An introduction to support on the Marketplaces
- Envato staff look over every item before it can be sold on the Marketplaces.
- Technical items contain help files to introduce you to the item and its components.
- Authors can choose to support their items but this is optional and may vary.
Common WordPress Installation Issues
Missing style sheet error when installing the theme
A common issue that can occur with users new to installing WordPress themes is a “Broken theme and/or stylesheets missing” error message being displayed when trying to upload or activate the theme. This error message does not mean that the theme you have purchased is broken, it simply means it has been uploaded incorrectly. Luckily, there is a very easy fix.
Frequently Asked Questions
Does the theme support side widgets?
This theme don’t support side widgets. All the widgets are on the footer.
Why? Here is the answer: http://www.informationarchitects.jp/en/right-margin-useless/
How the menu size works?
The menu size depends of how many options you need. In my demo, I have 4 menus with 4 main options (4×4), but you can build your own structure (4×3, 3×3 or even 2×2).
Where is the Home Template?
There is no Home Template.
The home page that you see in my demo website is just a normal page with the right shortcodes (ml_portfolio and ml_latest_posts) and the right meta-data (Hot Heading and Slider).
This way everybody can easily build a custom home page.
When to contact Envato Support
Authors are experts on their own items, but if you're having trouble using the Marketplaces you should come straight to Envato Support.