581 comments found

  • Bought between 100 and 499 items
  • Exclusive Author
  • Has been a member for 2-3 years
amiseo Purchased

Hi there, is it possbile to start accordion closed? i updated theme cuz we had a server crash.. now we wanna use the accordions… in which script can i change attitude? :) thanks

QODE

Hey,

Please submit this to http://qode.ticksy.com/ and one of our developers will send you correct line you should edit :)

Qode

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years

Hi there,

quick question: Can I have a multi-language version of my site that I built using Lounge? Basically, I will need to have the option to have the site in three different languages so was wondering what’s the best way to do that within the original language version.

Many thanks! Z

QODE

Hey,

You should use WPML plugin and we will help you to take care of one small fix :)

Qode

  • Bought between 10 and 49 items
  • Has been a member for 2-3 years
zador Purchased

Hi, veri niece theme, but cannot instal requiered revslide plugin. i get error in install. Chmode is 777, others plugins work correctly. What happend? please helpme. thanx, Jozef

Default-user
zador Purchased

is wp 3.8.1 and revlider plugin get error: Module generated unexpected output.

QODE

Please activate main theme, install slider and then activate child theme again :)

Default-user
zador Purchased

ok, thanx now work correctly

QODE

We’re glad that it worked :)

Best Regards

Qode

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years
QODE

Hey,

I am not sure I understand your question. Can you explain it better?

Qode

QODE

Hi,

You need to create Revoluion Slider (you can find its docs in the theme package). Then you need to copy its shortcode to “Enter revolution slider shortcode” field in Qode Custom Fields below page editor.

Qode

  • Bought between 10 and 49 items
  • Has been a member for 1-2 years
  • Singapore
hiakz Purchased

hi, i was wondering if we can add some caption to the images in a portfolio?

Default-user
hiakz Purchased

in single-portfolio_page.php, i can see that images attached to a portfolio are being called via a foreach loop

(img src=”(?php echo stripslashes($portfolio_image[‘portfolioimg’]); ?)” alt=”” /)

i tried adding the following

(img src=”(?php echo stripslashes($portfolio_image[‘portfolioimg’]); ?)” alt=”” /)(br /)(?php echo $portfolio_image[‘caption’]); ?)

but it doesn’t work

please advise how i can make the title or caption or description be shown below each of the images. thanks in advance!

note: i replaced all the <> using () so that the codings will appear in this post

QODE

Hey,

Please submit this request to http://qode.ticksy.com/ and include WP admin access so our support can try to help you :)

Qode

Default-user
hiakz Purchased

have not received a response. can u help to check with your support side? thanks.

Default-user
hiakz Purchased

i have just replied to the response. hope the support team can help to get this resolved soon. thanks!

QODE

Hey,

They are working very hard and they are handling tickets from oldest to newest. They will also get to your ticket :)

Qode

  • Bought between 10 and 49 items
  • Has been a member for 5-6 years
  • Spain

Hello,

We have the same problem than “multi2media in themeforest”

“multi2media PURCHASED

ipad&utf8=%E2%9C%93#comment_5395346”>3 months ago ipad%26utf8%3D%25E2%259C%2593”>Flag Hello, we posted 3 month ago the following question:

We have a problem with the theme in ipad. You can simulate it on your demo site.

1. Use an ipad 2. click on “About us” > “Our team” 3. Try to reach the submenu with “About us” again 4. No submenu

Its only working on not activated level 0 menu. Any suggestions? Thx for your help

You said, you would fix it – any solutions? Thx”

I Think that you responded to this question some days ago in your website, but we still having the problem.

“http://qode.ticksy.com/ticket/176942/search/”

In this link you can find a video that I record with the exact problem

http://immograf.com/clients/gracia/IMG_1586.MOV

Thanks, I hope that you can respond me as soon as possible

Xavi

website: http://immograf.com/clients/gracia

QODE

Hey,

Thanks for the comment. Please submit this problem to http://qode.ticksy.com/ and include WP admin access and our support will help you :0

Qode

Default-user

Hello,

I wrote to you on the support page you indicate me two days ago to explain to you a problem with the responsive version of the template. The ticket number is: # 185352

Could you tell me where can I send you the access to the backoffice? I have to open a new private ticket?

Thanks!

QODE

Hi,

Thanks. Our support will reply.

Yes, please submit private ticket and add details.

Qode

Default-user

Hello,

As you told me, we have send you the acces of our site. The ticket number is # 185352

QODE

Thanks. Our support will handle it.

Default-user

Hello,

Did you find the solution of our problem? We are committed with our client to publish the web today, but we need the solution of the problem of the Ipad visualization.

I hope you can respond me as soon as possible, the navegation with Ipad is impossible and this is a big problem.

Thanks

QODE

Hi,

our support stuff has just replied to your ticket. :)

Best Regards

Qode

Default-user

Thanks for your help, we proved it and it runs perfect!

QODE

Great :) Thanks for the update :)

  • Bought between 10 and 49 items
  • Has been a member for 5-6 years
  • Spain

Hello,

As you told me, we have send you the acces of our site. The ticket number is # 185352

QODE

Thanks. Our support will handle it.

  • Bought between 10 and 49 items
  • Has been a member for 2-3 years
zador Purchased

Hi, i need help with simple link “a href…” i put link in one page to open other page, all in one domain in one theme, but link dont work. please check this:

http://hipnya.com/servicios/

link is this code:

RESERVAR YA

and should by open this page:

http://hipnya.com/servicios-reservas/deja-de-fumar/

but no.

only show location in location bar but page not work. when reload link with F5 or Enter, page work correctly.

what happen?

thank us for any suggestion or solution, Zador

QODE

Hi Zador,

please submit a ticket to http://qode.ticksy.com/ with WP admin access and our support stuff will help you as soon as possible. :)

Best Regards

Qode

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years

As I can update my template without losing lounged css styles that I’ve changed?

