not found for each page.

QODE

Hi,

We can review your problem if you submit ticket to http://qode.ticksy.com and include WP admin access. Please also provide ticket ID here as soon you submit it.

Best Regards

Qode Interactive Team

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