IronTemplates

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Hi, Ticket 3636 – I’m having a problem where the site doesn’t work in internet explorer or on a iphone…. please help.. as it looks great on a mac in safari – chrome and firefox – ; (

So I think its the revolution slider plugin … giving me the problems… this is a plugin you provide with the theme… please explain what I may have done wrong?? As its giving me problems?

Hi Ben,

Look at your ticket, I believe it is set.

Alexandre

I needed to have a colored background for the header behind the logo, hot links, and hamburger menu. Example: http://jenniferthomasmusic.com/ I can’t find an option to do this. How can I do this? Thank you.

Yes, you need to reduce the #pusher height(955px) by the header height (100px). So add this code:

pusher{height: 855px !important;}

Alexandre

”#pusher{height: 855px !important;}”

Okay, it works at 705px, not sure why, but thank you very much!

There is something wrong with their script.

I am watching the PHP process via an strace and everything is perfectly fine until it tries to make a connection to “freegeoip.net” and it just tries to make a connection until it times out.

lsphp 380794 mark 8u IPv4 45907310 0t0 TCP ollie.securedserverspace.com:37119->freegeoip.net:https (SYN_SENT)

You can see that URL is down:

https://freegeoip.net http://freegeoip.net

I am unable to even ping it.

Hi Drunkunkle,

Thanks for the information, This script comes from the WooCommerce plugin and is used for geolocation. We will investigate this issue and will fix it in a future update.

Alexandre

After updating to wordpress 4.5 it seems visual composer breaks (VC pages are blank and editing never loads). Upon googling, it seems that only VC versions 4.11+ will work properly with wordpress 4.5. The included version of VC in lush is 4.8.1. Will this be updated soon? As is, the theme is useless for now

Hi there,

Please do not update to WP 4.5 yet. We are currently working on a fix at this time.

The issue is a JS conflict between WordPress 4.5 AND Visual Composer < 4.11.

So we are working on an update that bundle a new version of Visual Composer (4.11.2) and some theme files that needs to be updated to make it 100% compatible with WP 4.5.

Stay tuned.

Maxime

trebla24

trebla24 Purchased

Hi, I’ve opened a ticket at http://support.irontemplates.com, is that right? Or should I post the question here? Thanks.

Well, you can ask your question here so it might helps other user too. If we can answer here without the need to log into your wp-admin, we will do it for sure. Thanks.

Maxime

trebla24

trebla24 Purchased

Ok, here’s the question:

Hi, Sorry, I’m still working in localhost, I can’t provide you any access to the site. I’ve achieved this look (header full-width background image) on all my default template pages, which is what I want: https://dl.dropboxusercontent.com/u/7338030/lush/good-header.jpg This is the configuration of a default page: https://dl.dropboxusercontent.com/u/7338030/lush/good-header-config-1.jpg https://dl.dropboxusercontent.com/u/7338030/lush/good-header-config-2.jpg But I can’t get the same look on template pages (blog template, photo albums template and single video pages). Here’s an example of the Blog page: https://dl.dropboxusercontent.com/u/7338030/lush/no-header-2.jpg And this is the configuration for that Blog page (logo and menu are hidden because they are the same color as the background): https://dl.dropboxusercontent.com/u/7338030/lush/no-header-2-config-1.jpg https://dl.dropboxusercontent.com/u/7338030/lush/no-header-2-config-2.jpg

Why is that even though I’m using the Page banner image background? It doesn’t show up.

Same thing on the blog page: https://dl.dropboxusercontent.com/u/7338030/lush/no-header-2.jpg And on a single video page: https://dl.dropboxusercontent.com/u/7338030/lush/no-header-3.jpg Besides that, I also would like to remove the two little lines at the top and bottom of the titles, like in this page: http://lush.irontemplates.com/grenade/videos/videos-grid-template/ I’ve achieved that on my default template pages (no template) and I don’t know how, because the title is displaying even though it is checked to hide the page title, but when adding a Page banner image background at the same time, the title showed up again but without that lines at the top and bottom of the title. As you can see here: https://dl.dropboxusercontent.com/u/7338030/lush/good-header-config-1.jpg https://dl.dropboxusercontent.com/u/7338030/lush/good-header-config-2.jpg

Any tips on both questions?

