This author will respond to buyers' questions and provides limited support through their own support system.
Support requests are being processed on business days from 9:00 to 18:00 (UTC/GMT -5 hours) [normally] within 24h in the order they were received.
Please note that the fastest way to obtain support is to submit a request via our online support center: http://support.irontemplates.com/.
Support requests received via ThemeForest comments or emails or twitter will take much longer time to process or can be not addressed at all.
Support for my items includes:
- Responding to questions or problems regarding the item and its features
- Fixing bugs and reported issues
- Providing updates to ensure compatibility with new software versions
Item support does not include:
- Customization and installation services
- Support for third party software and plug-ins
Additional paid services:
- WordPress + Theme Installation – $99.99
- Theme Installation Only – $29.99
- Theme customisation – $115/hour
- Hosting – Starting from $175/year