218 comments found

rallred2 Purchased

I just purchased this theme and love it. But i do have a question i imported the theme and everything is working great except there is a white space bout the image slider at the top of the page and i don’t know how to make that go away?

http://www.robbieallred.com/media/lush.png
IronTemplates

Hello Rallred,

Could you please open a support ticket at http://it.ticksy.com and our support team will assist you. Don’t forget to provide us your URL address and if possible, a temporary access to your wp-admin.

Thanks,

Maxime

Hey IronTemplates,

Just recently purchased the theme! So much better than Soundboard.

Is this fully responsive for all Android devices? I have a Samsung Galaxy S and when I did some modification on my site, my phone homepage looked nothing like the example you have…I know the phone you have pictured is a IPhone. Anyway, just figured I’d ask.

Thanks! Shaun

IronTemplates

Hello Shaun,

Thank you so much for the comment.

Yea, the theme is fully responsive and shall be for all android devices.

Could you please open a support ticket at http://it.ticksy.com and our support team will assist you. Don’t forget to provide us your URL address and if possible, a temporary access to your wp-admin.

Thanks,

Maxime

crm777 Purchased

I was also very stuck on how to add products to the home page (like the samples) until seeing this message. I spent several hours trying to get it. Thanks for the tip! May I suggest putting this in the actual documentation for the theme? Or perhaps adding an “Iron Widget” for this in the future?

IronTemplates

Hello CRM !

You are right ! This could be usefull.

I have added this to our roadmap (implementation of the widget to easily add products).

Thanks for your input. Maxime

Dear IronTemlates,

I’m waiting for 4 days already for response or action on my support ticket Ticket: #261185. Are you alive over there?

Warmly, Andre

IronTemplates

Hello Emelyn,

Sorry for the delay.

We just replied to your ticket.

Enjoy ! Maxime

Default-user

Thank you for your help! It works great now. For those who thinks to buy the theme, definitely go for it, it is awesome! My issue was related to hosting I’m using. Warmly, Andre

IronTemplates

thank you Andre :)

Hi, I would like to know how to make the events smaller in the upcoming events list. I tried every possible css command and I can’t get it changed. Thanks, William

IronTemplates

Hello Costume,

Could you please open a support ticket at http://it.ticksy.com and our support team will assist you. Don’t forget to provide us your URL address and if possible, a temporary access to your wp-admin.

Also, please explain exactly what kind of “smaller” event you want. I don’t exactly understand.

Thanks,

Maxime

Hello, I love your theme, but I can’t filter the events by categories. Could you do that on the next update? Thank you. Regards, Abel Ferro

VersalStudio

Thank you

VersalStudio

Hello. I need to know when you are going to update this technical point, because my client needs to filtering by categories. Every event plugin isn’t compatible with the Lush theme. They have conflicts.

VersalStudio

Thanks, Abel

bsimcha18 Purchased

Hi Maxime. I’m trying to set up my woocommerce. Regarding the checkout settings, I’ve made pages for CART and for CHECKOUT. For the settings under CHECKOUT PAGES I’ve set the CART page to go to the page that I named “CART” and the CHECKOUT page to go to the page that I named “CHECKOUT”. The CART page goes to the correct page, however, the CHECKOUT page goes to the CART page. I do have the correct comments set on the pages. Now, if I change the CHECKOUT page to go to another page other than CHECKOUT, it goes to my CHECKOUT page. For example, if I set the CHECKOUT page to go to my EVENTS page, it goes to the CHECKOUT page, but if I set the CHECKOUT page to go to the CHECKOUT page it goes to CART. Is this a glitch or am I doing something wrong here?? Thanks, Shoshana

IronTemplates

Hey Soshana,

Could you please open a support ticket at http://it.ticksy.com and our support team will assist you. Don’t forget to provide us your URL address and if possible, a temporary access to your wp-admin.

Thanks,

Maxime

woerdhvd Purchased

Hello, i just can’t install demo content on a proper way. All the media files are not shown in the library (but they are there). Tried several ways but every time the same issue.

Best regards,

Hans

IronTemplates

Hello Woerdhvd,

Could you please open a support ticket at http://it.ticksy.com and our support team will assist you. Don’t forget to provide us your URL address and if possible, a temporary access to your wp-admin.

Thanks,

Maxime

Default-user
woerdhvd Purchased

Hello Maxime,

Thanks for the reply. I opened a ticket with temporary login.

One other question: i can’t find the short codes in the default editor (for posts).

IronTemplates

Hi,

ok we will go through your ticket.

I don’t exactly understand what you mean by you can’t find the shortcodes in the default editors ? Lush use visual composer as the page builder, so when you add a new element, it generate automatically its shortcode but you don’t see it since it’s a visual composer. Please mention this issue and give us more details in your ticket.

Maxime

Classicae Purchased

Hello, I am writing because I want to use with your theme because when I install it impossible to activate it and I saw that in ‘includes’ there ACF. As soon as I pull your theme, I can configure ACF if I remts your theme, I can not. Thank you for your reply

IronTemplates

Hi Classicae !

Could you please open a support ticket at http://it.ticksy.com and our support team will assist you. Don’t forget to provide us your URL address and if possible, a temporary access to your wp-admin.

Thanks,

Maxime

BrunoBin Purchased

Hey there,

I purchased the theme about a week ago, love it. I have one quick question though. How do I set the meta description for it? It’s showing up really messed up on Google search and I need to adjust it.

P.S.: I tried opening a support ticket but it won’t let me register. It says my email doesn’t exist in the system (but I’m using the same email I purchased the theme with)

Thanks!

