An introduction to support on Envato Market

  • Envato staff look over every item before it can be sold on Envato Market.
  • Technical items contain help files to introduce you to the item and its components.
  • Authors can choose to support their items but this is optional and may vary.

Author support for this item

The author of this item, cudazi, will respond to buyers’ questions and provide limited support through the following contact form.

Additional information from cudazi:

Item support includes:

  • Responding to questions or problems regarding the item and its features
  • Fixing bugs and reported issues
  • Providing updates to ensure compatibility with new software versions

Item support does not include:

  • Customization and installation services
  • Support for third party software and plug-ins

Please sign in to contact this author.

Common WordPress Installation Issues

Missing style sheet error when installing the theme

A common issue that can occur with users new to installing WordPress themes is a “Broken theme and/or stylesheets missing” error message being displayed when trying to upload or activate the theme. This error message does not mean that the theme you have purchased is broken, it simply means it has been uploaded incorrectly. Luckily, there is a very easy fix.

Frequently Asked Questions

Do I need to use your custom home page or can I use the blog or another page?

The home page you see in the demo is using a custom page template which I then set as the home page in the standard wordpress admin > settings > reading.

You can set this up as a standard blog or a more CMS-style site.

Would it be possible to implement two blog areas? I want to showcase my portfolio items and blog posts in different areas and have both on the main menu.

You sure can, with the reusable custom category page template (included with instructions) you can create a page (so it appears on the menu anywhere a normal page would) and then tell it which category or categories to display.

Can I display categories in the main menu?

Please add a page using the custom category page template (see instructions). The page title/name will appear in the main menu and display the category or categories you choose below the content area.

How do I create a home page like your demo?

My non-standard special symbols are not appearing in the headings!

Go to:
Search for Colaborate, download the font OTF .

Generate a new /js/ColaborateLight_400.font.js file by doing the following:

Upload the file (ColabLig.otf) from the download above at:

Include the Russian Alphabet and or other font options you may need.

How do I disable the post thumbnails on blog pages?

First, create a page (let’s call it “blog”) using the custom category page template. Tell it which categories to pull in using a custom field of categories and the value should be the category IDs. (See help files)

Set a custom field of hide_thumbnails with a value of ‘yes’ to hide thumbnails on that page.

Note: be sure when using the custom category page template as your blog you do not have anything set under – Settings > Reading > Posts Page.

I have a large “gap” between the menu and the sub-menu items… (Wordpress 3.0)

Please add this to the “add-on” css area in the Theme Settings page:

.sf-menu UL.children { margin:0; }

Can I manually set the height of the slide show / promo?

Yes, in js/general.js there are settings for the cycle plugin, you will see a height setting.

Before 6.22.10 – it will be set to ‘auto’ – change that to 400 but do not use quotes like you see on auto.

400 is just a sample height, you may need more or less.

Be careful to leave the comma after the number

The settings on my page using the “custom category” page template are not working or taking effect…

Be sure when using the custom category page template as your blog you do not have anything set under – Settings > Reading > Posts Page.

This causes wordpress to use index.php vs. the custom category php file.

How do I remove the link click effect where it drops 1-2px on click?

In /css/screen.css comment out or remove the two lines below:

    /* position:relative; */
    /* top:1px; */

How do I set a background color?

You can override the default background color by controlling the div with an id of main (#main). Add code like this to the “additional css” area in the custom theme settings page:

#main { background:#000; }

Why are my Cufon / headings not appearing in IE9?

The theme was updated on 6.2.2011 to fix this IE9 bug. The js/cufon-yui.js file was replaced with the newest version.

When to contact Help Team

Authors are experts on their own items, but if you're having trouble using Envato Market you should come straight to Help Team.