QODE

Hey,

If you placed your own CSS in Custom CSS field in Qode options, you will not lose the changes, but if you made changes directly to CSS file, you will lose them if you overwrite the file with new version.

Qode

Default-user

I upload all files to ftp on the folder lounge, but not the version updated? my actually version of lounge theme is 1.0.2 and I can’t upgrade to last one. I used filezilla for upload the files.

QODE

Hi,

We can take a look at your files if you submit ticket to http://qode.ticksy.com/ and include WP admin access.

Qode

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years

Quick question: We need to have our site multi-language but it appears that the WPML plugin does not support lounge theme? Can you please advise if this is the case or not? If it DOES support the lounge theme, what would be the fix to have the site in multiple languages? many thanks.

QODE

Hey,

It will work just fine with one small tweak our support can make :)

Qode

  • Bought between 1 and 9 items
  • Has been a member for 2-3 years

I really like this theme but it has problems with some external plugins that limits the extensibility. Has anyone had any experience getting around this problem?

I would like to list pages on a page based on category or id. I found pagelist but the theme will not render the shortcode in the live/published page. It works fine in preview.

I tried using a raw shortcode wrapper, but the theme would not render the list in the published page.

Anybody seen similar issues?

The developer of the theme was not helpful this far.

QODE

Hi,

What is your ticket ID? I will assign it to senior support stuff to review it.

Qode

Default-user

Thanks for the prompt reply! #191093

QODE

Can you please reply back to ticket? Just posted question there.

QODE

Btw, I am sorry for very poor answer from one of our support staff. I’ve just explained them that this shouldn’t repeat again and that our goal is to try to help whenever we can, no matter if the problem is related to plugin client is trying to use.

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years
Meadon Purchased

Hi Guys,

Is there a limit to how many ‘Accordion’ drop downs you can have on a page? It seems to go horribly wrong when there are more than 4.

Is 4 Accordion tabs the limit?

Thanks,

QODE

Hey,

Please submit ticket to http://qode.ticksy.com/ and include WP admin access so we can take a look and try to help you :)

Qode

  • Bought between 50 and 99 items
  • Exclusive Author
  • Has been a member for 6-7 years
  • United States

Hi Guys, What is the html code you used in the footer widget section section to get the customer counter animation?

Thanks, Mike.

po2lony1

Thanks for a fast reply!

QODE

Hey Mike,

Here you go :)http://screencast.com/t/ilU44Ouxb

Qode

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years

Hi, good theme! I don’t know how to insert a Logo into the Footer. Could you help me? Thanks.

QODE

Hey,

Here is how we added it:

https://www.diigo.com/item/image/3wog7/aoq8

Qode

Default-user

Thanks! A few more questions: how to reduce margin between the end of the text and beginning of the footer…? Second question: I don’t want to show any back button and chose NO in the global options but it still shows. Tks!

QODE

Hey,

Please submit ticket to http://qode.ticksy.com/ and include WP admin access.

Qode

  • Bought between 1 and 9 items
  • Has been a member for 2-3 years

Hi, may I set a Link and an Alt for an icon? How?

Thank you Claudia

QODE

Hey Claudia,

Can you please submit ticket to http://qode.ticksy.com and share the link to the page with icons, so we can understand better your question?

Qode

  • Bought between 100 and 499 items
  • Has been a member for 6-7 years
  • United Kingdom
ADH Purchased

Hi Guys.

My site is lovely and responsive on the desktop, but not on mobile… can you have a look please – http://www.stablewebdesign.co.uk?

Also, will this theme work ok with the latest version of WP?

Thanks.

QODE

Hey,

Please submit ticket to http://qode.ticksy.com/ so our support can take a look at responsive issue.

Please don’t upgrade WP until we state that our theme is compatible with it.

Qode

  • Bought between 10 and 49 items
  • Exclusive Author
  • Has been a member for 1-2 years
  • Power Elite Author
  • Power Elite Author: Sold between 1 000 000 - 1 999 999 dollars
  • Referred between 200 and 499 users

Dear Customers,

please don’t upgrade WordPress to 3.9 until we test the theme with it and until all plugins used with the theme are tested and if needed upgraded to work well with 3.9. We will update theme’s profile when this process is completed (you should check Software Version attribute there).

Qode

  • Bought between 50 and 99 items
  • Has been a member for 1-2 years
36_36 Purchased

PROBLEM;

for an “align” issue, we are having a problem for a long time. I sent the details via message to you.

QODE

Hi,

Please submit ticket to http://qode.ticksy.com/ and our support will reply after Easter.

Qode

  • Bought between 100 and 499 items
  • Germany
  • Has been a member for 3-4 years

Thanks for the new update (v1.2)! ;)

QODE

You are welcome :)

keyhanjun

Just to confirm: No problems so far with WP 3.9 & WPML v3.1.5b2! :)

QODE

Great, thanks for the update :)

  • Bought between 10 and 49 items
  • Has been a member for 3-4 years
  • United Kingdom

when will it work with 3.9?

QODE

Hey,

We posted update on Monday :) Check update log of the theme :)

Qode

Default-user

Ok, yea. I am running 1.2 but there are so many bugs – including gap between top of page content and menu, drop down menus, and fancy jquery functions the theme uses…

QODE

Did you update the theme using FileZilla?

Default-user

Also, custom css doesnt seem to work and many more

Default-user

Yes.

Default-user

Or through Dashboard – cant remember… sorry

Default-user

Still got issues after reuploading through cuteftp with binary mode…

QODE

Please submit ticket to http://qode.ticksy.com so our support can try to help you.

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