89 comments found

  • Bought between 10 and 49 items
  • Has been a member for 2-3 years
dedrean Purchased

Im getting really frustrated with this theme! Its amazing how it works perfectly on the demo. AND now I can’t get to the previous ticket (# 202110) I have on file, nor can I submit a new ticket. The CS Theme Options has once again stopped working and no changes can be made. Just gives me the gray box with the green check mark after clicking “Save All Settings” but nothing happens on the site.

Also just as someone mentioned in their comment, When I add a location for events, the map does not work like the London location that came with the theme.

Please help ASAP. Thanks
Chimpstudio

I am unable to find this ticket in my record even. Can you please give the email id that you used to create the ticket? I cannot fix your issue unless I see the back end of your wordpress and find out the issue with it.

Default-user
dedrean Purchased

The ticket# is actually 1389

Chimpstudio

Please use the same ticket to write your issues to support. There is no need to open a new ticket for that. You have provided necessary information already, the issues will be sorted now.

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years

Hi, Im impressed with the theme so far (after a few requested updates) I would like to inquire if it is possible to do the following and how 1) Sidebars: I would like to add a sidebar of my own other than the provided ones, and would like to edit one of the provided ones too. 2) Galleries: I would like to have a galleries landing page that lists all galleries (or preferably ones in a certain category) in a 3 or 4 column grid; clicking on an image takes one to the page with the gallery

A speedy response would be highly appreciated

Chimpstudio

Thank you for your like and appreciation. Sorry for bit delayed response as it was weekend. 1. Yes, you can use your sidebars. You can create from Appearance > CS Theme Options > Sidebar. Also, the existing ones can edit them by adding or removing widgets. 2. Gallery landing page has not been provided by default. You will have to add new page element for each gallery every time.

Default-user

Thanks for the response, i managed to get the sidebars, however it would really help having a page to list / grid the galleries, now we have to edit code for the landing page every time we add / update a gallery and wish to change the listing.

Chimpstudio

Please follow the link the above thread given to you for creating a help ticket. The issues will be sorted for sure.

Default-user

I never manage to get through to support, I always get the invalid credentials error. However I was able to make contact from an earlier thread but was told such customization is not done.

Chimpstudio

I will look into it, please provide your ticket here. But let me assure you that they refuse only those tasks which fall in customization category. I am sure you understand what customization means as we provide support only for issues related to theme, we do not provide customization for theme.

Default-user

Thanks for offering to look into this issue, my ticket ID is 775142 We can leave the galleries issue for now, the urgent ones are as follows: 1) Changing the ordering of prayers (in all sections) to order by newest to oldest instead of oldest to newest as it is (the new ones are hardly seen) 2) I cannot display a button using the [button] shortcode within the [team] shortcode. I created a staff listing page and would like to have a ‘read more’ button / link leading to the staff member’s full page / bio. Whenever I try to use a button or link, it either isn’t displayed or its code is displayed as plain text. These two are quite urgent.

Chimpstudio

I am unable to find your ticket against this product. Can you please verify your ticket ID once again? 1. You can change sorting order by installing a sort order plugin from wordpress. 2. Please check the translation and post excerpt. make sure that your excerpt is less than the post content.

Default-user

At first I was unable to create a ticket and this is the number I was sent on email by the support team. 1) I have installed ‘simple custom posts order’ plugin and it seems to work just fine, thank you. 2) please clarify what you meant by “check the translation and post excerpt. make sure that your excerpt is less than the post content.”

Default-user

I tried to put an extract of the shortcode here for one staff member but some of the tags get removed. I tried putting one button shortcode inside and another outside of the content tag to see which one would be displayed but none showed.

Default-user

is it possible to have a link on the profile image as well? Im sure I may be asked of that functionality later on

Chimpstudio

Please give your email address, I will create a ticket for you. You will be able to get your issue is resolved there as I need to look into the back end of your wordpress to see this read more and button issue.

Default-user

my email address is stevemaxwel@gmail.com

Chimpstudio

Your ticket ID is 1365. Also, please check your email as an email has been sent to you regarding reopening of your ticket.

Default-user

thanks, able to log in now, will communicate with the support team

Chimpstudio

Sure, looking forward to see things fine for you.

  • Bought between 10 and 49 items
  • Has been a member for 2-3 years

All my sermon links are broken. From Sermon Archives, when I click on a sermon, the link is not working. It gives me an error page.

Also, I would like to have the sermons in the Sermon Archives sorted out with the newest sermon at the top. Right now, it gives me the oldest sermon at the top.

Please help.

Chimpstudio

Please create a ticket at http://www.chimpgroup.com/support and provide your url and login details. Support team will look into the issue and will sort it for you.

ricaglobal

Thanks for the response. I am trying to create a new ticket on your support page but it tells me I already have a ticket number and it gives me the ticket number (I am not sure I can write down here) and suggests I open the existing ticket to write my request. When I try to do that, I have an error message: Authentication failed. I am not sure how to go around this. Is there any other way I can send you the information you requested so you can go in and see the problem I am having? thanks.

Chimpstudio

Please write here your ticket number and I will look into the issue. Also, I will put a support person to respond to your existing ticket as soon as possible.

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years

Can you help me about slider in homepage? Why i want to hide it? Client wants sidebar next to slider at homepage. I tried but can’t make it. As a trick i will hide homepage slider. I will set a specific page that has slider as first item and has sidebar.

I want to hide it from CS Theme Option > Home Page Settings > Show Slider > Off But it does not work. How can i hide it?

Chimpstudio

Please create a ticket at http://www.chimpgroup.com/support and provide your url and login details. Support team will look into the issue and will sort it for you.

  • Bought between 10 and 49 items
  • Has been a member for 2-3 years

Here’s the ticket number that I get: 585472. Thank you.

Chimpstudio

You have been replied from the support corner. Please check your email thespot*warriorbe@gmail.com and reply the message.

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years

I need to translate theme. Can you give me .po file?

Chimpstudio

Please create a ticket at http://www.chimpgroup.com/support and explain them for which language you are looking for .po file. Support team will look into the issue and will sort it for you.

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years
I have another issue I would like your assistance with in regards to the team shortcode. I intend to use this on the listing page for the church staff, it would work perfectly if only these two features were added promptly
  1. Provide a means to add a link to the image
  2. Provide a means to add a link within the content tags, (e.g. read more link) when I try to add one it isn’t displayed

The above would be really helpful since not all the staff member details can be put in the space provided (else it would look really awful) so it would provide a way to link to a page / post with full details

Chimpstudio

Please create a ticket at http://www.chimpgroup.com/support and provide your url and login details. Support team will look into the issue and will sort it for you.

  • Bought between 1 and 9 items
  • Has been a member for 2-3 years

I’m having issues with my visitors telling me met blog is not opening up on their computers. I’ve done some browser testing, as much as I can on the free services. Is there any known issues with browsers? Thank you.

Chimpstudio

Please create a ticket at http://www.chimpgroup.com/support and provide your url and login. The issue needs to be looked in deeply.

Default-user

Ok, thank you.

Chimpstudio

Looking forward seeing things right for you.

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years
  • Poland
17deg Purchased

The documentation file is, unfortunately, not compatible with the theme, so i’d like to ask: is there any possibility to remove breadcrumbs?

Chimpstudio

Please create a ticket at http://www.chimpgroup.com/support and provide your login details and url. Explain there that you want to remove breadcrumb. The support team will remove that for you.

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