605 comments found

Hi, love the theme but I can’t upload dummy content even though I have followed the instructions, please advise

QODE

Hey,

Please submit ticket to http://qode.ticksy.com and include WP admin access so we can inspect the problem for you.

Qode

Hello, in Portfolio Navigation doesn’t show the portfolio button between “previous” and “next”... Where do I turn on?

Thanks

QODE

Hey,

You should edit portfolio item and set it’s Back Link in Qode Custom Fields.

Qode

Default-user

It´s works!!! thank you very much!

QODE

You are welcome :)

Have raised ticket on forum #202343 but still no reply – 24 hours later. How long does response take?

QODE

Hey,

We have lot of tickets came in during Easter, so we are working hard to handle all of them. Just assigned your ticket to support team.

Qode

ADH Purchased

Hi.

I have had a ticket waiting for over a week now (10 days in fact) – ticket no. #198748

Can you please have a look?

Thanks.

QODE

Sure. Just assigned it to our support team. Thanks.

Hello,

I just purchased this theme, but I can’t get any info to show on pages. Originally I was using it with WP 3.9 but now have installed WP 3.8 to see if it works on that (as there were some comments on help site that said there are problems with the 3.9 version) but that doesn’t work either. I have installed it on wamp server locally.

I submitted a help ticket yesterday but have not heard back. I am in a hurry, so please respond as soon as you can as I can’t use this theme currently.

Regards, Frank

QODE

Hi Frank,

Lounge is updated to work well with WP 3.9 :)

What exactly is the error on your end? What’s your ticket ID?

Qode

Default-user

Sorry, here is the ticket no #207354. I have put some new comments in there too.

QODE

Thanks. Just assigned your ticket to support team.

Alcin Purchased

Hello,

I can’t find the way to change the color like the demo.

Could you please help me ?

Regards

QODE

Hey,

You can do that in Qode options, either via main colors or under Header and Footer if you just want to change the menu colors.

Qode

Default-user
Alcin Purchased

Perfect. Thank you !

QODE

You are welcome :)

hcamer Purchased

I am needing assistance with the following items.

1. How do I increase the paragraph font size in the theme? 2. How do I change the blog settings so that it only shows a preview of the blog post on the blog page? Under the reading settings, I have selected to just show article summaries, but it is not doing this on the blog page.

Thanks!

QODE

Hi,

Please submit ticket to http://qode.ticksy.com/ and include WP admin access so our support can take a look at your setup and help you :)

Qode

YVP Purchased

Hi there, I’d like to update the css from the menu Appearance > Editor but right now the css files aren’t showing there. I hope you can update this in the next update of the theme that’d be great. Cheers.

QODE

Hey,

This is how WordPress editor handle files. You can edit CSS files via ftp or you can add custom CSS to Qode > Cusom CSS field. Also, you can use child theme and add custom css to style.css of child theme via WordPress editor.

Qode

YVP Purchased

Hi Qcode, Thanks for answering a previous question, really appreciate your time.

I got another question: where is the code related to when someone scrolls down the header changes in size? Did you use jQuery? I need to resize the logo when scrolling down but I can’t find the code for it. I was looking for something like header.small in the CSS files. Thanks for your help!

Best

QODE

Hey,

Please submit those questions to http://qode.ticksy.com/ and our support team will give you instructions :)

Qode

esvivar Purchased

Hello! great theme! I love it.

Is there a way to remove the date from a single post? (you know, the square that appears to the left of the post title..)

thanks !!

QODE

Hey,

Probably yes via custom CSS. Please submit this request to http://qode.ticksy.com/ so our support can help you :)

Qode

Hi there,

I don’t understand how to setup the contact page. There’s nothing in the documentation. In the Qode settings I see I can activate the contact page and do some configuration, but how do I actually get the contact form to display on a page?

QODE

Hi,

This is not normal. It’s probably problem in your WordPress installation. Can you check that?

Qode

Default-user

Ah, my fault! My webhost was somehow compressing my child theme CSS when I uploaded it, and that was causing the problem as WordPress couldn’t find the parent theme fully.

Thanks for the help!

QODE

Great :) Thanks for the update :)

Hi, i have a problem with qode settings. What is the function of “Number of characters” option in “Blog section”? I think it shoud be the maximum number of chars/words in the excerpt but i don’t see the effect of this setting. Bye. (WP 3.9.1, Lounge 1.2)

QODE

Hey,

Can you please post this question to http://qode.ticksy.com so our support team can review it and help you?

Qode

jay88ld Purchased

Hi I have bought this theme and I have tried to get support the last 3 weeks, I am still trying to get the issue resolved, there has been some back and forth but no response from support for the last 7 days….. can I please get someone to look at the issue!!!! TicNo#208282, Thanks a million.

QODE

Hi,

we have forwarded your ticket to our support stuff, they will respond as soon as possible. Thanks for your patience. :)

Best Regards

Qode

Is there any way, a portfolio item can be clickable to an external site (eg. www.google.com) instead of going to the portfolio details page?