Thank you very much. Albert.

trebla24

trebla24 Purchased

I’ve added a couple more questions at ticket #3696. Thanks.

Please this is urgent. Update the Visual Composer. I my case i have a error and cant open all my pages in the backend: $template.get is not a function. The report from WPBakery was: “Please make sure to use latest Visual Composer version. We already releases an update that is compatible with latest changes in WordPress itself. “

Hi, please rollback to a previous version of WordPress. The issue is with WordPress 4.5 and Visual Composer.

We are working on an update that will include the latest version of Visual Composer but I don’t have ETA at this time. So my recommandation is that you don’t update WP 4.5 just yet.

stay tuned.

Maxime

How can I reduce the space in between the hot links/logo and the very top?

Hi Uxoptimize,

You need to do it with custom css. Please modify the top value for each items:

/hot link/ ul.header-top-menu { top: 28px; }

/menu icon/ .menu-toggle, .menu-toggle-off{ top: 50px; }

/logo/ .site-logo{ top: 40px; }

Thank you

Alexandre

That works. Thanks for your support. Excellent theme!

elevor

elevor Purchased

Hi, I recently downloaded the latest update of Lush but it does not include an updated version of Visual Composer. How can I get this?

elevor

elevor Purchased

My apologies, I just had to delete my active version of Visual Composer to install the updated version. All is well. Thanks!

Smoke1

Smoke1 Purchased

Hi, just wondering if there is a way to make the slider image permanently the size of whatever screen it’s being viewed in. I’ve viewed the site on various sized screens and the the view size of the image varies on each.

Smoke1

Smoke1 Purchased

Any idea?

Hi Smoke1,

If you want the slider always fill the screen, please select, in the slider setting, to ‘full-screen’. http://d.pr/i/1Ob8

If you want to always see the entire image. please select ‘auto’. http://d.pr/i/1bBD4 and set the background to contain in the slide editor/main background/source setting. http://d.pr/i/o7ZZ

But I think ‘cover’ is a better solution.

The cover value specifies that the background image should be sized so that it is as small as possible while ensuring that both dimensions are greater than or equal to the corresponding size of the container. I suggest, for each of your slide, select the appropriate ‘background position’. http://d.pr/i/116Pq

Thank you

Alexandre

I updated to wordpress 4.5 and it seems to have wiped out my home page as well as disabled the visual composer plugin so I can’t even replace everything that is missing :( please help!

sorry for the multiple comments, I don’t know what happened there :/

ignore my previous comment, I have solved my problem. Thanks so much for you help and for creating this awesome theme!

Hey you are welcome! Have a nice day.

Maxine,

You mentioned not updating to WP 4.5 yet due to incompatibility with VC, but unfortunately I have managed WP, and therefore the updates are automatic. I contacted Godaddy to see about backdating my site, and turning off the updates, but this is not an option. Therefore, all of my automated features (i.e. collapsible accordion, modules, and automated titles & images) are not working. Furthermore, VC won’t even load on my pages, and therefore I am not able to even access my pages to make any changes. My lush theme is currently at VC version 4.5.3. Any idea how long until you will have the bundle update to resolve this issue? Will this update force me to have to redo any portion of my site?

Hi,

You can now update. We released an update last friday.

Thanks

Maxime

makzoomi

makzoomi Purchased

Hello guys, so i think the issue of uploading to wordpress 4.5 has been propagating these past few days. Problem is that once you do the update…getting back is not as easy ….i have been trying but the theme plus VC broke. we need the update fast … i have been down for the past 5 days.

makzoomi

makzoomi Purchased

i did update now, still regarding the ticket i opened, its the same problem

Hi,

What is your ticket number ?

makzoomi

makzoomi Purchased

It’s #3805… Thanks

349587

349587 Purchased

I wish the contact form would not span over the entire page. Looks fairly clumsy.