IronTemplates

Hello Bruno, Thanks for your message.

For the support ticket registering, make sure you click on button “register” instead of sign in. It’s confusing, I agree: http://d.pr/i/9YXb

for the meta description, what I suggest and recommand is that you install a plugin such as https://wordpress.org/plugins/wordpress-seo/

it’s very strong and very easy to use. You will have total control over your seo.

Enjoy,

Maxime

Hello there, Thank you for your work. I have a problem with past events can not display the page of the article (page not found), while it is online. Can you help me … thank you very much

IronTemplates

Hi there,

Thanks for letting us know. Can you post a ticket at http://it.ticksy.com so we will keep track of your ticket and resolve it asap. ?

Thank you,

Maxime

bsimcha18 Purchased

Hello Maxime. I want to sell my hard copy CDs (I’m charging a flat fee for shipping) to the US ONLY but be able to sell my downloads internationally as well. How do I do this in Woocommerce? Thanks, Shoshana

Default-user
bsimcha18 Purchased

Hi Maxime. Thanks for responding. However, I had previously checked Woocommerce and didn’t find my answer, that’s why I posted here. I’d like to ask Woocommerce support directly, however, I didn’t purchase it from them, as it came with the theme. Is there any info I can get from you that I can submit to them so I can get them to help?

IronTemplates

Hello Soshana,

I never tried to use flat fee to US only, but allow selling download internationally. I think this will requires custom modifications or additionnal plugins. My best advise would be that you hire somebody who has experienced the same thing before. You can find pretty good and cheap woocommerce developper here: http://studio.envato.com/explore/woocommerce?search%5Bcategory%5D=woocommerce&sort=recommended

thank you Soshana,

Maxime

Default-user

Thanks, Maxime.

davecogan Purchased

Great theme. Quick question, is it possible to use the discography layout on two different pages?

We have set up the categories “Coming soon” and “Released” but all we are able to see is both on the same page. We are looking to cue the Coming Soon items on one page and the Released on another page.

Thanks

IronTemplates

Hi there,

1) You can now categorize your discography with lush. My best advise would be:

Make sure to assign a category for each of your discography. then: Option 1) Create a sub-menus for all your categories (go to Appearance > Menu) Option 2) Create a new default page then built the layout of your choice using Visual Composer. Then link each of your set to the specific category page.

The link of the categories would be something like this: http://youwebsite.com/album-category/this_is_my_category_name

If you still have issue, please open a support ticket at http://it.ticksy.com provide us access to your URL and wp-admin.

thank you,

Maxime

ebaykara Purchased

Hi, it is great theme.. I have 2 problems.

1- I did update to 2.2.1. And past events can not display the page of the article (page not found)

2- For instagram feed, i bought “Instagram Theater” (http://codecanyon.net/item/instagram-theatre/3793966) But, shortcode [instagram-theatre] does not work.

Thanks for replies..

Default-user
ebaykara Purchased

2. problem was resolved.

IronTemplates

Hello Ebaykara,

Thanks for letting us know. Can you post a ticket at http://it.ticksy.com so we will keep track of your ticket and resolve it asap. ?

Thank you, Maxime

Classicae Purchased

Hello, I have a problem with one of shortcode lush. Can you tell me where is the shorcode Lush. I looked into the issue in the plugin. Thank you for your reply

IronTemplates

Hello Classicae,

Je comprend pas exactement ce que tu veux dire. Tu peux ouvrir un ticket sur http://it.ticksy.com ?

Merci, Maxime

sidewaysd Purchased

Love the design of this theme. Unfortunately, it’s not letting me work in it!

I tried to import default data, which only worked partially, but the menu on the homepage doesn’t work. I’ve also now found (after configuring all the theme options) that the visual composer also doesn’t work, so I can’t edit pages. This is on a fresh install of wordpress on Siteground, whom I’ve used for wordpress numerous times with no issue.

I submitted a ticket 3 days ago on http://it.ticksy.com/ticket/, and while I understand that you all are busy and there’s probably a backlog of tickets, I literally can’t use the theme, and hope you will give me a response soon, since I’m dead in the water until we remedy this issue.

Thanks,

IronTemplates

Hello Sidewaysd,

All ticket has been replied.

Thank you, Maxime

Default-user

Maxime, 5 days ago I sent you all credentials and a link that work to access the backend. Judith was unable to simply add the /wp-admin to the address I sent, I guess, since she said the link didn’t work. The creds are good, I checked them. Haven’t heard back from her since.

dvhughes Purchased

Wow!!! This theme is jam packed with goodness. I purchased it to set up for a musician client and I am discovering new possibilities every day. Which make my job a lot more fun, but damn if I get dazzled by some of the cool stuff I can do with it. Documentation seems well prepared and extensive and a very satisfied customer, so far. Nice work!

IronTemplates

Hey !! Thanks for such words !! It`s very appreciated !

feel free to rate this theme 5 Stars on themeforest: http://d.pr/i/89Tt

thanks DV Hughes !

Maxime

When using your theme, it overwrites the ability to access Advanced Custom Fields from the administration menu. This is a serious concern, as we’re developing several new features that are currently missing from Lush (like Artist pages—this is a confusing omission as the template is nearly perfect for us as a record label site).

To summarize: - Enabling Lush when Advance Custom Fields is installed causing the Custom Field administration menu to disappear. Disabling Lush fixes the issue.

Please advise.

IronTemplates

Hello Commonmind,

Don’t worry, we just disabled it but you can enabled it. Read this faq: http://it.ticksy.com/faq/1814

Thank you,

Maxime

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