I tried using this plugin but it did not work: https://wordpress.org/plugins/page-links-to/

Thanks

QODE

Hi,

Portfolio is our custom post type, so its code has to get changed in order to allow adding external links instead of internal ones.

Qode

hi, thank you for the fantastic theme. will you explain me how to change the number of character in the homepage blog, in down a pictures.

Thanks

QODE

Hi,

Thanks a lot :)

If you are talking about latest_post shortcode, there is text_length attribute where you can specify no of characters.

Qode

Default-user

thanks but when i change with latest_post shortcode it does not change the blog in the homepage.

QODE

Hi,

Please submit ticket to http://qode.ticksy.com/ and include WP admin access so we can inspect your setup and help you.

Qode

dlerner Purchased

Hey really great one!! I promote lounge whenever its possible. But one thing i would like to mention: The responsive function does not really work on the single Blog pages…if threre are long words in the blog-title the whole screen gets wide (this is not responsive).

Any ideas how to handle this? My client is very happy with the theme but unhappy with this case…it would be awesome if you fix this.

Best regards

QODE

Hey,

Thanks a lot :)

Yes, we can fix this for you. Just submit ticket to http://qode.ticksy.com/ and include WP admin access so we can take a look and provide solution :)

Qode

Hi there guys, that’s a really good theme, but now i came here asking if somebody has problem with this theme, because my site was working completely fine for years and since i upload the teme i’ve been hacked several times, i’ve already checked up everything, updating and even changing passwords everywhere and migrating to another hosting provider but i keep being exploited; i dont use extra plugins or something out of the box. Can you take a deep look or helping me somehow ? as i said i didn’t added plugins or anything, is just an informative page without user’s interaction, and since i added this theme i’ve cleaned the exploit files 4 times now and my hosting providers keep disabling the site. I hope you can help.. Sorry for the inconvenience.

spooky_mulder

BTW I bought the theme, i didn’t downloaded it nulled; i’ve the payment receipt and the purchase code.

QODE

Hey,

Well, if your web site was affected, that can happen either via wp-admin, if you admin password was stolen, or via some script, which has to be investigated by your hosting. We didn’t get any complain neither we found any issue with our themes.

Qode

Is theme compatible with WPML ?

QODE

Hi,

We didn’t style WPML language menu, but it will work fine with it. We can show you how to style it and how to fix page transitions and WPML so language can be switched.

Qode

FYI, I had an issue on a fresh WP install with the child theme being able to be activated because WP gave an error saying that the parent theme stylesheet and template files were required. I reuploaded the theme, and that seemed to have fixed that issue.

However, when I was finally able to enable the child theme, all of WP was a blank white screen. I couldn’t access wp-admin nor the frontend. I should note that I disabled the child theme (by temporarily renaming the child folder name), and enabled the parent theme to see which one was at fault, and the parent theme was still displaying the white screen – so, that is where I turned my attention. After some troubleshooting, I located what I believe was the cause. In the parent theme I removed the closing PHP tag in the following file: lounge/includes/google-fonts.php

Once I uploaded the change, the site immediately rendered properly.

I hope the rest of my experience with this theme goes smoother.

QODE

Hi,

Did you upload files via ftp? If yes, it’s important to read this: http://themeforest.net/item/lounge-clean-elegant-wordpress-theme/4616086/faqs/15555

We didn’t get any complain about child theme and main theme, so we need to figure out if upload or something else caused problem on your end :)

Qode

Default-user

Hi,

I did FTP the theme files via FileZilla. I also have the transfer settings set to auto. In reference to the link that you sent – no error messages displayed at all – just a white screen. I’m somewhat mystified though at the possibility that my FTP client is at fault. While I acknowledge it may be possible, I’m wondering why this has never happened before with any other theme or PHP file I’ve ever uploaded – not to mention the install of WP that runs this theme.

QODE

Hi,

It’s because of file format of our files, so lines breaks are not copied well if binary mode is not set. We converted files to avoid that problem in all newer themes. Will make sure we also do that for older themes. Sorry for inconvenience.

Qode

fabiorr Purchased

Hi, I am getting this message on the homepage and I can’t seem to find how to fix, could you please help?

Warning: Invalid argument supplied for foreach() in /home/fabiorr/public_html/allegrolearning/wp-content/themes/lounge/includes/shortcodes.php on line 793

http://www.allegrolearning.com/

Thanks

QODE

Hi,

do you have parallax on your page? Please check if you have added unique id of parallax section. :)

Best Regards

Qode

Default-user
fabiorr Purchased

I don’t have parallax enabled. What else do you could be causing this?

QODE

Hi,

please submit your ticket to http://qode.ticksy.com/ with link to your site and temporary WP admin access and our support staff will take a closer look.

Best Regards

Qode

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