Hi.

That’s something we can fix. Which page are you referring to?

349587

349587 Purchased

I just updated to 2.6 and tweaked my contact page with the contact form 7 and am noticing the boxes no longer span over the entire page. So there’s improvement. Consider this solved – although I am not entirely sure, what fixed this.

After the update für the latest Version the “In Contaiter” Option didn´t work any more.

Hi,

Could you please open a support ticket at support.irontemplates.com and provide us access to your WP-Admin.

Our support team will assist you

Thanks

Maxime

Also, make sure you have updated your theme to Lush 2.6

Hi, I’d like to buy your wonderful template. Only a thing: most of my discography is on CD. It’s possible to publish the albums with the track list directly from the mp3 file? In this case I must upload my mp3 on the server where is the wordpress (for me is SiteGround)? And then the widget do the rest? Thanks

Hey there,

Thanks for your interest.

To use the discography and mp3 player on your website using our theme, you just have to create a discography, enter its name, image cover and upload the mp3s files into it. Then you will embed the player on every page you want.

Hope that’s clear.

thanks,

Maxime

Hi,

Is Lush php 7 compatible?

Thanks for your help.

Hi there,

We didnt tested it yet on PHP 7. We have plan to fully support it tho. So if you find any issue, let us know and we will fix it. thanks,

Maxime

Hi! I love Lush theme! Can I install a free multi-language plugin, as Polylang or qTranslate for example (I don’t want to work with WPML). Is the theme tested with these plugins? Does it work well? I need english, german and portuguese versions.

Other question: I can have audio and video playing automatically on the home page (Awake version)?

Thanks!

Hi Smoothing,

you shouldnt have any problem using Polyland or qTranslate. Thanks,

Maxime

Hello. I love the theme. thank you. I didnt start with your demo theme – which i should have but its too late now – and have populated my site already. Im not sure how to make the front home page scroll down and veiw more pages like in the lush demo. Where would i go to add this and how do I select what i would like to see on the front home page also when it scrolls. thank you!

Hi arrowarcher, Lush has many demos (http://lush.irontemplates.com). Please tell me which demo and which section from the homepage you need and I will tell you how to do it. A screenshot could be a good way to tell me what you want.

Thank you

Alexandre

Question avant achat svp: Puis-je utiliser une page Discography avec 1 album comme Homepage? Merci

Bonjour Gedmarl,

Il est possible d’utiliser la page qui liste les albums comme page d’accueil. http://lush.irontemplates.com/hipster/discography/ Mais il n’est pas possible d’utiliser une single-album comme page d’accuei. http://lush.irontemplates.com/hipster/album/homepage-compilation/

Merci.

Alexandre

MaCMuwsA

MaCMuwsA Purchased

I am having a problem with the Visual Composer in this theme. Every time I try to edit my homepage backend or frontend isn’t loading. What should I do to fix the visual editing problem? Does my purchase come with the license because I read that might be the problem.

Hi MaC

This problem is caused by a conflict between wordpress 4.5. and your version of visual Composer. You need to update Lush and Visual composer to be compatible with wordpress 4.5. http://support.irontemplates.com/solution/articles/5000564790-how-do-i-update-my-wordpress-theme- When FWRD is updated, please delete visual composer and then go to wp-admin>appearance>install plugins to reinstall visual composer.

Thank you

Alexandre

MaCMuwsA

MaCMuwsA Purchased

If I delete visual composer wont I have to pay to install it again? Is that whats next pay $35 to get the new one??

MaCMuwsA

MaCMuwsA Purchased

Nevermind. I fixed it the way you explained. Thank you for your prompt answer!

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