564 comments found

Hi, I’ve tried to register for the SmoothThemes SupForum but failed, I really need to know how do I upload a site background. :(

SmoothThemes

What is the error you get when register at our support forum ?
In order to upload site background, go to Magazon theme options -> Elements Color .
Regards.

Default-user

It says wrong details. I’ve managed to change the site a bit, I’ve loaded the image but it won’t show the backgrounds on the sides. Please have a look at my site AfrodisiacMag.com. I’m really useless when it comes to such matters, thanks for your quick response!

SmoothThemes

Shot me an email at my TF profile and send me your wp login information
Regards.

Hi, the order category didn’t work, as the link color on menu management…

SmoothThemes
Support for all our themes is conducted through the SmoothThemes support forums, if you’d like to start a new thread over there either myself or another member of the support team can take a look at your issue ;)

SmoothThemes Support Forums | Create an Account

Crash84 Purchased

Hi. What’s exactly the name of the font on “Magazon” please ?

SmoothThemes

It’s Droid Sans for body and Oswald for Heading, Archive title.
Regards.

mv2g Purchased

Can’t Get to wp-admin nor wp-login after updating to magazon 2.2 via ftp, help

SmoothThemes

Please open a topic at our support forum, our support staff will help.
Regards.

mv2g Purchased

even though the site opens and all, the wp-admin or wp-login page results in takting me to my website, with a 404 error like page not found

Is the subscribe form widget compatible with MailChimp?

SamBerson
SamBerson Purchased

I’ve purchased! Any progress on this?

SmoothThemes

We are working on it but will a bit delay because we will integrate WooCommerce into Magazon.
Thanks

SamBerson
SamBerson Purchased

Yay! WooCommerce!

muni2013 Purchased

hi, why does the top carousel dissapears below 768px? Is it possible to modify this?

SmoothThemes

Hey! Thanks for purchasing one of our files, we truly appreciate it! Support for all our themes is conducted through the SmoothThemes support forums, if you’d like to start a new thread over there either myself or another member of the support team can take a look at your issue ;)

SmoothThemes Support Forums | Create an Account

Pre sale Slider Question.

I noticed on some customers’ websites that have purchased your theme that sometimes the height of the slider image changes.

On your demo the sliders are consistently 642×336 which is perfect if the theme automatically coverts to that size.

I’d like to make sure that the slider does in face do that.

Thanks for your time.

SmoothThemes

It’s SmoothHight parameter of Flexslider, you can turn it ON or OF via theme options.
Regards.

Hello

One question have to ask. Can i add more categories on the main page. If yes, how many can be added?

Thanks in advavnce

p.s great work and very nice theme

SmoothThemes

You can add many categories as you like.
Regards.

Hello

One question have to ask. Can i add more categories on the main page. If yes, how many can be added?

Thanks in advavnce

p.s great work and very nice theme

SmoothThemes

You can add many categories as you like.
Regards.

shism2 Purchased

Is there a shortcode for showing blog posts?

SmoothThemes

Please use our Page Builder to do that.
Regards.

Hello, I would like to buy your theme, but need to know if your licence is restricted to a specific URL: indeed I need to use a temporary URL until I can launch the new site to replace an existing old one (with an already existing URL). Thanks for your reply.

SmoothThemes

That’s fine. Thanks for your interested.

mfperry Purchased

After Updating to v2.2 the theme is not working correctly. When I click on “Mazon” to customize the site its a black page and none of the options are working. Ive gone into the file manager and deleted the old files and its still not working. Please help

thanks,

Mike

SmoothThemes

Hey! Thanks for purchasing one of our files, we truly appreciate it! Support for all our themes is conducted through the SmoothThemes support forums, if you’d like to start a new thread over there either myself or another member of the support team can take a look at your issue ;)

SmoothThemes Support Forums | Create an Account

reese Purchased

Hi! I want use a little shop (woocommerce) in this theme. Unfortunately it doesn’t looks good. What can I do?

SmoothThemes

Hey! Thanks for purchasing one of our files, we truly appreciate it! Support for all our themes is conducted through the SmoothThemes support forums, if you’d like to start a new thread over there either myself or another member of the support team can take a look at your issue ;)

SmoothThemes Support Forums | Create an Account

drufus Purchased

I sent a request to join the support forum and still have not been accepted.

Having an issue with the Site Ads Management. Can not add more ads or edit the existing one.

I really need this fixed today. Thanks.

SmoothThemes

Please check your Trash folder in your mail.
Thanks

drufus Purchased

Also,

There is no trash can button in the page builder. So when I added a item to the page builder, I cannot delete it.

drufus Purchased

Is anyone else who purchased having the same issues? Or have come up with a fix?

SmoothThemes

You type wrong email address, I check both your email and your email you type that email but both doesn’t exist at our support system.
Please check your email.

Default-user
drufus Purchased

Listen,

Now I feel entirely insulted.

I know how fill out a simple wordpress form with my email address and the transaction key.

Honestly, I feel like I am being jerked around. All I’s asking is for you to fix the issue.

You have my email address, you’ve seen that I have purchased the theme, why don’t you add me in manually?

It would have been just as quick for you to do as to sending out this email.

This is not great support at all.

Just fix my issue please so that I can go on about my business.

I’ve attached screen shots as to the issues that I am having.

I cannot delete items in the page builder.

I also cannot ad ads in the site ads management tab.

I’ve tried on chrome, firefox and safari, and my wordpress installation is current.

Had I known I was going to have all of these issues with your support, theme etc, I would not have purchased.

And at this rate, I have no option to tell others of my experience.

Please just fix this! Please.

SmoothThemes

It’s because you type a wrong email and I need to ask you which email you need to register with us.
Btw, check your email for account informations.
Thanks

cliqui Purchased

Comprei o tema e não consigo ver as instruções para colocar o banner 728X90 no topo do site , por favor , como proceder ?

SmoothThemes

Hey! Thanks for purchasing one of our files, we truly appreciate it! Support for all our themes is conducted through the SmoothThemes support forums, if you’d like to start a new thread over there either myself or another member of the support team can take a look at your issue ;)

SmoothThemes Support Forums | Create an Account

sofa55 Purchased

Is this theme child theme compatible?

SmoothThemes

Yes, Thanks for your interested.

Hello, I bought the Magazon theme, currently running version 1.2. I will like to know how to upgrade it to the latest version without breaking things. Kindly help answer this ASAP. Thanks

SmoothThemes

Please use FTP client software to replace old theme files.
Regards.

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