95 comments found

dedrean Purchased

Im getting really frustrated with this theme! Its amazing how it works perfectly on the demo. AND now I can’t get to the previous ticket (# 202110) I have on file, nor can I submit a new ticket. The CS Theme Options has once again stopped working and no changes can be made. Just gives me the gray box with the green check mark after clicking “Save All Settings” but nothing happens on the site.

Also just as someone mentioned in their comment, When I add a location for events, the map does not work like the London location that came with the theme.

Please help ASAP. Thanks
Chimpstudio

I am unable to find this ticket in my record even. Can you please give the email id that you used to create the ticket? I cannot fix your issue unless I see the back end of your wordpress and find out the issue with it.

Default-user
dedrean Purchased

The ticket# is actually 1389

Chimpstudio

Please use the same ticket to write your issues to support. There is no need to open a new ticket for that. You have provided necessary information already, the issues will be sorted now.

Hi, Im impressed with the theme so far (after a few requested updates) I would like to inquire if it is possible to do the following and how 1) Sidebars: I would like to add a sidebar of my own other than the provided ones, and would like to edit one of the provided ones too. 2) Galleries: I would like to have a galleries landing page that lists all galleries (or preferably ones in a certain category) in a 3 or 4 column grid; clicking on an image takes one to the page with the gallery

A speedy response would be highly appreciated

Chimpstudio

Your ticket ID is 1365. Also, please check your email as an email has been sent to you regarding reopening of your ticket.

Default-user

thanks, able to log in now, will communicate with the support team

Chimpstudio

Sure, looking forward to see things fine for you.

All my sermon links are broken. From Sermon Archives, when I click on a sermon, the link is not working. It gives me an error page.

Also, I would like to have the sermons in the Sermon Archives sorted out with the newest sermon at the top. Right now, it gives me the oldest sermon at the top.

Please help.

Chimpstudio

Please create a ticket at http://www.chimpgroup.com/support and provide your url and login details. Support team will look into the issue and will sort it for you.

ricaglobal

Thanks for the response. I am trying to create a new ticket on your support page but it tells me I already have a ticket number and it gives me the ticket number (I am not sure I can write down here) and suggests I open the existing ticket to write my request. When I try to do that, I have an error message: Authentication failed. I am not sure how to go around this. Is there any other way I can send you the information you requested so you can go in and see the problem I am having? thanks.

Chimpstudio

Please write here your ticket number and I will look into the issue. Also, I will put a support person to respond to your existing ticket as soon as possible.

Can you help me about slider in homepage? Why i want to hide it? Client wants sidebar next to slider at homepage. I tried but can’t make it. As a trick i will hide homepage slider. I will set a specific page that has slider as first item and has sidebar.

I want to hide it from CS Theme Option > Home Page Settings > Show Slider > Off But it does not work. How can i hide it?

Chimpstudio

Please create a ticket at http://www.chimpgroup.com/support and provide your url and login details. Support team will look into the issue and will sort it for you.

Here’s the ticket number that I get: 585472. Thank you.

Chimpstudio

You have been replied from the support corner. Please check your email thespot*warriorbe@gmail.com and reply the message.

I need to translate theme. Can you give me .po file?

Chimpstudio

Please create a ticket at http://www.chimpgroup.com/support and explain them for which language you are looking for .po file. Support team will look into the issue and will sort it for you.

I have another issue I would like your assistance with in regards to the team shortcode. I intend to use this on the listing page for the church staff, it would work perfectly if only these two features were added promptly
  1. Provide a means to add a link to the image
  2. Provide a means to add a link within the content tags, (e.g. read more link) when I try to add one it isn’t displayed

The above would be really helpful since not all the staff member details can be put in the space provided (else it would look really awful) so it would provide a way to link to a page / post with full details

Chimpstudio

Please create a ticket at http://www.chimpgroup.com/support and provide your url and login details. Support team will look into the issue and will sort it for you.

I’m having issues with my visitors telling me met blog is not opening up on their computers. I’ve done some browser testing, as much as I can on the free services. Is there any known issues with browsers? Thank you.

Chimpstudio

Please create a ticket at http://www.chimpgroup.com/support and provide your url and login. The issue needs to be looked in deeply.

Default-user

Ok, thank you.

Chimpstudio

Looking forward seeing things right for you.

17deg Purchased

The documentation file is, unfortunately, not compatible with the theme, so i’d like to ask: is there any possibility to remove breadcrumbs?

Chimpstudio

Please create a ticket at http://www.chimpgroup.com/support and provide your login details and url. Explain there that you want to remove breadcrumb. The support team will remove that for you.

I bought this theme and i am having plugin issues. And tried to open a ticket and it says i have the wrong ticket number. please email me arron.hartt@thearkchurch.com

Chimpstudio

Can you please write your email address here? I will try to sort out your ticket issue.

I absolutely love this theme, and we use it at http://www.christlifechurch.org. I do have a question. We have version 1.0, what is the best way to update to version 1.4 without loosing all the theme settings. I know we can backup the database, but I’ve spent hours tweaking the theme settings and I really don’t want to loose them in the update.

Chimpstudio

If you are facing no issue, I recommend not to update the theme. however, if it is required, then please take a complete website backup. After this upload updated theme through ftp, just rename already theme folder and change theme name in style.css. Upload complete folder through ftp and all done!! in case of losing anything, just use the back up files to recover it.

The last fix sorted out the scrolling issue but has also broken the events module.

Please provide an update fixing this. i have created a ticket.

Chimpstudio

sure, I have sent inquiry to the developers team, they will look into the issue and will fix it as found.

hi, how to change the words “SEND US A QUICK MESSAGE”, “Subject”, “Message” in the contact form?

Thanks

Chimpstudio

You need to make to custom changes in page_content.php file to change form fields.

I used the pastors content – but it is only showing at 25% width. The ”+” does not work to expand it to 100%.

Please what is the shortcode to make the pastors content show up as 100%?

Chimpstudio

Please create a ticket at Chimp Support and provide your url and login details. Issue will be seen and sorted there.

Default-user

I tried – it told me I could not create a new ticket. I have posted on my old ticket.

Chimpstudio

You can create one ticket at a time against one purchase code. Thank you for posting in the older one. Issues will be resolved for sure.

I am getting really frustrated with the support available for this theme. I can’t change basic settings in the CS Theme Settings. For example, I tried to change the color of the header and remove the logo but after saving, nothing changed. Also, the success box becomes frozen on the page without saving any changes. I have made no changes to the theme’s code and do not have any additional plugins installed.

I have provided them admin access to my WordPress site. That information is more than enough to fix the theme. Instead of working with me to find solutions to this problem, they ignored all of my concerns and keep sending me a generic message requesting my site FTP credentials. I do not feel comfortable giving a stranger this much access to my site. I know for a fact that a solution can be created without FTP credentials. I feel like my concerns are being completely ignored. Please help!!! My ticket is #901399. Thank you.

Chimpstudio

I have taken up the ticket myself. There is problem with theme options and I need to make some fixes in the code for that. I understand your concerns, but it looks like that ftp is required to resolve the issue. I tried doing it the other way but it was in vain. I assure you all kind of safety against your provided information. Please provide the required information so that issue could be resolved.

Default-user

Thank you for the quick reply. Is it possible to make those changes on your test server or even tell me what needs to be changed so I can change it myself? I’m pretty comfortable navigating the files and code.

Chimpstudio

I have written it to support to tell you the codes, they will write you soon.

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