This author will respond to buyers' questions and provides limited support through their own support system.
It is important to us to make sure that every customer is satisfied with our themes.
We’re based in Central Europe and we offer support Monday to Friday, 09:00 to 18:00 CET (GMT+1). Depending on time differences, please, allow up to 24 hours for us to get back to you. All the requests submitted on weekends will be handled on Monday.
Support is provided only to verified buyers. Please enter ‘Item Purchase
Code’ in support ticket.
Support for our items includes:
Responding to questions or problems regarding the theme and its features
Fixing bugs and reported issues in a fresh theme install
Providing updates to ensure compatibility with new WordPress versions
Help working with the theme, in case it’s not covered in the documentation
Item support does not include:
Customization and installation services
Support for third party software and plug-ins
Adding new functionality to theme
Fixing errors which may occur after theme customization
“Learning WordPress” – general, core related, support and how to’s (please, use wordpress.org forums for that)
Support for our clients is provided only through our support ticket system that can be found here: https://dannci.freshdesk.com
Before asking questions within the support page, please be sure that you have read the file documentation which came packaged with your download.
Full support policy