An introduction to support on the Marketplaces
- Envato staff look over every item before it can be sold on the Marketplaces.
- Technical items contain help files to introduce you to the item and its components.
- Authors can choose to support their items but this is optional and may vary.
Hands-on support for this item is provided by CoralixThemes
Frequently Asked Questions
Your calculators etc throw up a database error on preview though?
Is not an error, all the forms are ready to use, you just have to add your php file to make it work. They are not working for the demo because they are HTML, so when you click on submit, or search, etc, you will see that.
Is this theme responsive?
Yes the theme supports multiple platforms, which makes the website look attractive on desktops, tablets, smartphones, and other mobile devices.
Are the demo images included?
No, the content is for presentation purposes only and it’s merely an example of how your website will look, but you need to use your own images.
Do you offer support for this theme?
Yes, we offer support exclusively on our dedicated support forum. We will not offer support here in the comments. We want to keep all support in one place because in this way we will be able to help you faster and more efficient and the forum will be easier to follow by others that might have the same question or issue.
Where can I get the purchased code to access your support?
Go to Downloads > Item > Click on Download button > License certificate & purchase code.
Select that one: License certificate & purchase code
When to contact Envato Support
Authors are experts on their own items, but if you're having trouble using the Marketplaces you should come straight to Envato Support.